Technical Product Manager who stays current with the fluid and expanding technology industry. Practices continued formal and hands-on training in new technologies as well as SDLC methodologies.
System upgrades & migration
Backend application development
Full lifecycle development
Cloud / AWS
Working with shifting priorities
Managing multiple projects simultaneously
Root cause analysis
Technical Product Manager, 03/2015 to Current Expedia, Inc. – Bellevue, WA
Worked closely with business stakeholders to help define product strategy that met our customers' needs while achieving scalability, reliability, performance, and resource costs.
Lead Agile development implementation for one of Expedia's core lodging supply engineering teams
Point contact for Expedia's lodging supply partners for system development and integration
Played key role in rebuilding and migrating one of Expedia's primary back end lodging applications to the cloud that resulted in significant platform stabilization and reduction in maintenance costs.
Lead support and software project management for Expedia's push inventory APIs which handles ~800 transactions per second on average.
Regularly performed production releases between AWS and our data center.
Maintained API documentation for Expedia's push inventory APIs which included migrating documentation from static PDFs to Expedia's online developer portal.
Experienced with CI/CD framework and related tools (Git, TeamCity, Jenkins, Sonar, etc.), cloud computing, traffic management and analysis, project management tools (Mingle, Jira and TFS), and SOA (Service Oriented Architecture)
Experience with front end UI technologies such as React and Angular2
Sr. Systems Analyst, Process & Initiatives , 04/2013 to 03/2015 Expedia, Inc. – Dallas, TX
Point contact for escalated internal and external system issues within Expedia's lodging support team as well as the intermediary for the team and multiple technology teams
Developed and implemented support procedures for an array of different technologies as well as new business initiatives
Facilitated multiple UAT sessions within the team leading reporting, implementation and coolaboration with the applicable technology team
Formulated the workflow of bug/technical issue escalation that is in use today by Expedia's lodging support leadership team
Business Analyst, 08/2012 to 04/2013 Hilton WorldWide – Addison, TX
Participated in multiple concurrent projects which included product planning, software enhancements, and product quality assurance for the application that reservations sales agents use on a daily basis
Quickly learned software development and support tools including HP QC & Rational
Provided software quality assurance by generating and executing sets of test scripts and scenarios based on functional or design documents with the designers and programmers that ensured all of the high level requirements were met
Created functional requirements & use cases where defined by the product owner
Researched and analyzed reported issues from the business and provided potential solutions.
Sr. Systems Analyst, 05/2011 to 08/2012 Expedia, Inc – Dallas, TX
Point contact for escalated internal and external system issues.
Responsible for verifying system bugs, assigning business impacts and escalating the issue to development teams for resolution.
Utilize multiple tools (Salesforce, SQL, RAID, Splunk, ProactiveNet Analytics, Polaris, Excel, Word and others) to provide relevant data for escalated issues.
This includes creating custom SQL queries and generating ad-hoc database reports.
Train analysts in both Dallas, TX and Springfield, MO on new Expedia, Inc related technologies and how to troubleshoot issues that may arise.
Maintained departmental service level agreements for internal and external customers.
Tech Support Analyst, 02/2009 to 05/2011 Expedia, Inc – Dallas, TX
In August 2010 I was sent to Springfield, MO to assist in training newly hired analysts for a week.
Developed an in-depth understanding of the Expedia®Connect, Expedia QuickConnect and Expedia's hotel inventory system as well as the related business impacts.
Used ProactiveNet Analytics & Polaris to monitor Expedia's systems and acted on any system issues that arose.
Responsible for supporting Market Managers and Market Coordinators in daily operations for hotel partners that use Expedia®Connect and Expedia QuickConnect technology.
This included identifying and prioritizing issues of technical and business nature for all Expedia systems.
This included providing reports obtained from SQL.
Maintained daily job functions consistently with little to no supervision on the overnight shift.
Various roles within Expedia including Corporate Escalations, Accounting, Flights support and Customer Service, 07/2005 to 02/2009 Hotels.com – Arlington, TX
Associate of Arts: June 2009 Tarrant County Community College - TX
High School Diploma: May 2005 Sam Houston High School - TX