Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Self-starting collaborative individual with a theme of taking leadership positions, whether it's as the TAM Sales Lead, or the Cloud Lead, always looking to strategically grow personal brand, while improving skill sets.
  • ITIL Foundations Certified
  • MOF Certified
  • Microsoft Services University
  • Microsoft Associate College Hires
  • Excellent communication skills
  • Enterprise technologies
Work History
01/2014 to Current Technical Account Manager Pega (Pegasystems Inc.) | OK, State,
  • Impacts CTM East as Cloud Lead helping ensure TAMs understand where their customers are in their cloud journey, recommend the appropriate services to drive the desired outcomes, and have a plan in place
  • Serves as a Strategic Advisor by delivering increased customer satisfaction, reduced support costs, and the awareness needed around product improvements
  • Responsible for customer satisfaction, cloud deployment/consumption, and growth of a $1.35 million portfolio through close alignment with the Microsoft Account team and strategic partnerships throughout customers' organization

2012 to 11/2013 Strength and Conditioning Manager University Of Georgia | City, STATE,
  • Devised and implemented an equipment management system which enabled effective reporting of malfunctioning equipment, as well as quickened referencing of past and current equipment issues
  • Supervise a staff of nearly 100 members, ensuring efficient work and satisfied customers

05/2013 to 06/2013 Sales and Distribution Services Intern Flowers Foods | City, STATE,
  • Built and configured handheld devices and operated them simulating daily use to test for bugs
  • Configured access points for 33 distribution centers across the Northeast
  • Traveled to Maine to build and configure 400 handheld devices in one week despite several hurdles
  • Returned to Maine to deliver 33 access points across the Northeast ahead of schedule, saving the company 3 days and over $3,000
  • Assisted employees in resolving heat tickets that were elevated to their team

04/2013 to 05/2013 User Services Intern Flowers Foods | City, STATE,
  • Effectively used GhostCast to image computers and communicated with the end user to properly configure the computer to fulfill their needs
  • Ensured employees in 44 bakeries nationwide have appropriate and up to date technology and configuration
  • Efficiently organized and updated warranty information and PO’s for company’s hardware nationwide

Expected in 2013 BBA | Management Information Systems University of Georgia, Athens, GA GPA:

One Services Peak Performer Award

  • The One Services Awards are designed to acknowledge individuals and teams who exemplify our cultural attributes of learning, innovation, and risk taking. These are people who make extraordinary contributions to the Services business, translating our Services goals into real world successes

Circle of Excellence - FY16 Top Sub Award

  • Through our achievements, dedication and passion the US Subsidiary has been chosen to receive the Microsoft Circle of Excellence Top Sub Award! 

Azure Consumption Award (Twice)

  • The top team from each district defined by great teamwork in driving real cloud-first, mobile-first benefits with Microsoft Azure.

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School Attended

  • University of Georgia

Job Titles Held:

  • Technical Account Manager
  • Strength and Conditioning Manager
  • Sales and Distribution Services Intern
  • User Services Intern


  • BBA

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