technical program manager resume example with 8+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Technical Program Manager taking a hands-on approach to stay current within the fluid and expanding technology industry. Collaborative and decisive across cross-functional teams with strong communication and interpersonal abilities. Possess in-depth experience in translating and delivering complex customer needs into product features with competitive differentiation.

  • SQL, HTML, CSS, C#
  • Applications/Tools: TFS (Microsoft Team Foundation Software), Entity Framework, Micro Service Architecture, WMS (Warehouse Management System), Selenium, Splunk, Swagger, JIRA, Visual Studio 2019, Google Analytics
  • Database & Servers: SQL Server 2016, AWS
  • AWS: SQS, Lambda, Cloud Watch, S3, Route53,Kafka
  • Process: Agile development, Scrum, Peer programming, CD/CI, Kanban, A/B testing
  • Program Management: Defining business value, Dependency Management, Release Planning, Stakeholder Management, Project Management, Technical Roadmap Design, Continuous Process Improvements
Work History
03/2021 to Current
Technical Program Manager Adobe Systems Incorporated Portland, OR,
  • Lead cross-organizational projects in inventory deployment space to design & implement a streamlined tool for product deployment across Nordstrom network saving $4.7 million labor cost.
  • Drove pilot program to create process around feature intake, release planning, stakeholder management to drive accountability & visibility across engineering and product.
  • Efficiently Tracked end-to-end deliverables for integrated cross-functional teams to track, schedule, prioritize and ensure on time project delivery
  • Modernized Nordstrom inventory movement process by deprecating multiple one off applications into a central tool raising efficiency by 50% & reducing annual support cost by $125K
  • Managed day-to-day programs for multiple Inventory deployment squads with offshore & onshore team members fostering a collaborative & innovative environment
  • Navigate complex technical implementations & provide recommendations to the executive leadership team based on technical risks & challenges discussed with engineering teams
  • Lead program to implement process improvements and establish communication channel for both technical and non-technical members
  • Collaborated with product & partner teams to ensure roadmap, milestones, impact, and scope are properly defined and tracked.
04/2019 to 02/2021
Technical Product Manager Lunchbox Boulder, CO,
  • Worked closely with business stakeholders, partner teams and engineering to design and drive LegalConnect's largest API partner eFiling integration representing 25% top-line revenue growth.
  • Lead agile development implementation for LegalConnect's operation portal to serve customer support team.
  • Created & managed roadmap for all LegalConnect's platform API products.
  • Used data driven KPI's to drive business use cases to create buy in across stakeholders & integration partners
  • Streamlined and standardized all LegalConnect portal logging efforts via Splunk implementation.
  • Established strategic partnerships via LegalConnect's PaaS product to increase revenue by $2 million YOY.
  • Partnered with engineering teams throughout development process to analyze data and gain meaningful insights to ensure incremental and finished products align with product vision.
  • Established credibility with cross-functional teams and partners to drive change management for LegalConnect API.
  • Translated needs of customer into clear & concise technical product specifications and prioritized direction to the development team.
  • Leveraged Confluence & Jira Portfolio to create & iteratively update project tracking, milestones, risk for teams and stakeholders to easily self-serve information for API Integration program
  • Closely partnered with business & engineering to identify gaps, inefficiencies, and areas to drive business impact
07/2016 to 03/2019
Software Development Testing Engineer LA Fitness International City, STATE,
  • Lead testing for complex projects by setting clear goals, identifying risks, and tracking progress against deadline
  • Managed team of 5 QA Engineers for Web & Mobile applications.
  • Lead cross functional testing projects via agile process. Developed internal WPF application in order to execute coded UI regression and functional test suites with configurable environments.
  • Wrote over 1000 regression & feature automated test scripts for LA Fitness Web & mobile applications.
  • Performed White box testing on new feature and business requirements for WPF applications.
  • Created WPF Coded UI Test framework with emphasis on black box testing. Regularly followed up with development team on discrepancies identified during testing and performance enhancement in daily Scrum.
  • Determined server operating limits by conducting weekly load tests
07/2013 to 07/2016
Software Development Testing Engineer IHerb Inc City, STATE,
  • Created backend integration testing framework with emphasis on micro service architecture.
  • Performed both black box and white box testing for both front end and back end development of features.
  • Created 15 projects in line with micro service architecture with over 920 test cases including unit, integration, regression, and functional test cases in C# with Entity framework.
  • Performed end to end testing from all tiers of ecommerce platform shop, sales, payment, and database.
  • Directed feature design and development while remaining focused on client needs and business specifications.
  • Tested complete deployment of WMS (Warehouse Management System) through scrum phases to implement (Inbound, outbound, Replenishment, picking, packing, shipping) in multiple warehouses across the country.
  • Tested and verified features or project tasks through TFS project management tools following agile methodology.
  • Documented software defects using Bugzilla bug tracking system as well as TFS and reported defects involving feature and logic functionality.
Expected in 05/2019 to to
Master of Science: Management Information Systems
California State University - Fullerton, CA
Expected in 06/2015 to to
Bachelor of Arts: Anthropology
University of California - Irvine, CA

Certified SAFe®5 Product Owner/Product Manager

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Resume Overview

School Attended

  • California State University
  • University of California

Job Titles Held:

  • Technical Program Manager
  • Technical Product Manager
  • Software Development Testing Engineer
  • Software Development Testing Engineer


  • Master of Science
  • Bachelor of Arts

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