At Unified Brands (Groen) in 2001, I started as a builder of combination ovens and steamers.
In 2003 I moved on to quality testing with the responsibility of making sure all units left the factory in excellent condition and met all engineering specifications.
2005, I moved on to Technical Advisor. I took phone calls from on-site technicians and was able to share my experience and expertise with technicians whom had problems completing their task at repairing broken units. Also with technical support, I had the opportunity to travel state to state visiting customer sites and dealers for the Groen brand and also gave advice on how to increase to longevity of their investment.
In 2007, I progressed to product manager. My responsibilities were to assist with the new price book, analyze our pricing to those of our competitors, training of existing and new products, webinar training, participate trade shows and dealer outings, provided technical knowledge when needed, introducing new products, reporting data of new product, proofing ads before released to the sales, specification sheet proofing before printing and much more.
2008, I returned to Hazlehurst Fire Department and served as Fire Chief for 3.5 years, where all responsibilities rested on my shoulders which ranged from hiring new fire fighters and prepping them to enter the academy, training on new skills and information that I obtained at the state fire academy, to getting their certifications. Also to keep a balanced budget, create monthly personnel scheduling, upholding records for all personnel and equipment, truck equipment and maintenance on 3 fire trucks, 2 pickups and two fire stations, up keep of a couple hundred water hydrants, mapping of all the city streets, fire inspections of existing and new businesses, safety classes and demonstrations for parents and children. This is just to name a few. Presently, since 2012, I returned to Groen (Unified Brands) first as a quality tester and in 2013 serving as a technical advisor. Serving as a temporary trainer was a part of my role so my charge was to conduct webinar training sessions each month to a crowd of technicians throughout the United States via internet and host In-house training sessions to a class of newly hired and/or experienced technicians. When new products are introduced, all technicians have to be educated. During In-house classes I was responsible to book rooms at the local hotel as well as transportation to the training facility and back to the hotel, providing lunch and dinner, all training material, updates of training material, set up of units to be trained on for hands on demonstration and hands on exercises after each class. As temporary trainer, it put me up front lecturing classes and establishing a teacher-student relationship.
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