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technical project coordinator resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Potential project manager multi-tasking and communication skills to coordinate multiple, concurrent projects with competing demands. Make sound decisions in high-pressure settings and utilize analytical problem-solving skills to troubleshoot and resolve issues. Articulate communicator with strong customer service skills.

Experience with mobile device testing. In-depth knowledge of technical documentation, version control and update, systems, and hardware installation LTE (5G/4G) and CDMA site Drive.
Testing, Planning, and Optimization Solid understanding of RF propagation principles, cellular theory, RF tools, and
antenna theory Solid knowledge of many technologies:

Skills
  • Schedule oversight
  • Excellent communication skills
  • Team coordination
  • Technical writing
  • PowerPoint presentations
  • Stakeholder relationship management
  • Resource planning
  • Scrum methodology
  • Requirements gathering
  • Basic math
  • Risk analysis
  • Scope development
  • Troubleshooting
  • Training & development
  • Telecommunications and broadband knowledge
  • Wireless Carrier's Radio Access Network cabling (RAN)
    & Core Networks (Required), knowledge of 3G/4G
  • Agile,
  • JIRA
  • Understanding of FCC standards and basic knowledge of
    NTIA broadband and internet and telecommunications
    policies.
Experience
Sr. Field Test Q&A Engineer , 01/2023 - Current
Allied Universal Security , ,
  • Assessed, monitored and reported on work progression.
  • Collaborated with internal teams to develop project solutions resulting in on-time execution.
  • Device Selection and Provisioning: Mobile device defining the approved device types, models, and operating systems that meet the organization's security and compatibility requirements. It also includes procedures for procuring and provisioning devices to employees, such as through corporate-owned or bring-your-own-device (BYOD) programs.
  • developing test cases and expectations for QA field testing
  • Regular Assessments and Audits: Organizations periodically assess and audit their mobile device governance framework to ensure its effectiveness and identify areas for improvement.
  • Prioritized needs and delegated assignments to simultaneously handle multiple projects.
  • Produced status reports for customers and senior management.
  • Liaised with project managers to evaluate project scope and define milestones and deadlines.
  • End to end continues testing, Instantly create test cases–without any code
  • Working with OSS/BSS teams and cloud network teams to test all customers/consumers scenarios.
Technical Project Coordinator Field Operations, 01/2021 - 12/2022
Hyatt Hotels Corp. Minneapolis, MN,
  • Assisted project manager in drafting schedules and related documentation.
  • support any SOW such as Anchor/Sprint keep/NSD/TOSB-AAV and others Pre- Integration such as loading SW's and detecting radio's Full Field Integration support Switch/MIT support in the OSS IXRe provisioning and testing with switch (RFC and burst test) Field support any troubleshooting with the GC Support any SOW such as Anchor/Sprint keep/NSD/TOSB-AAV and others Pre- Integration, such as loading SWs and detecting radios Full Field Integration support Switch/MIT will support the OSS IXRe provisioning and testing with switch (RFC and burst test)
  • Supporting the development and maintenance of relationships within and across the agency
  • Recommending strategy associated with software technology planning, development, and implementation
  • Prioritized needs and delegated assignments to simultaneously handle multiple projects.
  • Collaborated with internal teams to develop project solutions resulting in on-time execution.
  • Work with Service Desk team to provide day to day support, and leading field services operations
  • Implementing Developing strategy and innovation of Field Service support programs
  • Assessed, monitored and reported on work progression.
  • Liaised between departments, vendors and clients to monitor project expenses.
  • development and Supporting maintenance of relationships within and across the company
  • Coordinated with department leads to identify and outline solutions to client-specified challenges.
  • Produced status reports for customers and senior management.
  • Liaised with project managers to evaluate project scope and define milestones and deadlines.
  • Developed and implemented project tracker or calendar to meet and maintain standards.
  • Served as point-of-contact to support order management, testing and reporting.
  • Created and maintained project documentation to drive transparency with stakeholders.
  • Contributing to an inclusive environment that values differences by building and maintaining collaborative relationships with team members
  • Drove communication within high-performance, cross-functional organization to meet aggressive goals.
  • Introduced change improvement plans to achieve goals, methodologies and initiatives.
  • Used control tools to update and monitor project schedules.
  • Increased product knowledge by staying up to date on product offerings, features and functionality.
  • Troubleshot and resolved non-technical issues using support documentation and training.
MIS Manager, 01/2018 - 11/2020
Harmon International Industries Albany, NY,
  • Analyzed workflows and established priorities for daily operations.
  • Managed backup, user account and helpdesk systems.
  • Provided company users with tech support for IT problems and account maintenance.
  • Maintained knowledge of advances in information technology systems and applications.
  • Met with users, vendors and technicians to determine computing requirements.
  • Evaluated organization's technology to recommend upgrades for hardware and software.
  • Procured IT resources for strategic and operational computing requirements.
  • Met with stakeholders to collaborate and resolve problems.
  • Reviewed program plans to develop and coordinate activities.
  • Recruited, trained and supervised IT department staff.
  • Reviewed and approved project plans prior to implementation.
  • Communicated relevance of organizational goals, policies and procedures to IT department staff.
  • Assigned and reviewed work of IT project managers, systems analysts and developers.
  • Controlled operational IT budget and expenditures within department parameters.
  • Examined metrics and prepared IT project progress reports.
  • Created centralized management capability by integrating warehouse management software applications.
Lead Field Tester Mobile Device Testing, 01/2016 - 10/2018
Teleworld Solutions/Samsung Electronics City, STATE,
  • Work with cross-functional teams to resolve issues and improve application quality.
  • Integration support SOW such as Anchor/Sprint keep/NSD/TOSB-AAV and others Pre- Integration such as loading SW's and detecting radio's Full Field Integration support Switch/MIT support in the OSS IXRe provisioning and testing with switch (RFC and burst test) Field support any troubleshooting with the GC Support any SOW such as Anchor/Sprint keep/NSD/TOSB-AAV and others Pre- Integration, such as loading SWs and detecting radios Full Field Integration support Switch/MIT will support the OSS IXRe provisioning and testing with switch (RFC and burst test)
  • support any SOW such as Anchor/Sprint keep/NSD/TOSB-AAV and others Pre- Integration such as loading SW's and detecting radio's Full Field Integration support Switch/MIT support in the OSS IXRe provisioning and testing with switch (RFC and burst test) Field support any troubleshooting with the GC Support any SOW such as Anchor/Sprint keep/NSD/TOSB-AAV and others Pre- Integration, such as loading SWs and detecting radios Full Field Integration support Switch/MIT will support the OSS IXRe provisioning and testing with switch (RFC and burst test)
  • Participate in continuous improvement of testing processes and methodologies.
  • Prioritized needs and delegated assignments to simultaneously handle multiple projects.
  • Coordinated with department leads to identify and outline solutions to client-specified challenges.
  • Conduct performance testing and identify bottlenecks and issues.
  • Develop and execute test plans and test cases for mobile applications on iOS and Android platforms.
  • Experience working with radio transmitters, receivers, antennas, electronic theory, power and applications required
  • Knowledge of wireless/telecommunications technologies and platforms
  • Stay up-to-date with emerging trends and technologies in mobile application testing.
  • Troubleshot and resolved non-technical issues using support documentation and training.
Field Test and Field Integration Engineer, 01/2015 - 10/2016
Company Name City, State,
  • Telecom sites integration and testing, supported any SOW such as Anchor/Sprint keep/NSD/TOSB-AAV and others Pre- Integration such as loading SW's and detecting radio's Full Field Integration support Switch/MIT support in the OSS IXRe provisioning and testing with switch (RFC and burst test) Field support any troubleshooting with the GC Support any SOW such as Anchor/Sprint keep/NSD/TOSB-AAV and others Pre- Integration, such as loading SWs and detecting radios Full Field Integration support Switch/MIT will support the OSS IXRe provisioning and testing with switch (RFC and burst test)
  • Performing UDP/FTP/TCP Testing using TEMS
    Performed Verizon Wireless (VZW) VoLTE testing
    Actively involved in Intermarket and IntraMarket VoLTE testing
    Worked on Wireshark for capturing the packet data.
  • Performed drive testing to analyze and benchmark network performance
    Working knowledge of drive testing tools such as TEMS Investigation,
    Agilent, , XCAL, TEMS, and TEMS PARAGON
    Executed data Collection and frequency scan of UMTS and GSM networks for handoffs and data throughput for Ericsson
    Conduct Single Site Verification (SSV) for single-cell testing, Cluster drives for UMTS, IFHO drives to handovers Between UMTS 1900 and UMTS 850) and IRAT (between GSM and 3G)
    Performed WCDMA coverage testing for Ericsson and Verizon in different markets in the USA.
  • I documented and Prepared issue reports to submit to Software Engineer Teams
    Communicating effectively with designers and developers to resolve
    product-related problems
    Interact with managers and colleagues upon points suggested in the report
    Performed Hardware Head Unit flashing and Re-flashing of the latest
    software
    Updating Garmin Software for latest Map, Installed wired harnesses in test vehicles
Education and Training
Master of Arts: Engineering Management/Transportation Logistics, Expected in 06/2023
-
American Public University System - Charles Town, WV
GPA:
Status -
Bachelor of Science: Information Technology Management, Expected in 01/2021
-
American Public University System - Charles Town, WV
GPA:
Status -
Associate of Applied Science: Information Technology, Expected in 07/2018
-
Vesta College - College Station, TX,
GPA:
Status -
Certifications

Project Management Professional (PMP)
SCRUM Master Certify (International SCRUM Institute)

Construction Management Foundations
Leadership and Management

A+
5G NR Certification from Award Solution.
5G introduction
LTE Overview
5G_MIMO & Beam-forming in 5G
5G_NR Air Pt1
5G_NR Air Pt2
OFDM Overview
Nokia Certifications
Nokia DAC Delivery TalOS Installation Step-by-Step
system bring up
Nokia Digital Automation Cloud and Spectrum Exam |
GPBBMAO-E-2108
Global Partner Program Nokia DAC Solution - Field
Technician Specialist | GPP97515K_V1.0
Nokia DAC Network Verification Exam | GPBBMFL-E-
2109
Nokia Radio Portfolio exam | GPDQCKR-E-2209
LTE Uu Protocol Stack
Other Certification and Training
OSHA 30 Construction
OSHA 10 Construction MOOD621
RF Awareness
PPE compliance
First Aid I & II
Blood bond Pathogens

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Resume Overview

School Attended

  • American Public University System
  • American Public University System
  • Vesta College

Job Titles Held:

  • Sr. Field Test Q&A Engineer
  • Technical Project Coordinator Field Operations
  • MIS Manager
  • Lead Field Tester Mobile Device Testing
  • Field Test and Field Integration Engineer

Degrees

  • Master of Arts
  • Bachelor of Science
  • Associate of Applied Science

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