technical project manager resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Constructive and educated Technical Project Manager leveraging career of more than 10 plus years in the social services sector. Driven to create and implement strategic initiatives that sustain business growth and vision. Ready to take accomplished background to next level.

  • Strategic Planning
  • Technical Project Planning
  • Business and Technical Analysis
  • Business Intelligence Data Modeling
  • Deliverable Tracking
  • Communication Planning
  • Collaboration Software
  • Timely Project Completion
  • Best Practices and Methodologies
  • Project Team Coordination
  • Organizational Systems
  • SQL
  • Data analyst
  • Bitfocus Clarity Database
  • Looker
  • Stakeholder Negotiations
  • 2
  • Risk mitigation
  • Requirements gathering
  • Data management
  • Customer service
  • Planning & organizing
EricssonAllentown, PA,
  • Served as a technical liaison, supporting database managers, management, and procurement
  • Communicated project plans and progress to key stakeholders and project contributors
  • Oversaw a large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders
  • Closely collaborated with project members to identify and quickly address problems
  • Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance
  • Gathered project requirements through interactions, meetings, and walkthroughs with potential application users
  • Accomplished client goals by providing quality technical projects
  • Maintained project schedules by managing timelines and making proactive adjustments
  • Managed and motivated project teams to promote collaboration and keep members on-task and productive
  • Investigated and corrected or escalated project problems
  • Collaborated with project owners and team members to set ambitious but achievable goals
  • Communicated with Program directors and database managers team members to keep the project on schedule
  • Wrote SQL queries to retrieve data and import data into PowerBI
CONTRACT MANAGER, 12/2019 to 04/2022
Palomar HealthFallbrook, CA,
  • Tracked management contracts and issued regular tracking reports covering current status and upcoming milestones
  • Mitigated business risks by analyzing contracts' potential impacts and avoiding unfavorable terms
  • Supported timely and complete billing by documenting milestones and submitting accurate invoicing paperwork
  • Monitored contracts' performance to detect non-compliance with terms and deficient returns and organize proactive resolutions
  • I Managed, supervised, and controlled the execution of contracts ranging between $10k to $2 million for 63 programs
  • Maintained Kofax database for contract, vendor, and customer information
  • Analyzed new laws and regulations to identify required changes and proactively adjust systems
  • Interpreted contact terms and coordinated solutions to resolve disputes between clients and service providers
  • Worked closely with the accounting team to identify areas to improve cash flow and leverage tools to improve cash flow from contracts.
CLINIC CASE MANAGER, 03/2018 to 12/2019
Coinstar Asset Holdings, Llc.Albany, NY,
  • Helped homeless clients receive appropriate, high-quality care with reasonable results
  • Partnered with psychiatrists, counselors, and other case managers to develop and implement individualized care plans and documented clients’ interactions and interventions in electronic charting systems
  • Identified care needs of individual clients and coordinated responses based on psychiatrists, insurance limitations, and procedural costs
  • Evaluated treatment plans against individual goals and healthcare standards
  • Managed support services and fostered communication among counselors and clients
  • Managed caseload of 35 homeless clients and connect them to available resources.
PROGRAM ASSISTANT, 10/2017 to 03/2018
Icf International, IncPoughkeepsie, NY,
  • Supported planning and coordination of outing program and associated activities
  • Assisted direct support staff with planning and coordinating day-to-day and special program activities
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations
  • Managed both digital and physical filing systems and retrieved documents as required
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation
  • Gathered information and entered details into computer tracking spreadsheets, documents, and databases
  • Transferred and directed phone calls, guests, and mail to correct staff members
  • Filed records with a precise approach to optimize data security and ease of use by the program
  • Reviewed and strengthened program operations with continuous assessment of operational plans and strategies
  • Managed effective program outreach plans with strategic use of speakers and tours to enhance community engagement and increase participant numbers
  • Educated each staff member on program procedures and operational structures
  • Worked alongside the management team to secure useful coverage of program goals and daily operations.
SERVICE REPRESENTATIVE, 07/2015 to 05/2017
PathpointSimi Valley, CA,
  • Assisted clients in filling registration forms, check-in, out, and payment paperwork
  • Took copayments and compiled daily financial records
  • Used NextGen to schedule appointments
  • Balanced deposits and credit card payments each day
  • Compiled and reviewed medical charts
  • Reviewed and corrected claim errors to facilitate smooth processing
  • Explained plans for treatment and payment options (for dental)
  • Educated clients on medicine and at-home healthcare tools for blood pressure, diabetes, etc
  • Followed document protocols to safeguard the confidentiality of clients’ records
  • Facilitated communication between clients and various departments and staff
  • Applied administrative knowledge and courtesy to explain procedures and services to clients
  • Organized client records and databases to facilitate information storage and retrieval
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures
  • Recommended service improvements to minimize recurring client issues and complaints.
PROGRAM MANAGER, 11/2014 to 03/2015
  • Communicated regularly with guardians of residents, answering questions and addressing concerns
  • Participated in community events and met with local leaders to develop recreational activities for residents
  • Supervised the daily operations of a private assisted living group home with four Clients
  • Supervised staff of 8 to ensure the best possible care was provided to the clients
  • Oversaw staff development through in-depth training, workshops, seminars, and other learning opportunities
  • Worked with senior case managers to coordinate team development activities and training
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Worked flexible hours; night, weekend, and holiday shifts
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
AiresCity, STATE,
  • Assisted disabled clients to support independence and well-being
  • Maintained a clean, safe, and well-organized patient environment
  • Monitored progress and documented patient health status changes to keep the care team updated
  • Administered medication as directed by a physician
  • Updated patient files with current vitals, behaviors, and other data relevant to treatment planning
  • Supervised daily activities and assisted staff.
Education and Training
Master of Business Administration: Business Administration and Management, Expected in 08/2021 to The University of Phoenix - Phoenix, AZ
Bachelor of Applied Science: Psychology, Expected in 03/2015 to The University of Phoenix - Phoenix, online, AZ
Associate of Applied Arts: Social Psychology, Expected in 05/2012 to Pima Community College - Tucson, AZ
Project Management Certificate: , Expected in to The University of Phoenix - Phoenix, AZ

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Resume Overview

School Attended

  • The University of Phoenix
  • The University of Phoenix
  • Pima Community College
  • The University of Phoenix

Job Titles Held:



  • Master of Business Administration
  • Bachelor of Applied Science
  • Associate of Applied Arts
  • Project Management Certificate

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