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Technical Program Manager Resume Example

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TECHNICAL PROGRAM MANAGER
  • www.linkedin.com/in/cruzex/
Professional Summary

Highly ambitious Technical Program Manager with background in Windows Hardware Certification, Driver Distribution, Telemetry and Client needs assessments.

Skills
  • Python
  • JavaScript
  • C#
  • Visual Basic
  • SQL Server
  • Team foundation Server
  • Azure Active Directory
  • MS Office
  • MS Project
  • Windows\Linux
  • Data management
  • Team leadership
  • Team liaison
  • Self-motivated
  • Strong verbal communication
  • Project management
  • Conflict resolution
Work History
Technical Program Manager, 07/2018 to Current
 Launch Consulting – Bellevue, WA
  • Lead Hardware Devcenter and Partner Center Accounts & registrations teams.
  • Propose mitigation plans for Hardware Driver escalations.
  • Content authoring for in-house publishing projects.
  • Propose solutions to resolve the Azure AD issues for Microsoft Collaborate partners.
  • Manage validation testing and WU coverage for Microsoft products.
  • Work with Windows Driver Advisory group, 1st party, Feature owners, Partners for WU driver coverage and escalations.
  • Identify and document project constraints, assumptions, business impacts, risks and scope exclusions.
  • Document business workflow's for stakeholder review.
  • Generate reports detailing various metrics and account information.
  • Research topics and complete due diligence to resolve issues in a timely manner.
Tech PM, 07/2016 to 06/2018
 Inspur USA Inc. – Bellevue, WA
  • Prepare documentation, deliverables and communicate with stakeholders.
  • Manage Hardware Devcenter & Driver publishing team(s).
  • Planning of resources, schedules & deliverables for the publishing team(s).
  • Propose mitigation plans for Hardware Driver escalations.
  • Content authoring for in-house publishing projects.
  • Resolve Azure AD issues for MS Collaborate partners
  • Manage validation testing and WU coverage for Microsoft products.
  • Create plans and establish processes for Model Based Servicing needs.
  • Create plan and processes for Out of band publishing.
  • Work with Windows Driver Advisory group, 1st party, Feature owners, Partners for WU driver coverage and escalations.
  • Managed projects from concept to completion while managing outside vendors.
  • Developed database objects, including tables, views and materialized views using SQL.
  • Identified and documented project constraints, assumptions, business impacts, risks and scope exclusions.
  • Documented business workflow's for stakeholder review.
  • Collaborated with clients from concept through final delivery of product or service.
  • Gathered, organized and input information into Cosmos DB.
  • Generated reports detailing various metrics and account information.
  • Researched topics and completed due diligence to resolve issues in a timely manner.
Program Manager, 07/2013 to 06/2016
 Robustware INC – Redmond, WA
  • Established team priorities, maintained schedules and monitored performance.
  • Encouraged creative thinking, problem solving to improve morale and teamwork.
  • Reviewed DNF customer survey information to prioritize areas of improvement.
  • Assisted in resolving and satisfying partner requests and internal operational issues.
  • Introduced, negotiated and implemented new projects to expand scope of engagements.
  • Identified process improvements in the day-to-day functioning of the projects.
  • Monitored progress and examined the risks of projects, including setting forth contingency plans.
  • Defined the responsibilities and roles of [8] team members.
  • Oversaw implementation of application developments.
  • Identified and corrected performance issues.
  • Escalated unresolved issues to appropriate level.
  • Presented analysis findings both verbally and in written reports.
  • Participated in special projects, evaluations and process improvements.
  • Provided after-hours support for project efforts when needed.
  • Conducted meetings with clients to determine project intent, requirements and budgets.
  • Managed up to [3] projects per year.
  • Maintained schedules to ensure that key milestones were being met at every phase.
  • Provided outstanding service to clients to not only maintain but to extend the relationship for future business opportunities.
Solution Delivery Analyst, 06/2004 to 06/2013
 Wipro Ltd – Bellevue, WA
  • Researched and updated all required materials needed for external partners.
  • Provided an elevated customer experience to generate a loyal clientele.
  • Answered questions with up-to-date knowledge of Hardware Logo Certification and Windows Update.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Served as the main liaison between partners, management and Feature owners.
  • Ensured superior customer experience by addressing partner concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Built long-term customer relationships and advised partners on Windows Update and Hardware Certification.
  • Managed engagements for IHVr, ORT and external partners.
    Worked on migration of action center responses for Windows 8 and Win-next.
  • Successfully executed the publishing activities for IDP and Model Based Targeting.
  • Developed tools for Windows Online Quality Services(Winqual) and Sysdev portal needs.
  • Provided Technical support for IHVs, OEMs and ISVs.
  • Participated in Hardware Logo & Certification events.
  • Crash data analysis on Windows Error Reports and Driver Mapping issues.
Education
PGDPM: Project Management, 2016
 University of Hyderabad - India

Project Management

  • Continuing education in [Project Management]
  • Majored in [Project Management]
Master of Computer Applications: 2005
 Vinayaka Missions University - Salem, India
Bachelor of Computer Applications: 2003
 Osmania University - Hyderabad, INDIA
EMDBA: International Business Management, 2007
 TASMAC - Pune, INDIA
Knowlege Areas

Azure AD, Data analysis, Documentation, Device drivers, JavaScript, Hardware Certification, Mentor, Microsoft products, Strategy, Technical support, Troubleshoot, Validation, C\C++, JAVA, COSMOS DB, Visual Basic, MFC, COM, DCOM, WQL, SharePoint, and reporting

Accomplishments
  • Received numerous letters of recommendation and overall appreciation from Partners and Project Stakeholders.
  • Trained and mentored 10+ junior team members.
  • Led over 5 projects that were all completed within schedule.
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Resume Overview

Companies Worked For:

  • Launch Consulting
  • Inspur USA Inc.
  • Robustware INC
  • Wipro Ltd

School Attended

  • University of Hyderabad
  • Vinayaka Missions University
  • Osmania University
  • TASMAC

Job Titles Held:

  • Technical Program Manager
  • Tech PM
  • Program Manager
  • Solution Delivery Analyst

Degrees

  • PGDPM : Project Management , 2016
    Master of Computer Applications : 2005
    Bachelor of Computer Applications : 2003
    EMDBA : International Business Management , 2007

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