Technical Support Advisor In Team Trainer resume example with 11 years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Software diagnosis
Data recovery
Technical issues analysis
Mac systems
Best Practice Implementation
Technical Training Leadership
Work History
Technical Support Advisor/In-Team Trainer, 02/2016 - Current Mckesson Corporation – Sacramento, CA,
Mitigates risk and managed liability by proactively applying latest cybersecurity advisories and best practices to internal operations and product development.
Identifies and demolished development roadblocks to prohibit slowed operations or halted productive development efforts.
Educates new employees with standardized training curricula to instill necessary process skills, verifying competency via subsequent test procedures.
Provides technical process and subject matter expertise for iOS and iOS devices to targeted consumers.
Standardizes technical operations reporting parameters to reduce wasted and redundant effort across multidisciplinary teams.
Manages up to 25 students in training environment as well as about 30-50 inbound calls in production environment
Communicated project status to stakeholders, authoring reports to provide up-to-date overviews of ongoing progress.
Reviewed technical guidelines to verify compliance with information security standards and best practices.
Served as primary point of contact for triaging technical issues.
Enforced use of prescribed technical procedures.
Offered insight into standard methodologies and common obstacles faced by competing companies, based on experiences with past clients and third-party research.
Resolved program-level dependencies at risk of reducing efficiency by bottlenecking ongoing efforts.
Mitigated risk and managed liability by proactively applying latest cybersecurity advisories and best practices to internal operations and product development.
Monitored alignment of individual development teams with policies, suggesting changes and remediation efforts where needed.
Identified and demolished development roadblocks to prohibit slowed operations or halted productive development efforts.
Customer Service Manager, 09/2013 - 01/2016 Dean Health – Florissant, MO,
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Introduced higher standards for customer service and increased efficiency by streamlining operations.
Managed 50+ employees daily in various departmental factions
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Completed special projects by using effective decision making, critical thinking and time management skills.
Monitored customer service operations to assess agent performance and provide feedback.
Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
Followed through with client requests to resolve problems.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
Registered Medical Assistant, 01/2010 - 09/2012 Sentara Medical Group – City, STATE,
Documented vital signs and health history for patients in urgent care and doctor's office environments.
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
Triaged 30-60 patients per day, depending on appointment and walk-in based visits to various departments that were present in location.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Sanitized, restocked and organized exam rooms and medical equipment.
Prepared and administered medications to alleviate patient symptoms.
Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Taught patients about medications, procedures and care plan instructions.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Called and faxed pharmacies to submit prescriptions and refills.
Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Maintained detailed records of test results by entering data and patient information into computer.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Measured patient pulse oximetry.
Collected pertinent data and calculations to aid physician in interpreting results.
Liaised with patients and addressed inquiries, appointment requests and billing questions.
Prepared lab specimens for diagnostic evaluation.
Implemented care and efficiency improvements to support and enhance office operations.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
Education
Medical Assisting Diploma: Medical Assisting, Expected in 06/2009 - Fortis College - Norfolk - Norfolk, VA GPA:
High School Diploma: , Expected in 06/2008 - King's Fork High School - Suffolk, VA, GPA:
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