(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Strategic business professional experienced in impacting business direction with successful leadership decisions. Talented at providing key plan development and implementation. Veteran creator of successful business plans and strategic development initiatives.

  • Quality Assurance
  • Strategic planning
  • Risk mitigation
  • Stakeholder relations
  • Budget administration
  • Risk analysis
  • Scope development
  • Requirements gathering
  • Resource planning
  • Multitasking
  • Data management
  • Working collaboratively
  • Conflict resolution
  • Analytical
  • Problem resolution
  • Collaboration
Education and Training
Central Piedmont Community College Charlotte, NC Expected in 08/2018 Project Planning and Control/Determining Business Requirements Certificate Data Analytics T-SQL with MS SQL Server Certificate : - GPA :
Catawba Valley Community College Hickory, NC Expected in 12/2017 Six Sigma Green Belt : - GPA :
Northeastern University Charlotte, NC Expected in 03/2017 Data Analyst Certificate |Level Core Analytics : - GPA :
Lenoir Rhyne University Hickory, NC Expected in 07/2007 BacheClaire of Arts : Human & Community Service - GPA :
Ntt Data Corporation - Technical Project Manager
Bowling Green, KY, 02/2019 - Current
  • Maintained close connection with project personnel to quickly identify and resolve problems.
  • Oversaw budgets for project, tracked expenses and timelines and communicated with key stakeholders on milestones.
  • Outlined work plans, assessed resources, and determined timelines for projects.
  • Worked with end users, technical professionals, administrators, and testers to review requirements, conduct tests, and implement solutions.
  • Kept project teams on-task with proactive control of budgets, schedules and scopes.
  • Managed multiple project teams engaged in internal and external resources to development in cross-functional environment to reach project success.
  • Delivered technical projects to achieve client business requirements.
  • Assessed project risks and devised mitigation actions encompassing close attention to contracts and service level agreements by subcontractors and vendors, external dependencies, and potential roadblocks.
  • Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
  • Streamlined and improved system and resource allocation.
  • Applied extensive expertise in System Development Lifecycle (SDLC) methodologies and Agile project management techniques to manage multiple project teams.
  • Managed multiple project teams engaged in multiple resources to develop cross-functional environment to reach project success.
  • Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
  • Conducted root cause analyses to formulate countermeasure to business missteps and improve operations.
  • Analyzed business to determine financial impact of potential investments to support risk assessment.
  • Developed organizational change management strategies adopted by key stakeholders and evangelized across all departments.
Eliot Community Human Services - QUALITY MANAGEMENT DATA ANALYST
Medford, MA, 09/2016 - 03/2019
  • Developed process improvements to enhance overall data quality.
  • Analyzed, queried, and manipulated data to defined business procedures.
  • Worked with programmers to correct data quality errors.
  • Recommended maintenance enhancements to data acquisition processes to improve accuracy of data.
  • Gathered and organized data to analyze current industry trends.
  • Analyzed and tracked data to prepare forecasts and identify trends.
  • Defined appropriate metrics and measurements to drive results.
  • Met end-user goals by supporting strategic planning initiatives for applications.
  • Collected, tracked and evaluated current business and market trend data.
  • Managed diverse projects for data capture, storage and forecast analysis.
  • Drove efforts to gain working capital and angel funding to start and grow business.
  • Established configuration knowledge base to improve functionality and streamline support capabilities through developing new system application overview.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to products and services.
City, STATE, 02/2015 - 09/2016
  • Coordinated projects at each stage, including developing specifications, negotiating contracts and managing timelines.
  • Verified work compliance with applicable regulations, codes and specifications.
  • Maintained electronic inventory of project paperwork, schedules and permits.
  • Arranged property repair requests with company-approved vendors.
  • Inspected buildings to determine quality of work and any need for corrections to meet project standards.
  • Rehabilitated interior and exterior of previously-owned properties to facilitate sales.
  • Monitored overall safety by regularly inspecting job sites and confirming observation of protocols and standards by workers.
  • Defined project deliverables and monitored status of tasks.
  • Contacted subcontractors and asked for bids on projects, assessing if these quotes met budgetary requirements.
  • Managed building permits (electrical, plumbing, mechanical permits required) approvals and inspections.
  • Mitigated risk and coordinated plans and specifications to ensure safety and federal compliance.
  • Developed on-site safety program to support team with risk mitigation.
  • Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.
  • Protected project budget by tracking expenses and intervening to prevent overpayments or misuse.
  • Coordinated work of project personnel, including assigning work and monitoring performance.
  • Proposed or approved modifications to project plans.
  • Produced thorough, accurate and timely reports of project activities.
  • Submitted budget estimates, progress reports and cost tracking reports.
  • Researched and selected project vendors and consultants.
  • Allocated resources related to staff, materials, and budgetary allowances.
  • Developed project plans covering topics such as goals, resources required and schedules.
City, STATE, 02/2007 - 08/2014
  • Made suggestions with regard to procedures, standards, and equipment to facilitate work and maintain product quality.
  • Conducted weekly meetings to help consistency in teamwork.
  • Investigated and determined the cause of faulty work.
  • Developed new QA methods to resolve problems efficiently.
  • Kept records of quality reports and statistical reviews.
  • Fielded customer complaints and rectified service issues.
  • Appraised customers' requirements and worked to maintain high satisfaction.
  • Responsible for research, analysis, investigation, and resolution development of client concerns.
  • Compile and analyze program reports, clear all discrepancies through inter-departmental working relationships; maintain all information through master data reporting access.
  • Monitor and coach employees to quality assurance adherence and customer satisfaction metrics.
  • Effectively communicate policy and procedure updates to ensure department-wide adherence to updates.
  • Encouraged high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
  • Employed active listening and interpersonal talents to effectively interact with various individuals, including physicians, patients and fellow employees.
  • Collaborated with healthcare professionals to deliver high-quality patient care.
  • Interviewed applicants and made recommendations for new hires.
  • Enforced compliance with local, state, and federal healthcare regulations, including Medicare and Medicaid requirements, HIPAA, and OSHA.
  • Oversaw clinical operations and procedures while remaining current of federal and state regulations to ensure organization process were fully compliant with new healthcare law requirements.
  • Facilitated implementation of customer service initiatives and provided training and guidance to staff to achieve patient care and service goals.
  • Coordinated with nurses to develop programs targeting nurse education, overall departmental competencies, individual performance, patient safety and service-related issues.
  • Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
  • Administered financial operations, including budget development, expenditure authorization, accounting, service rate pricing and financial reporting.

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School Attended

  • Central Piedmont Community College
  • Catawba Valley Community College
  • Northeastern University
  • Lenoir Rhyne University

Job Titles Held:

  • Technical Project Manager


  • Project Planning and Control/Determining Business Requirements Certificate Data Analytics T-SQL with MS SQL Server Certificate
  • Six Sigma Green Belt
  • Data Analyst Certificate |Level Core Analytics
  • BacheClaire of Arts

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