Technical Project Manager resume example with 15+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Technical Project Manager offering 12 years of experience in IT industry. Successful when leading high-performing teams to sustain product vision, roadmap and business goals. Exceptional technical expertise, leadership and talent for driving stellar, on-target results.

  • Quality Assurance
  • Strategic planning
  • Risk mitigation
  • Stakeholder relations
  • Budget administration
  • Risk analysis
  • Scope development
  • Requirements gathering
  • Resource planning
  • Multitasking
  • Data management
  • Working collaboratively
  • Conflict resolution
  • Analytical
  • Problem resolution
  • Collaboration
01/2016 to Current
Technical Project Manager Central California Alliance For Health California, MD,
  • Maintained close connection with project personnel to quickly identify and resolve problems.
  • Oversaw budgets for project, tracked expenses and timelines and communicated with key stakeholders on milestones.
  • Outlined work plans, assessed resources, and determined timelines for projects.
  • Worked with end users, technical professionals, administrators, and testers to review requirements, conduct tests, and implement solutions.
  • Kept project teams on-task with proactive control of budgets, schedules and scopes.
  • Managed multiple project teams engaged in internal and external resources to development in cross-functional environment to reach project success.
  • Delivered technical projects to achieve client business requirements.
  • Assessed project risks and devised mitigation actions encompassing close attention to contracts and service level agreements by subcontractors and vendors, external dependencies, and potential roadblocks.
  • Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
  • Streamlined and improved system and resource allocation.
  • Applied extensive expertise in System Development Lifecycle (SDLC) methodologies and Agile project management techniques to manage multiple project teams.
  • Managed multiple project teams engaged in multiple resources to develop cross-functional environment to reach project success.
  • Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
  • Conducted root cause analyses to formulate countermeasure to business missteps and improve operations.
  • Analyzed business to determine financial impact of potential investments to support risk assessment.
  • Developed organizational change management strategies adopted by key stakeholders and evangelized across all departments.
09/2016 to 03/2019
QUALITY MANAGEMENT DATA ANALYST Eliot Community Human Services Acton, MA,
  • Developed process improvements to enhance overall data quality.
  • Analyzed, queried, and manipulated data to defined business procedures.
  • Worked with programmers to correct data quality errors.
  • Recommended maintenance enhancements to data acquisition processes to improve accuracy of data.
  • Gathered and organized data to analyze current industry trends.
  • Analyzed and tracked data to prepare forecasts and identify trends.
  • Defined appropriate metrics and measurements to drive results.
  • Met end-user goals by supporting strategic planning initiatives for applications.
  • Collected, tracked and evaluated current business and market trend data.
  • Managed diverse projects for data capture, storage and forecast analysis.
  • Drove efforts to gain working capital and angel funding to start and grow business.
  • Established configuration knowledge base to improve functionality and streamline support capabilities through developing new system application overview.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to products and services.
02/2015 to 09/2016
  • Coordinated projects at each stage, including developing specifications, negotiating contracts and managing timelines.
  • Verified work compliance with applicable regulations, codes and specifications.
  • Maintained electronic inventory of project paperwork, schedules and permits.
  • Arranged property repair requests with company-approved vendors.
  • Inspected buildings to determine quality of work and any need for corrections to meet project standards.
  • Rehabilitated interior and exterior of previously-owned properties to facilitate sales.
  • Monitored overall safety by regularly inspecting job sites and confirming observation of protocols and standards by workers.
  • Defined project deliverables and monitored status of tasks.
  • Contacted subcontractors and asked for bids on projects, assessing if these quotes met budgetary requirements.
  • Managed building permits (electrical, plumbing, mechanical permits required) approvals and inspections.
  • Mitigated risk and coordinated plans and specifications to ensure safety and federal compliance.
  • Developed on-site safety program to support team with risk mitigation.
  • Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.
  • Protected project budget by tracking expenses and intervening to prevent overpayments or misuse.
  • Coordinated work of project personnel, including assigning work and monitoring performance.
  • Proposed or approved modifications to project plans.
  • Produced thorough, accurate and timely reports of project activities.
  • Submitted budget estimates, progress reports and cost tracking reports.
  • Researched and selected project vendors and consultants.
  • Allocated resources related to staff, materials, and budgetary allowances.
  • Developed project plans covering topics such as goals, resources required and schedules.
02/2007 to 08/2014
  • Made suggestions with regard to procedures, standards, and equipment to facilitate work and maintain product quality.
  • Conducted weekly meetings to help consistency in teamwork.
  • Investigated and determined the cause of faulty work.
  • Developed new QA methods to resolve problems efficiently.
  • Kept records of quality reports and statistical reviews.
  • Fielded customer complaints and rectified service issues.
  • Appraised customers' requirements and worked to maintain high satisfaction.
  • Responsible for research, analysis, investigation, and resolution development of client concerns.
  • Compile and analyze program reports, clear all discrepancies through inter-departmental working relationships; maintain all information through master data reporting access.
  • Monitor and coach employees to quality assurance adherence and customer satisfaction metrics.
  • Effectively communicate policy and procedure updates to ensure department-wide adherence to updates.
  • Encouraged high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
  • Employed active listening and interpersonal talents to effectively interact with various individuals, including physicians, patients and fellow employees.
  • Collaborated with healthcare professionals to deliver high-quality patient care.
  • Interviewed applicants and made recommendations for new hires.
  • Enforced compliance with local, state, and federal healthcare regulations, including Medicare and Medicaid requirements, HIPAA, and OSHA.
  • Oversaw clinical operations and procedures while remaining current of federal and state regulations to ensure organization process were fully compliant with new healthcare law requirements.
  • Facilitated implementation of customer service initiatives and provided training and guidance to staff to achieve patient care and service goals.
  • Coordinated with nurses to develop programs targeting nurse education, overall departmental competencies, individual performance, patient safety and service-related issues.
  • Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
  • Administered financial operations, including budget development, expenditure authorization, accounting, service rate pricing and financial reporting.
Education and Training
Expected in 08/2018
Project Planning and Control/Determining Business Requirements Certificate Data Analytics T-SQL with MS SQL Server Certificate:
Central Piedmont Community College - Charlotte, NC
Expected in 12/2017
Six Sigma Green Belt:
Catawba Valley Community College - Hickory, NC
Expected in 03/2017
Data Analyst Certificate |Level Core Analytics:
Northeastern University - Charlotte, NC
Expected in 07/2007
BacheClaire of Arts: Human & Community Service
Lenoir Rhyne University - Hickory, NC

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Resume Overview

School Attended

  • Central Piedmont Community College
  • Catawba Valley Community College
  • Northeastern University
  • Lenoir Rhyne University

Job Titles Held:

  • Technical Project Manager


  • Project Planning and Control/Determining Business Requirements Certificate Data Analytics T-SQL with MS SQL Server Certificate
  • Six Sigma Green Belt
  • Data Analyst Certificate |Level Core Analytics
  • BacheClaire of Arts

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