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- https://www.linkedin.com/in/Jessica-Claire-4a065850/
- https://github.com/DClaire12?tab=repositories
Driven IT professional with 10 year of experience in software implementation and maintenance. Proven history of managing complex systems. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in- class service. Skilled at troubleshooting, communication and collaboration. Goal-oriented technology leader and trusted business partner recognized for leveraging information security, applications, networking, operations and risk management to drive business growth. Strategic with consultative approach to identifying requirements and opportunities for organizational transformation. Interprets and communicates complex policies and procedures to others and applies significant tact and diplomacy. Committed to delivering exceptional service, excellence and proven approaches that meet customer requirements and achieve process efficiencies.
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- Managed product and project risks, scope changes and other non-standard events throughout product planning and development.
- Worked with cross-functional teams to deliver innovative and sales-generating features and products.
- Innovated and integrated new processes and technologies to add value and evaluated costs of product redesign.
- Demonstrated expertise in resourcing, scheduling, budgeting, risk management and overall project leadership.
- Partnered with business customers to clearly develop and communicate strategic vision and product roadmap.
- Developed deep understanding of technology stack and impact on final product.
- Lead multiple system enhancement/improvement projects, which brought significant quality and performance to end users
- Resolved issues and escalated problems with knowledgeable support and quality service
- Worked with users to determine areas of technology in need of improved usability
- Made recommendations regarding information technology system overhauls
- Implemented a revised change control process which lead to better communication and relationships between IT and the various business areas
- Maintain and support many core business applications within the credit union.
- Interacted with internal partners to track development progress and address non-conforming issues to avoid negative impacts on completion timelines
- Worked with development team to define and implement customer change requests to enhance product functionality
- Assisted development leads in definition of process flows, relative task priorities and business value measurement parameters
- Supported development team in generation of technical requirements and product documentation to achieve process commonality
- Contributed to creation and implementation of technical requirements and specifications to establish common foundation for application development.
- Conducted interviews with key business users to collect information on business processes and user requirements
- Reviewed files, records and other documents to obtain business information and key data informing responses to development requests
- Documented business processes and analyzed procedures to align with changing business needs
- Met with stakeholders to establish favorable business relationships and support mutually beneficial interests
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
Oregon State University - Online Program,
University of Wisconsin – Stevens Point - Stevens Point, WI
- Associates in General Insurance
- Entry Insurance – Business Analyst Stevens Point, WI – 07/2013 – 01/2016
- Conducted interviews with key business users to collect information on business processes and user requirements
- Reviewed files, records and other documents to obtain business information and key data informing responses to development requests
- Documented business processes and analyzed procedures to align with changing business needs
- Met with stakeholders to establish favorable business relationships and support mutually beneficial interests
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
Associates Degree in General Insurance (AINS)
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Resume Overview
School Attended
- Oregon State University
- University of Wisconsin – Stevens Point
Job Titles Held:
- Technical Product Manager
- IT Business Applications Administrator
- Lead Software Product Analyst
- Business Analyst
Degrees
- Bachelor’s of Science
- Bachelor’s of Science
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