Self-starting collaborative individual with a theme of taking leadership positions, whether it's as the TAM Sales Lead, or the Cloud Lead, always looking to strategically grow personal brand, while improving skill sets.
Skills
ITIL Foundations Certified
MOF Certified
Microsoft Services University
Microsoft Associate College Hires
Excellent communication skills
Enterprise technologies
Work History
Technical Account Manager02/2014 to Current Microsoft – 2055 Microsoft Way, Charlotte, NC, USA
Impacts CTM East as Cloud Lead helping ensure TAMs understand where their customers are in their cloud journey, recommend the appropriate services to drive the desired outcomes, and have a plan in place
Serves as a Strategic Advisor by delivering increased customer satisfaction, reduced support costs, and the awareness needed around product improvements
Responsible for customer satisfaction, cloud deployment/consumption, and growth of a $1.35 million portfolio through close alignment with the Microsoft Account team and strategic partnerships throughout customers' organization
Strength and Conditioning Manager01/2012 to 12/2013 University of Georgia – Athens, GA
Devised and implemented an equipment management system which enabled effective reporting of
malfunctioning equipment, as well as quickened referencing of past and current equipment issues
Supervise a staff of nearly 100 members, ensuring efficient work and satisfied customers
Sales and Distribution Services Intern06/2013 to 07/2013 Flowers Foods – Thomasville, GA
Built and configured handheld devices and operated them simulating daily use to test for bugs
Configured access points for 33 distribution centers across the Northeast
Traveled to Maine to build and configure 400 handheld devices in one week despite several hurdles
Returned to Maine to deliver 33 access points across the Northeast ahead of schedule, saving the
company 3 days and over $3,000
Assisted employees in resolving heat tickets that were elevated to their team
User Services Intern05/2013 to 06/2013 Flowers Foods – Thomasville, GA
Effectively used GhostCast to image computers and communicated with the end user to properly
configure the computer to fulfill their needs
Ensured employees in 44 bakeries nationwide have appropriate and up to date technology and
configuration
Efficiently organized and updated warranty information and PO's for company's hardware nationwide
Education
BBA: Management Information Systems2013University of Georgia-
Athens,
GA
Accomplishments
One Services Peak Performer Award
The One Services Awards are designed to acknowledge individuals and teams who exemplify our cultural attributes of learning, innovation, and risk taking. These are people who make extraordinary contributions to the Services business, translating our Services goals into real world successes
Circle of Excellence - FY16 Top Sub Award
Through our achievements, dedication and passion the US Subsidiary has been chosen to receive the Microsoft Circle of Excellence Top Sub Award!
Azure Consumption Award (Twice)
The top team from each district defined by great teamwork in driving real cloud-first, mobile-first benefits with Microsoft Azure.
