Dedicated and solution focused Technical Coordinator with extensive experience with both corporate and non-profit customer relations. Strong business and customer service acumen gained through experience at Johnson & Johnson and a family own business. Results oriented office coordinator focused on driving productivity by leveraging strong office management skills. Advanced skills in Microsoft Office Systems including Windows 7 operating system's platform.
Provided and managed base level IT support to department personnel. Resolved customer complaints and concerns with strong verbal and negotiation skills. Created, Computed, recorded, and proofread data, records and reports. Planned, executed and worked with global cross functional teams to coordinate large scale conferences, team building and fund raising events. Streamlined Standard forms of agreement for ease of use to vendor base. Developed customized surveys for cross functional teams to rate customer feedback, polls, and questionnaires. Complied and communicated survey results via presentations and graphs to customer base.
Led learning enhancement classes focused on Microsoft Office Systems and Keyboarding skills needed for success in the workforce.
Executive Assistant to the Program Manager. Responsibilities included customer support, and technical support to the engineering staff with expertise in systems organization for project coordination as assigned; national and international travel coordinator. Strong writing and editing skills with extensive experience in desktop publishing, technical documentation preparation, i.e. test procedures, drafts, specifications, and technical manuals. Interfacing with the publication staff with skills in researching, proofreading, editing, and formatting documents.
|Skills||Experience||Total Years||Last Used|
|Event / Fund Raiser Coordinator||Advanced||15||October 2013|
|Desk Side Computer Hardware / Software Support||Advanced||13||November 2013|
Support Lakeland Regional High School's participation in For Inspiration and Recognition of Science and Technology (F.I.R. S. T.) Robotics.
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