technical project programmanager resume example with 5 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Driven and dedicated Program Manager with 5+ years of experience versed in a variety of industries and environments. Decisive, persistent and responsive to changing business needs with first-rate communication. A remarkable ability to assess weak areas and design processes and implement strategic planning that resolves business problems. Excellent communication skills with a proven track record of meeting project deliverables on time and under budget. Successfully manages high-volume workloads in rapidly changing technical environments. A stellar example of reliability and competency.

  • Business process re-engineering
  • Project planning and Implementation Management
  • Customer/Vendor Relationship Management
  • Project Management
  • Conflict Resolution
  • Backlog Management
  • Interpersonal Communication
  • Emotional Intelligence
  • Confluence/ Jira
  • Training/ Employee Development
  • Strategic Planning
  • Reporting/ Coordination
  • Scrum
  • Smartsheet
  • Cross-functional Collaboration
  • Risk Management
  • Data Analytics/ SQL
  • Operations Management
  • Onboarding
  • Process Improvement
  • Customer Success Management
Work History
Technical Project/ProgramManager, 01/2021 - Current
Aes Corporation San Francisco, CA,
  • Manages project level financials based on project milestones to ensure proper revenue recognition during project lifecycle, including project invoicing for $73M budget
  • Assesses Risks: Proactively identifies risks, communicates risks to appropriate stakeholders and develops risk mitigation strategy and contingency plans
  • Facilitates meetings and conference calls with vendors and/or engineers to support collaboration and market staff management
  • Establish operational methods to improve efficiency and cross-functional information sharing throughout the organization.
  • Foster relationships with vendors, customers and contractors to promote positive working relationships
  • Drive team success through shared vision and recognition of quality performance
  • Updated customers and senior leaders on progress and roadblocks
  • Identify gaps and initiates changes to an existing policy, systems, and process framework to account for dynamic targets, staffing changes and operational specifications;
  • Manage a minimum of 200 projects concurrently each year while ensuring appropriate project planning for on time delivery, within budget, with high levels of quality
Real Estate Project Manager , 02/2019 - 01/2021
Forrester Research, Inc. Austin, TX,
  • Researched demographics of local homeowners to identify target consumers
  • Performed accounting functions by tracking revenue and expenses for ongoing properties
  • Collaborated with leasing agents and advertising agencies to market vacant spaces
  • Evaluated residential real estate investment opportunities to determine property values
  • Monitored supply levels and identified cost-effective materials to reduce project expenses
  • Oversaw contractor performance to encourage compliance with contractual standards and provided feedback on any changes needed.
Business Operations Coordinator, 01/2019 - 01/2021
Hope Network Waterford, MI,
  • Managed business needs for Small/Medium Businesses and Government Agencies
  • Facilitated presentations and trainings to customers in regards to fulfillment, self-service, and new products
  • Prepared reports, quotes and price analysis for sales and leadership teams
  • Created dashboards and internal communications aligned to different audience levels.
  • Provided accurately and timely updates to customer agreements and transactions within compliance with federal and state regulations
  • Fostered relationships with vendors to promote positive working relationships
  • Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
  • Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
Program Manager, 08/2017 - 01/2019
Parking / City Of Norfolk City, STATE,
  • Managed city parking division operations
  • Developed policies and procedures for customer service staff, and performed daily audits on all receivables
  • Responded to customer inquiries and resolve customer concerns;
  • Managed projects and initiatives to implement strategic plans to monitor General Services Safety Program and Employee Engagement Program
  • Facilitated implementation meetings, organized internal resources and implementation activities, communicated expectations to customers
  • Managed availability and inventory; generate monthly invoices and reports for parking accounts
  • Facilitated sales to residences and businesses by managing contracts and agreements
  • Managed operating system configurations in organization roll outs to improve user experience
  • Interviewed and hired candidates for employment
  • Interacted with customers and clients to identify business needs and requirements
  • Tracked and reported program results to customers and stakeholders to facilitate change management activities
  • Directed 6+ simultaneous projects to boost business opportunities by 13%
  • Addressed and resolved technical, financial and operational concerns or problems by working with team members and directors
  • Orchestrated smooth and efficient program development by collaborating cross-functionally within the organization.
Collections Specialist, -
Company Name , ,
Master of Science: Management in Project Management, Expected in
Strayer University - Washington, DC
Status -
Bachelor's Degree: Criminal Justice, Expected in
Strayer University - Washington, DC
Status -
Scrum Advance, LinkedIn Learning - November 2021 Project Management Professional (PMP), Project Management Institute - In Progress,

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Resume Overview

School Attended

  • Strayer University
  • Strayer University

Job Titles Held:

  • Technical Project/ProgramManager
  • Real Estate Project Manager
  • Business Operations Coordinator
  • Program Manager
  • Collections Specialist


  • Master of Science
  • Bachelor's Degree

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