Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Seasoned Information Technology Manager with 12 years of technical experience in small/medium/large corporate environments. Looking to provide exceptional service, communication and stability to my next employers business operations. I seek a position in a challenging and rewarding environment where I can expand upon my existing skill base while contributing to the success of the staff and Company as a whole.

Skills
  • Team player with excellent interpersonal abilities
  • Excellent written and verbal communication 
  • Excellent analytical comprehension and retention.
  • Management of multiple, simultaneous projects and or problems
  • Deep troubleshooting experience (network, desktop, application, mobile, user experience)
  • Proven experience providing customer service in an IT environment.
  • Interfacing with vendors, contractors and building management.
  • Help Desk Support and Administration
  • Office 365 Administration
  • Windows Server 2008/2012
  • Windows 7, 8, 10
  • VoIP
  • IT best practices
  • AWS (EC2, ELB, RDS, S3, Cloudwatch, etc.)
Education
Loyola Marymount University Los Angeles, CA Expected in Aerospace Science and Technology, General : - GPA :
Santiago Canyon College Orange, CA Expected in General Studies : - GPA :
Mater Dei Santa Ana, CA Expected in 2002 High School Diploma : - GPA :
Work History
Wynn Resorts - Technical Project Manager/DevOps
Jersey City, NJ, 04/2015 - Current
  • Architect and Deploy front and back-end hardware solutions for company web application projects
  • Facilitate project coordination and make recommendations for implementation
  • Identify and correct platform performance issues
  • Work within both LAMP and MEAN stacks utilizing AWS as core infrastructure model
  • Train users and clients in the proper use of software platforms
  • Create and maintain databases, network accounts and programs for specific department needs
  • Participate in special projects, external audits, evaluations and process improvements
  • Provide after-hours support for applications and project efforts when needed
  • Implement and administer Linux-based technologies
  • Collaborate with other offices and territories to plan and implement new technology
  • Ensure proper release and maintenance of all systems
  • Coordinate with stakeholders to ensure satisfaction of solutions and services offered
  • Create, Deploy and populate internal company Wiki solution
  • Create, Deploy and populate internal company CMS solution
  • Create and Deploy custom WordPress based solutions when necessary 
  • Source, review, interview and onboard new talent in an ongoing effort to grow team

Incipio Technologies - Systems Administrator/Manager of Information Technology
City, STATE, 09/2013 - 03/2015
  • Reported to company CEO and CFO with the sole purpose of maintaining business health, advancement and continuity in operations
  • Managed IT Support/Help Desk Staff while simultaneously coaching, training and mentoring
  • Managed and Supported a blend of roughly 300+ current Microsoft/PC, Macintosh computers and their corresponding operating systems
  • Overhauled company network from CAT5 - 10/100 to CAT6 gigabit network.
  • Modernized network switching hardware installing $100,000+ of critical hardware
  • Introduced V-LAN environment, improving performance and security for VoIP devices
  • Transitioned Art/Design departments to Adobe Creative Cloud
  • Migrated company to/from various collaboration services, including Box, Sharepoint, OneDrive and Slack.
  • Worked with NetSuite to implement advanced business solutions
  • Administered corporate wifi (Ruckus) network. 
  • Deployed and administered storage solutions including but not limited to enterprise Synology hardware.
  • Worked closely with legal council to mitigate potential legality issues related to security, user behavior and software licensing
  • Responded to potential or identified desktop, laptop, and mobile device failures and resolved outages, performance problems, or integrity problems of routine and moderate complexity using standard procedures and established guidelines
  • Ensured network, system and data uptime, availability and integrity through preventative maintenance and upgrades.
  • Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
  • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
  • Streamlined and enhanced the corporate warehousing and operations systems.
  • Recommended network security standards to management.
  • Managed firewall, network monitoring and server monitoring both on and off-site.
  • Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.
  • Recommended architectural improvements, design solutions and integration solutions.
  • Designed and implemented new server standards for core business services.
  • Maintained the environment according to company standards, industry best practices, and directives received from senior management
Burr White Realty - Systems Administrator - Information Technology
City, STATE, 04/2003 - 07/2013
  • Performed Desktop Support using individual judgment and initiative with minimum supervision and direction.
  • Designed, Deployed and Managed a large wireless mesh network spanning the length of the Newport Beach Peninsula - serving thousands of endusers.
  • Trained all staff on current and future business technologies and platforms deployed to keep company up-to-date. 
  • Provided on-site, remote and after-hours support to the business, its staff and clientele as needed.
  • Managed and deployed multiple Windows Server/Exchange Server environments.
  • Performed standard on-boarding process for new users and respective PCs including installation of core software, remote monitoring management software and various other mission critical platforms. Installing PC hardware upgrades (RAM, SSDs, GPUs, etc.)
  • Provided recommendations for network architecture/topology, replacement PCs and hardware upgrades based on current resource utilization & computing requirements.
  • Installed and licensed a wide array of applications including Microsoft Office suite, Adobe products, accounting software and various other applications.
  • Managed all aspects of Domain, including but not limited to Group Policy and Active Directory.
  • Migrated company from onsite Exchange services to Office 365.
  • Deployed, Configured, Managed and Documented VoIP systems (including Auto Attendants, Hunt Groups, and call routing.)
  • Deployed, Configured and Managed multiple Dell/Sonicwall Firewall/VPNs connecting several office locations.
  • Created detailed documentation of internal procedures.
  • Performed ongoing maintenance on company servers and desktops.
  • Securely destroyed data when decommissioning servers and workstations.
  • Monitored and responded to tickets in an efficient and timely manner.
  • Deployed and Maintained robust backend reservations systems.
  • Deployed and Administrated internal employee time tracking system (generated PTO reports, and opened and closed PTO accounts as necessary).
  • Managed Disaster Recovery with LTO, BackupExec disk imaging and cloud-based backup methods.

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School Attended

  • Loyola Marymount University
  • Santiago Canyon College
  • Mater Dei

Job Titles Held:

  • Technical Project Manager/DevOps
  • Systems Administrator/Manager of Information Technology
  • Systems Administrator - Information Technology

Degrees

  • Aerospace Science and Technology, General
  • General Studies
  • High School Diploma

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