Technical Analyst resume example with 11+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Customer-focused Technical Analyst committed to creating dynamic implementation strategies along with providing installation and configuration expertise. Offering skills in testing, diagnostics and troubleshooting. Ready for a new position that involves generating action plans for technical needs.
Skills
Existing procedures assessments
Briefings, reports and documentation
Testing and diagnostics
IT best practices
Strategic planning and review
Reliable and trustworthy
Time management
Experience
Technical Analyst , 04/2020 to Current Globe Life Inc. – Mckinney, TX,
Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
Support includes troubleshooting, researching, and training for proprietary products.
Provide exceptional service through highly engaging domestic and international customer interactions while following corporate policy regarding authentication, data security and record retention.
Support is provided via multiple communication channels: telephone, e-mail and chat support using multiple CRMs including SalesForce.
Accurately document all customer interaction, research and resolution
Train, support, research, resolve and respond to inquiries and escalations received from internal and external customers, including new customer product overviews.
Internal systems knowledge such as CRM, billing, admin tools, website and production systems.
Exceeded customer satisfaction by finding creative solutions to problems.
Demonstrated leadership by making improvements to work processes and helping to train others.
Financial Services Representative, 01/2019 to 10/2019 Genealogybank – Chicago, IL,
Enlist sales, and managed operations, in the selling, credit analysis and collection process.
Review and report aging results as well as provide analysis, recommendations, and implementation.
Enlist sales, and managed operations, in the selling, credit analysis and collection process.
Analyzed client capital structures and plans and recommended products and financial strategies to meet needs.
Performed complete audit of each mutual fund to identify highest possible results.
Gathered required information from customers for settlement reviews to help negotiate down debt with creditors.
Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
Monitored financial transactions and recommended ways to increase productivity.
Financial Account Manager, 08/2014 to 10/2018 Intertrust Group B.V – Delaware, OH,
Responsible for accurate and timely reporting for all accounts receivables reports, analysis for corporate account balances (Offices such as Dallas FT/Worth-DFW Airport, Kansas City, Detroit, Midland, and Wichita).
Prepare various delinquency and aging reports to ensure receivables are being collected timely to meet monthly targets.
Conduct employer balance research for all collection and reporting activities.
Develop spreadsheets and database analyses for presentation and analysis of accounts receivable reports to determine accuracy of information in accounts receivable system, and identify trends that may impact receivables.
Developed annual branch business plan for maximum profitability and effectiveness.
Established budgets and strategic business plans for daily operations.
Oversaw preparation of corporate balance sheets, income statements and other financial reports.
Evaluated accounting and financial reporting systems to assess quality, identify concerns and devise enhancement strategies.
Commercial Credit Analyst & Operations , 08/2007 to 03/2012 Fujitsu Network Communications – City, STATE,
Performed analysis on commercial accounts and made recommendations for increasing or decreasing credit lines based on analysis and performance.
In charged of AR operations for Canada and later for US territory specifically Commercial Accounts such as Chevron Texaco, Verizon, Collective Brands, British Telecom, and many more Fortune 500 corporations companies.
Managed over $24 million in receivables each month, and constantly met cash forecasts for the month which allowed FAI to meet cash forecast and borrowing limits.
Served as Project Manager for operations department for successful system conversion from BAAN system to Oracle for Canada and later for US, creating a seamless transition with no impact to customers.
Provided appropriate training to India by creating power point slides, manuals, policies and procedures and teaching duties and responsibilities. In addition, managed India team for six months on day to day activities.
Monitored and maintained compliance with internal controls and government regulations.
Education and Training
BBA: Marketing, Expected in 08/1996 University of Texas - Edinburg, TX, GPA:
Languages
Spanish:
Native/ Bilingual
Negotiated:
Additional Information
Certifications/Courses
Collin County Community College- Internet Marketing Certificate Series- 2012 – 2013
Skills in Sales Force, Oracle, Excel, MS Office, Baan, CRM, Social Media, Baan, AS400 Agility
NCAA Division I collegiate tennis playing experience Comprehensive knowledge of competitive Tennis
scene.
Bilingual – Native Spanish (Write, Read and Speak)
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