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technical program manager resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Skills
  • SQL, HTML, CSS, C#
  • Applications/Tools: TFS (Microsoft Team Foundation Software), Entity Framework, Micro Service Architecture, WMS (Warehouse Management System), Selenium, Splunk, Swagger, JIRA, Visual Studio 2019, Google Analytics
  • Database & Servers: SQL Server 2016, AWS
  • AWS: SQS, Lambda, Cloud Watch, S3, Route53,Kafka
  • Process: Agile development, Scrum, Peer programming, CD/CI, Kanban, A/B testing
  • Program Management: Defining business value, Dependency Management, Release Planning, Stakeholder Management, Project Management, Technical Roadmap Design, Continuous Process Improvements
Professional Experience
Technical Program Manager, 03/2021 - Current
Cyient , ,
  • Lead $8 million cross functional program across 11 engineering teams to implement customer order management system for Nordstrom closer to customer initiative. Resulting in 35% reduction of product delivery cost annually
  • Lead end-to-end delivery of cross-organizational project in inventory positioning space to design & implement a streamlined application for product movement across Nordstrom network of stores & fulfillment centers saving $4.7 million labor cost annually
  • Managed 2 large multinational teams of 27 engineers to establish product roadmap & drive development to achieve strategic business objectives.
  • Developed pilot program to create process around feature intake, release planning, stakeholder management to drive accountability & visibility across engineering and product. Resulting in 20% decrease of tech debt across engineering teams
  • Managed end-to-end program deliverables for cross-functional teams via project planning, resource management, & milestone tracking. To identify communication gaps and escalation management to proactively drive results across the programs
  • Modernized Nordstrom inventory movement process by deprecating multiple one off applications into a central tool raising efficiency by 50% & reducing annual support cost by $125K
  • Navigate complex technical implementations & provide recommendations to the executive leadership team based on technical risks & challenges discussed with engineering teams
  • Lead program to implement process improvements and establish communication channel for both technical and non-technical members
  • Collaborated with product & partner teams to ensure roadmap, milestones, impact, and scope are properly defined and tracked.
Technical Product Manager, 04/2019 - 02/2021
Lunchbox , ,
  • Partnered with business stakeholders, product and engineering to design & drive LegalConnect's largest API eFiling integration representing 25% top-line revenue growth. Resulting in increase revenue of $2 million YOY
  • Lead agile development of LegalConnect's operation portal to increase customer support capacity by 2X for team of 30. Allowing team to manage 1100 service calls daily & reducing call support time by 40%
  • Developed Product and Tech OKRs via splunk integration and helped engineering teams to track metrics. Resulting in 70% Product and Tech OKRs being reached quarterly
  • Developed and governed KPIs by leveraging splunk to provide visibility to senior leadership including Vice Presidents, Senior Directors and Business stakeholders. Resulting in quicker business and engineering to alignment on product gaps and strategy
  • Partnered with engineering teams throughout development process to analyze data and gain meaningful insights to ensure incremental and finished products align with product vision
  • Lead delivery of major technical initiatives across 3 product portfolios that eliminated technical debts by 40 % and reduced support workload by 50%
  • Identified end user pain points & aligned with business objectives to define meaningful KPI's. Resulting in clear translation of product roadmap and release milestones
  • Leveraged Confluence & Jira Portfolio to create & iteratively update project tracking, milestones, risk for teams and stakeholders to easily self-serve information for API Integration program
Software Development Engineer in Test, 07/2016 - 03/2019
LA Fitness International , ,
  • Lead the creation of company's first automated testing solution for web & mobile application to ensure product meet business objective & requirements. Resulting in 1000+ automated test case repository to encompass functional, regression & unit test cases.
  • Developed internal testing guidelines across developers & partner teams to eliminate gaps in testing and increase test coverage by 60%. Resulting in reduction of production support incidents by 50% quarterly.
  • Managed team of 4 QA members, guiding members on requirements analysis, development of test cases & execution. Achieving reduction in testing SLA by 2 days per sprint, bring engineering teams closer to CI/CD model.
  • Partnered with product & business stakeholders on requirement analysis to ensure proper test case development. Resulting in 80% reductions of functional bugs across all application platforms
Software Development Engineer in Test, 07/2013 - 07/2016
IHerb Inc , ,
  • Developed internal testing framework to perform unit, integration, regression, and functional test cases for iHerb.com & WMS (Warehouse Management System) system to achieve 87% automated test coverage resulting in reduction of production incidents by 30%
  • Increased testing efficiency by identifying testing gaps within 2000+ test case repository via unit & integration testing to increase team delivery velocity resulting in 50% reduction in testing time, saving 80 testing hours in quarterly cycle
  • Collaborated with developers & product partners to identify and resolve key defects in WMS system reducing warehouse support cost 150K annually
Education
Master of Science: Management Information Systems, Expected in 05/2019
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California State University - Fullerton, CA
GPA:
Status -
Bachelor of Arts: Anthropology, Expected in 06/2015
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University of California - Irvine, CA
GPA:
Status -
Certifications

Certified SAFe®5 Product Owner/Product Manager

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Resume Overview

School Attended

  • California State University
  • University of California

Job Titles Held:

  • Technical Program Manager
  • Technical Product Manager
  • Software Development Engineer in Test
  • Software Development Engineer in Test

Degrees

  • Master of Science
  • Bachelor of Arts

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