Technical Account Manager Resume Example Microsoft

TECHNICAL ACCOUNT MANAGER

Professional Summary

Self-starting collaborative individual with a theme of taking leadership positions, whether it's as the TAM Sales Lead, or the Cloud Lead, always looking to strategically grow personal brand, while improving skill sets.

Skills

ITIL Foundations Certified
MOF Certified
Microsoft Services University

Microsoft Associate College Hires
Excellent communication skills
Enterprise technologies

Work History

Technical Account Manager02/2014 to Current
Microsoft – 2055 Microsoft Way, Charlotte, NC, USA

Impacts CTM East as Cloud Lead helping ensure TAMs understand where their customers are in their cloud journey, recommend the appropriate services to drive the desired outcomes, and have a plan in place

Serves as a Strategic Advisor by delivering increased customer satisfaction, reduced support costs, and the awareness needed around product improvements

Responsible for customer satisfaction, cloud deployment/consumption, and growth of a $1.35 million portfolio through close alignment with the Microsoft Account team and strategic partnerships throughout customers' organization

Strength and Conditioning Manager01/2012 to 12/2013
University of Georgia – Athens, GA

Devised and implemented an equipment management system which enabled effective reporting of malfunctioning equipment, as well as quickened referencing of past and current equipment issues

Supervise a staff of nearly 100 members, ensuring efficient work and satisfied customers

Sales and Distribution Services Intern06/2013 to 07/2013
Flowers Foods – Thomasville, GA

Built and configured handheld devices and operated them simulating daily use to test for bugs

Configured access points for 33 distribution centers across the Northeast

Traveled to Maine to build and configure 400 handheld devices in one week despite several hurdles

Returned to Maine to deliver 33 access points across the Northeast ahead of schedule, saving the company 3 days and over $3,000

Assisted employees in resolving heat tickets that were elevated to their team

User Services Intern05/2013 to 06/2013
Flowers Foods – Thomasville, GA

Effectively used GhostCast to image computers and communicated with the end user to properly configure the computer to fulfill their needs

Ensured employees in 44 bakeries nationwide have appropriate and up to date technology and configuration

Efficiently organized and updated warranty information and PO's for company's hardware nationwide

Education

BBA: Management Information Systems2013University of Georgia- Athens, GA

Accomplishments

One Services Peak Performer Award

The One Services Awards are designed to acknowledge individuals and teams who exemplify our cultural attributes of learning, innovation, and risk taking. These are people who make extraordinary contributions to the Services business, translating our Services goals into real world successes

Circle of Excellence - FY16 Top Sub Award

Through our achievements, dedication and passion the US Subsidiary has been chosen to receive the Microsoft Circle of Excellence Top Sub Award!

Azure Consumption Award (Twice)

The top team from each district defined by great teamwork in driving real cloud-first, mobile-first benefits with Microsoft Azure.

Additional Activities

Toastmasters International

Competent Communication, Competent Leader, Advanced Leader Bronze
Previously served as Sergeant at Arms, currently serving as Treasurer

Volunteering Opportunities

Gift of Adoption
NC Harvest Food Bank

Resume Overview

Companies Worked For:

Microsoft
University of Georgia
Flowers Foods

School Attended

University of Georgia

Job Titles Held:

Technical Account Manager
Strength and Conditioning Manager
Sales and Distribution Services Intern
User Services Intern

Degrees

BBA : Management Information Systems 2013

Technical Account Manager Resume Example

Resume Score: 80%

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