, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Experience
02/2019 to CurrentTechnical Project ManagerNtt Data Corporation | Montpelier, VT,
Acting as a first layer of escalation for issues between the technical team and LOB, project teams, or other shared services teams
Supporting the Infrastructure Delivery Lead with developing and implementing strategic goals for the project
Define and document project scope, goals and deliverables that support business goals in collaboration with portfolio management and stakeholders
Identify and manage project dependencies and critical path
Maintained an open line of communication with LOB, infrastructure team and close connection with project personnel to quickly identify escalating items and resolve problems
Assessed project risks and devised mitigation actions encompassing close attention to contracts and service level agreements by subcontractors and vendors, external dependencies, and potential roadblocks
Complete thorough risk assessments and deployed management and response strategies to prevent roadblocks
Applied extensive expertise in System Development Lifecycle (SDLC) methodologies and Agile project management techniques to manage projects
Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance
Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders
Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing and planning sessions to validate requirements
Analyzed projects to determine resource requirements and procured necessary equipment and software.
09/2016 to 03/2019QUALITY MANAGEMENT DATA ANALYSTEliot Community Human Services | Plymouth, MA,
Developed process improvements to enhance overall data quality
Monitor and document key quantifiable performance measures to establish acceptable levels of performance
Implement written corrective action plans to improve and correct identified problems to meet acceptable levels of performance
Planned and arranged meetings with external organizations and individuals, enabling parties to meet and discuss project progress
Monitor accreditation, regulatory and contractual (DMA/DMH) compliance
Built and utilized reporting systems to keep customers and management in loop with latest information
Worked with programmers to correct data quality errors
Recommended maintenance enhancements to data acquisition processes to improve accuracy of data
Gathered and organized data to analyze current industry trends
Analyzed and tracked data to prepare forecasts and identify trends
Defined appropriate metrics and measurements to drive results
Met end-user goals by supporting strategic planning initiatives for applications
Collected, tracked and evaluated current business and market trend data
Managed diverse projects for data capture, storage and forecast analysis
Drove efforts to gain working capital and funding to start and grow business
Established configuration knowledge base to improve functionality and streamline support capabilities through developing new system application overview
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to products and services.
02/2015 to 09/2016DOCUMENT/PROJECT SPECIALISTVanguard Furniture | City, STATE,
Coordinated projects, including developing specifications, negotiating contracts and managing timelines
Verified work compliance with applicable regulations, codes and specifications
Maintained electronic inventory of project paperwork, schedules and permits (electrical, plumbing, mechanical permits required) approvals and inspections
Arranged property repair requests with company-approved vendors
Inspected buildings to determine quality of work and any need for corrections to meet project standards
Rehabilitated interior and exterior of previously owned properties to facilitate sales
Monitored overall safety by regularly inspecting job sites and confirming observation of protocols and standards by workers
Assessed project risks and devised mitigation actions encompassing close attention to contracts and service level agreements by subcontractors and vendors, external dependencies, and potential roadblocks
Conducted root cause analyses to formulate countermeasure to business missteps and improve operations
Analyzed business to determine financial impact of potential investments to support risk assessment
Defined project deliverables and monitored status of tasks
Contacted subcontractors and asked for bids on projects, assessing if these quotes met budgetary requirements
Mitigated risk and coordinated plans and specifications to ensure safety and federal compliance
Developed on-site safety program to support team with risk mitigation
Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks
Protected project budget by tracking expenses and intervening to prevent overpayments or misuse
Coordinated work of project personnel, including assigning work and monitoring performance
Proposed or approved modifications to project plans
Produced thorough, accurate and timely reports of project activities
Submitted budget estimates, progress reports and cost tracking reports
Researched and selected project vendors and consultants
Allocated resources related to staff, materials, and budgetary allowances
Developed project plans covering topics such as goals, resources required and schedules.
02/2007 to 08/2014PROGRAM QUALITY SUPERVISORSkill Creations Inc | City, STATE,
Made suggestions with regard to procedures, standards, and equipment to facilitate work and maintain product quality
Conducted weekly meetings to help consistency in teamwork
Investigated and determined the cause of faulty work
Developed new QA methods to resolve problems efficiently
Kept records of quality reports and statistical reviews
Fielded customer complaints and rectified service issues
Appraised customers' requirements and worked to maintain high satisfaction
Responsible for research, analysis, investigation, and resolution development of client concerns
Compile and analyze program reports, clear all discrepancies through inter-departmental working relationships; maintain all information through master data reporting access
Monitor and coach employees to quality assurance adherence and customer satisfaction metrics
Effectively communicate policy and procedure updates to ensure department-wide adherence to updates
Encouraged high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment
Employed active listening and interpersonal talents to effectively interact with various individuals, including physicians, patients and fellow employees
Collaborated with healthcare professionals to deliver high-quality patient care
Interviewed applicants and made recommendations for new hires
Enforced compliance with local, state, and federal healthcare regulations, including Medicare and Medicaid requirements, HIPAA, and OSHA
Oversaw clinical operations and procedures while remaining current of federal and state regulations to ensure organization process were fully compliant with new healthcare law requirements
Facilitated implementation of customer service initiatives and provided training and guidance to staff to achieve patient care and service goals
Coordinated with nurses to develop programs targeting nurse education, overall departmental competencies, individual performance, patient safety and service-related issues
Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures
Administered financial operations, including budget development, expenditure authorization, accounting, service rate pricing and financial reporting
Education and Training
Expected in 08/2018Project Planning and Control/Determining Business Requirements Certificate Data Analytics T-SQL with MS SQL Server Certificate | Central Piedmont Community College, Charlotte, NCGPA:
Expected in 12/2017Six Sigma Green Belt | Catawba Valley Community College, Hickory, NCGPA:
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School Attended
Central Piedmont Community College
Catawba Valley Community College
Northeastern University
Lenoir Rhyne University
Job Titles Held:
Technical Project Manager
QUALITY MANAGEMENT DATA ANALYST
DOCUMENT/PROJECT SPECIALIST
PROGRAM QUALITY SUPERVISOR
Degrees
Project Planning and Control/Determining Business Requirements Certificate Data Analytics T-SQL with MS SQL Server Certificate
