Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Successful at minimizing risk, increasing accuracy and maximizing revenue with a hands-on style and extensive knowledge of banking operations. Exceptional financial and business knowledge and experience paired with strong relationship-building and team management abilities.

  • Performance monitoring
  • Project coordination
  • Program leadership
  • Partnership development
  • Issue and conflict resolution
  • Microsoft Office
  • Leadership
  • Organizational skills
03/2019 to Current Technical Project Manager V Albertsons Company Inc. | Moses Lake, WA,
  • Maintained close connection with project personnel to quickly identify and resolve problems.
  • Oversaw budgets for project, tracked expenses and timelines and communicated with key stakeholders on milestones.
  • Outlined work plans, assessed resources and determined timelines for projects.
  • Worked with end users, technical professionals, administrators and testers to review requirements, conduct tests and implement solutions.
  • Kept project teams on-task with proactive control of budgets, schedules and scopes.
  • Managed multiple project teams engaged in internal and external resources to development in cross-functional environment to reach project success.
  • Delivered technical projects to achieve client business requirements.
  • Assessed project risks and devised mitigation actions encompassing close attention to contracts and service level agreements by subcontractors and vendors, external dependencies and potential roadblocks.
  • Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
  • Streamlined and improved system and resource allocation.
  • Applied extensive expertise in System Development Lifecycle (SDLC) methodologies and Agile project management techniques to manage multiple project teams.
  • Managed multiple project teams engaged in multiple resources to develop cross-functional environment to reach project success.
  • Identified and implemented new processes and systems to reduce costs and increase efficiency.
  • Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
  • Conducted root cause analyses to formulate countermeasures to business missteps and improve operations.
  • Pinpointed inefficiencies in business processes and recommended improved policies.
  • Analyzed businesses to determine financial impact of potential investments to support risk assessment.
  • Developed organizational change management strategies adopted by key stakeholders and evangelized across all departments.
09/2016 to 03/2019 QUALITY MANAGEMENT DATA ANALYST Eliot Community Human Services | Peabody, MA,
  • Developed process improvements to enhance overall data quality.
  • Analyzed, queried and manipulated data to defined business procedures.
  • Worked with programmers to correct data quality errors.
  • Recommended maintenance enhancements to data acquisition processes to improve accuracy of data.
  • Gathered and organized data to analyze current industry trends.
  • Analyzed and tracked data to prepare forecasts and identify trends.
  • Defined appropriate metrics and measurements to drive results.
  • Met end-user goals by supporting strategic planning initiatives for applications.
  • Collected, tracked and evaluated current business and market trend data.
  • Managed diverse projects for data capture, storage and forecast analysis.
  • Drove efforts to gain working capital and angel funding to start and grow business.
  • Established configuration knowledge base to improve functionality and streamline support capabilities through developing new system application overview.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
02/2015 to 09/2016 Project Coordinator Snc Lavalin | Denver, CO,
  • Coordinated projects at each stage, including developing specifications, negotiating contracts and managing timelines.
  • Verified work compliance with applicable regulations, codes and specifications.
  • Maintained electronic inventory of project paperwork, schedules and permits.
  • Arranged property repair requests with company-approved vendors.
  • Inspected buildings to determine quality of work and any need for corrections to meet project standards.
  • Rehabilitated interior and exterior of previously-owned properties to facilitate sales.
  • Monitored overall safety by regularly inspecting job sites and confirming observation of protocols and standards by workers.
  • Defined project deliverables and monitored status of tasks.
  • Contacted subcontractors and asked for bids on projects, assessing if these quotes met budgetary requirements.
  • Managed building permits (electrical, plumbing, mechanical permits required) approvals and inspections.
  • Mitigated risk and coordinated plans and specifications to ensure safety and federal compliance.
  • Developed on-site safety program to support team with risk mitigation.
  • Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.
  • Protected project budget by tracking expenses and intervening to prevent overpayments or misuse.
  • Coordinated work of project personnel, including assigning work and monitoring performance.
  • Proposed or approved modifications to project plans.
  • Produced thorough, accurate and timely reports of project activities.
  • Submitted budget estimates, progress reports and cost tracking reports.
  • Researched and selected project vendors and consultants.
  • Allocated resources related to staff, materials and budgetary allowances.
  • Developed project plans covering topics such as goals, resources required and schedules.
02/2007 to 08/2014 PROGRAM QUALITY SUPERVISOR Skill Creations Inc | City, STATE,
  • Made suggestions with regard to procedures, standards, and equipment to facilitate work and maintain product quality.
  • Conducted weekly meetings to help consistency in teamwork.
  • Investigated and determined the cause of faulty work.
  • Developed new QA methods to resolve problems efficiently.
  • Kept records of quality reports and statistical reviews.
  • Fielded customer complaints and rectified service issues.
  • Appraised customers' requirements and worked to maintain high satisfaction.
  • Responsible for research, analysis, investigation, and resolution development of client concerns.
  • Compile and analyze program reports, clear all discrepancies through inter-departmental working relationships; maintain all information through master data reporting access.
  • Monitor and coach employees to quality assurance adherence and customer satisfaction metrics.
  • Effectively communicate policy and procedure updates to ensure department-wide adherence to updates.
Education and Training
Expected in MBA | Information Technology Project Management Walden University, Minneapolis, MN GPA:
Expected in 07/2007 BacheClaire of Arts | Human & Community Service Lenoir Rhyne University, Hickory, NC GPA:
Expected in Leadership Management | Northeastern University, Charlotte, NC GPA:
Expected in Six Sigma Green Belt | Liberty University, Lynchburg, VA GPA:
Expected in Project Planning and Control/Determining Business Requirements Certificate Data Analytics T-SQL with MS SQL Server Certificate | Catawba Valley Community College, Hickory, NC GPA:
Expected in Data Analyst Certificate |Level Core Analytics | Central Piedmont Community College, Charlotte, NC GPA:

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Resume Overview

School Attended

  • Walden University
  • Lenoir Rhyne University
  • Northeastern University
  • Liberty University
  • Catawba Valley Community College
  • Central Piedmont Community College

Job Titles Held:

  • Technical Project Manager V
  • Project Coordinator


  • MBA
  • BacheClaire of Arts
  • Leadership Management
  • Six Sigma Green Belt
  • Project Planning and Control/Determining Business Requirements Certificate Data Analytics T-SQL with MS SQL Server Certificate
  • Data Analyst Certificate |Level Core Analytics

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