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Technical Support Advisor In Team Trainer resume example with 11 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills
  • Software diagnosis
  • Data recovery
  • Technical issues analysis
  • Mac systems
  • Best Practice Implementation
  • Technical Training Leadership
Work History
Technical Support Advisor/In-Team Trainer, 02/2016 - Current
Mckesson Corporation Sacramento, CA,
  • Mitigates risk and managed liability by proactively applying latest cybersecurity advisories and best practices to internal operations and product development.
  • Identifies and demolished development roadblocks to prohibit slowed operations or halted productive development efforts.
  • Educates new employees with standardized training curricula to instill necessary process skills, verifying competency via subsequent test procedures.
  • Provides technical process and subject matter expertise for iOS and iOS devices to targeted consumers.
  • Standardizes technical operations reporting parameters to reduce wasted and redundant effort across multidisciplinary teams.
  • Manages up to 25 students in training environment as well as about 30-50 inbound calls in production environment
  • Communicated project status to stakeholders, authoring reports to provide up-to-date overviews of ongoing progress.
  • Reviewed technical guidelines to verify compliance with information security standards and best practices.
  • Served as primary point of contact for triaging technical issues.
  • Enforced use of prescribed technical procedures.
  • Offered insight into standard methodologies and common obstacles faced by competing companies, based on experiences with past clients and third-party research.
  • Resolved program-level dependencies at risk of reducing efficiency by bottlenecking ongoing efforts.
  • Mitigated risk and managed liability by proactively applying latest cybersecurity advisories and best practices to internal operations and product development.
  • Monitored alignment of individual development teams with policies, suggesting changes and remediation efforts where needed.
  • Identified and demolished development roadblocks to prohibit slowed operations or halted productive development efforts.
Customer Service Manager, 09/2013 - 01/2016
Dean Health Florissant, MO,
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Managed 50+ employees daily in various departmental factions
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Monitored customer service operations to assess agent performance and provide feedback.
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
  • Followed through with client requests to resolve problems.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
Registered Medical Assistant, 01/2010 - 09/2012
Sentara Medical Group City, STATE,
  • Documented vital signs and health history for patients in urgent care and doctor's office environments.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Triaged 30-60 patients per day, depending on appointment and walk-in based visits to various departments that were present in location.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Prepared and administered medications to alleviate patient symptoms.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Taught patients about medications, procedures and care plan instructions.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Measured patient pulse oximetry.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Prepared lab specimens for diagnostic evaluation.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
Education
Medical Assisting Diploma: Medical Assisting, Expected in 06/2009
-
Fortis College - Norfolk - Norfolk, VA
GPA:
High School Diploma: , Expected in 06/2008
-
King's Fork High School - Suffolk, VA,
GPA:
Languages
English :
:
Negotiated :
:

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Resume Overview

School Attended

  • Fortis College - Norfolk
  • King's Fork High School

Job Titles Held:

  • Technical Support Advisor/In-Team Trainer
  • Customer Service Manager
  • Registered Medical Assistant

Degrees

  • Medical Assisting Diploma
  • High School Diploma

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