Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.

  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
02/2019 to Current Technical Project Manager Ntt Data Corporation | Montpelier, VT,
  • Acting as a first layer of escalation for issues between the technical team and LOB, project teams, or other shared services teams
  • Supporting the Infrastructure Delivery Lead with developing and implementing strategic goals for the project
  • Define and document project scope, goals and deliverables that support business goals in collaboration with portfolio management and stakeholders
  • Identify and manage project dependencies and critical path
  • Maintained an open line of communication with LOB, infrastructure team and close connection with project personnel to quickly identify escalating items and resolve problems
  • Assessed project risks and devised mitigation actions encompassing close attention to contracts and service level agreements by subcontractors and vendors, external dependencies, and potential roadblocks
  • Complete thorough risk assessments and deployed management and response strategies to prevent roadblocks
  • Applied extensive expertise in System Development Lifecycle (SDLC) methodologies and Agile project management techniques to manage projects
  • Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance
  • Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders
  • Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing and planning sessions to validate requirements
  • Analyzed projects to determine resource requirements and procured necessary equipment and software.
09/2016 to 03/2019 QUALITY MANAGEMENT DATA ANALYST Eliot Community Human Services | Plymouth, MA,
  • Developed process improvements to enhance overall data quality
  • Monitor and document key quantifiable performance measures to establish acceptable levels of performance
  • Implement written corrective action plans to improve and correct identified problems to meet acceptable levels of performance
  • Planned and arranged meetings with external organizations and individuals, enabling parties to meet and discuss project progress
  • Monitor accreditation, regulatory and contractual (DMA/DMH) compliance
  • Built and utilized reporting systems to keep customers and management in loop with latest information
  • Worked with programmers to correct data quality errors
  • Recommended maintenance enhancements to data acquisition processes to improve accuracy of data
  • Gathered and organized data to analyze current industry trends
  • Analyzed and tracked data to prepare forecasts and identify trends
  • Defined appropriate metrics and measurements to drive results
  • Met end-user goals by supporting strategic planning initiatives for applications
  • Collected, tracked and evaluated current business and market trend data
  • Managed diverse projects for data capture, storage and forecast analysis
  • Drove efforts to gain working capital and funding to start and grow business
  • Established configuration knowledge base to improve functionality and streamline support capabilities through developing new system application overview
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to products and services.
02/2015 to 09/2016 DOCUMENT/PROJECT SPECIALIST Vanguard Furniture | City, STATE,
  • Coordinated projects, including developing specifications, negotiating contracts and managing timelines
  • Verified work compliance with applicable regulations, codes and specifications
  • Maintained electronic inventory of project paperwork, schedules and permits (electrical, plumbing, mechanical permits required) approvals and inspections
  • Arranged property repair requests with company-approved vendors
  • Inspected buildings to determine quality of work and any need for corrections to meet project standards
  • Rehabilitated interior and exterior of previously owned properties to facilitate sales
  • Monitored overall safety by regularly inspecting job sites and confirming observation of protocols and standards by workers
  • Assessed project risks and devised mitigation actions encompassing close attention to contracts and service level agreements by subcontractors and vendors, external dependencies, and potential roadblocks
  • Conducted root cause analyses to formulate countermeasure to business missteps and improve operations
  • Analyzed business to determine financial impact of potential investments to support risk assessment
  • Defined project deliverables and monitored status of tasks
  • Contacted subcontractors and asked for bids on projects, assessing if these quotes met budgetary requirements
  • Mitigated risk and coordinated plans and specifications to ensure safety and federal compliance
  • Developed on-site safety program to support team with risk mitigation
  • Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks
  • Protected project budget by tracking expenses and intervening to prevent overpayments or misuse
  • Coordinated work of project personnel, including assigning work and monitoring performance
  • Proposed or approved modifications to project plans
  • Produced thorough, accurate and timely reports of project activities
  • Submitted budget estimates, progress reports and cost tracking reports
  • Researched and selected project vendors and consultants
  • Allocated resources related to staff, materials, and budgetary allowances
  • Developed project plans covering topics such as goals, resources required and schedules.
02/2007 to 08/2014 PROGRAM QUALITY SUPERVISOR Skill Creations Inc | City, STATE,
  • Made suggestions with regard to procedures, standards, and equipment to facilitate work and maintain product quality
  • Conducted weekly meetings to help consistency in teamwork
  • Investigated and determined the cause of faulty work
  • Developed new QA methods to resolve problems efficiently
  • Kept records of quality reports and statistical reviews
  • Fielded customer complaints and rectified service issues
  • Appraised customers' requirements and worked to maintain high satisfaction
  • Responsible for research, analysis, investigation, and resolution development of client concerns
  • Compile and analyze program reports, clear all discrepancies through inter-departmental working relationships; maintain all information through master data reporting access
  • Monitor and coach employees to quality assurance adherence and customer satisfaction metrics
  • Effectively communicate policy and procedure updates to ensure department-wide adherence to updates
  • Encouraged high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment
  • Employed active listening and interpersonal talents to effectively interact with various individuals, including physicians, patients and fellow employees
  • Collaborated with healthcare professionals to deliver high-quality patient care
  • Interviewed applicants and made recommendations for new hires
  • Enforced compliance with local, state, and federal healthcare regulations, including Medicare and Medicaid requirements, HIPAA, and OSHA
  • Oversaw clinical operations and procedures while remaining current of federal and state regulations to ensure organization process were fully compliant with new healthcare law requirements
  • Facilitated implementation of customer service initiatives and provided training and guidance to staff to achieve patient care and service goals
  • Coordinated with nurses to develop programs targeting nurse education, overall departmental competencies, individual performance, patient safety and service-related issues
  • Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures
  • Administered financial operations, including budget development, expenditure authorization, accounting, service rate pricing and financial reporting
Education and Training
Expected in 08/2018 Project Planning and Control/Determining Business Requirements Certificate Data Analytics T-SQL with MS SQL Server Certificate | Central Piedmont Community College, Charlotte, NC GPA:
Expected in 12/2017 Six Sigma Green Belt | Catawba Valley Community College, Hickory, NC GPA:
Expected in 03/2017 Data Analyst Certificate |Level Core Analytics | Northeastern University, Charlotte, NC GPA:
Expected in 07/2007 BacheClaire of Arts | Human & Community Service Lenoir Rhyne University, Hickory, NC GPA:

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School Attended

  • Central Piedmont Community College
  • Catawba Valley Community College
  • Northeastern University
  • Lenoir Rhyne University

Job Titles Held:

  • Technical Project Manager


  • Project Planning and Control/Determining Business Requirements Certificate Data Analytics T-SQL with MS SQL Server Certificate
  • Six Sigma Green Belt
  • Data Analyst Certificate |Level Core Analytics
  • BacheClaire of Arts

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