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Technical Account Manager Resume Example

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TECHNICAL ACCOUNT MANAGER
Professional Summary

Searching for an opportunity to use my years of experience and training as a Quality Engineer to help growing company meet their goals.

Skills
  • Automation, Policies
  • B2B, Problem solving
  • Basic, Problem resolution
  • Business development, Problem-solving
  • Hardware, Product Management
  • Client, Project management
  • The basic of Python
  • Multi Tasking
  • Designing, QA
  • Product development
  • Risk management
  • Senior Management,
  • The basic automation scripting
  • Software testing
  • Information Security
  • RF Spectrum analyzer
  • Korean
  • Strong organizational skills
  • JIRA, PLM and HP ALM for test execution and defect management
Work History
Technical Account Manager, 09/2019 to Current
LG Electronics R/D Mobile – Bellevue, WA
  • Aid in product & feature performance analysis, evaluation of new product & SW releases.
  • Educate our customers on the Client's new products and services both individually and in a team environment.
  • Manage the operations of the certification and IOT process and oversee the development of standards and testing.
  • Technical analysis of the technical issues with R&D department and the communication channel between the carrier and R&D department for IOTs.
  • Communicate and collaborate with wireless mobile carriers including Lab support, 3rd party companies and internal departments such as R&D, Standards, Quality, Product Management, Sales, and Marketing.
  • Propose technical roadmap and build strategic plans of technology and product based on solid understanding of market trends, carrier requirements, industry standards, product specification, and company directions Communicate and collaborate with technical partners such as chipset makers, infrastructure vendors, and OS providers in order to resolve technical issues and to build strategic plans Lead and build great relations with internal and external customers.
  • Support to get carrier certification for all mobile products and technical endpoints to a carrier for the field network issues.
  • Create the documents/process for the team to ensure all team's milestones and engineering activities are captured to ensure they are in line with the overall schedule of the projects.
  • Provide technical support by verifying handset functionalities as expected including Radio access Technology, Regulatory and Location Technology, Device, Echo Locate, WEA 3.0, Hardware Technology and UX, etc.
  • Experience in obtaining various industry certifications, e.g.
  • BT SIG.
  • Coordinate system testing activities such as feature validation, test description documentation, parameter optimization, performance analysis, test strategy creation, problem troubleshooting.
Software QA Engineer, 01/2013 to 09/2016
Samsung Research America – Ridgefield Park, NJ
  • Tested software to assess optimal in-project deployment.
  • Resolved technical issues and forecasted troubleshooting complications during software trials.
  • Identify test requirements from specifications & develop QA test plans in Samsung B2C product line, IoT Smarthing and son on.
  • Execute, document, and evaluate test cases/scripts and report test results including Open box experience (OBE) and Sample Testing.
  • Write and/or update test plans and test cases; execute tests for mobile releases(maintained release, OS updated MR and Security MR)
  • Reviewed testing result reported to Executive management about critical issues and new technology features
  • Knowledge and executed simple scripting technologies for automation testing [Python] for Samsung Smart IoT software testing.
  • Managed team to perform to test for certification in field issue in major carrier.
  • Project-managed multiple software patch and updates for Product launches such Samsung Smart IoT device
  • Understand of and hands on experience testing tools such as Samsung automation PLM system (bug data tracking system)
  • Worked with the team to define and develop Samsung Smart Things [IoT service] offerings and enablement strategy for a broad set of professional services teams and partners
  • Coordinated testing team with mobile device user trial issues reproducing testing in Android
  • Developed Assurance Qaulity's project roadmaps and conducted project management for strategic and operational projects assigned.
  • Experienced 3+ years of Product Management experience, with a focus on scalable platform solutions, B2B software, display unit, mobile, IoT Home automation device in various OS.
  • Analyzed data, prepared reports and presented results that synthesize survey data & listening data to help ensure the voice of the customer is infused into all products, applications, and web services.
  • Coordinated and communicated to service technicians in urgent customer issues or server issues between HQ and Service Provider's complaint.
  • Managed testing processing in early pre-production and after-production in TV platforms during the developing period.
  • Responded and coordinated for writing and executing test plans for Samsung's review websites and our mobile app in customer satisfaction review.
  • Worked closely with product development teams (S/W team, H/W team, and Market team) to identify, prioritize, and ensure key issues are fixed for a release
  • Coordinated with internal and external customers in addressing issues related to released software or firmware
  • Technical reviewing documentation to enhance the customer experience when using Samsung's products
  • Coordinated 3 testing teams to support user issues or field known issues, concerns, and feedbacks UX team, H/W team, S/W team and Sales Market team for risk management.
  • Coordinated and supported the testing team about the Open Box testing in the first launched production with the marketing team
  • Coordinated the testing team in the product lifecycle through feature, defect submission, and evaluating proposed changes in hotfixes, maintenance, and new releases
Mobile Tester, 06/2011 to 01/2013
JnD – Bridgewater, NJ
  • Experienced in functional test execution, identifying, investigating, reporting software errors by carrier requirements for getting Verizon certification approval.
  • Expertise in Problem solving & defect Tracking Reports using defect tracking Tools.
  • Extensive experience in designing and executing test cases for GUI testing, Functionality, Regression and Integration Testing.
  • Automation testing: Test with RF tools (QPST, QXDM) by Qualcomm.
  • Java scripting with web browser's launching and accessing time in web browser app testing as Carrier's certification testing requirement.
  • Performed laboratory tests and evaluates new wireless technology and accessories[BT headphone and Car's headphone], including the verification of product features by simulation of a variety of all pre-loaded applications, social apps(Facebook, twitter, and MySpace).
  • Wide experience in creating mobile test plans, conducting mobile usability tests: Tested - Mobile Testing Case: SMS, EMS, MMS, Call Handling (Audio), E-Mail, Browser, Call, Mute, Battery Consumption, Qualcomm Automated Tools (QXDM, QPST), Settings, Security, Supplementary Services, Performance Testing (FOTA), Bluetooth and Multimedia Applications (Camera, Video Camera), Smart Phone Network element interaction in voice (1x) and Data (4G/3G), Performance Testing, Mobile TV, Driving Testing with Travel and Verizon's Test Plan Requirement.
Transportation Management Coordinator, 06/2000 to 06/2007
U.S Army – Fort Bragg, NC
  • Defense Language Proficiency Test Korean DLPT IV Reading Form B.
  • Inspects the Logistics Dept.
  • Container Management program and reports results to Senior Management.
  • Trouble shoots problem areas in logistics and coordinates problem resolution and recommends solutions to customer.
  • Demonstrates strong organizational skills in addition to effective problem-solving ability.
  • Develops logistical plans, policies, and procedures necessary to provide support in the logistic areas of supply, Logistics, transportation, maintenance, and services.
Education
B.S: Computer Science, 12/2007
University of North Carolina At Pembroke - Pembroke, NC
  • Minored in Mathematics
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Resume Overview

Companies Worked For:

  • LG Electronics R/D Mobile
  • Samsung Research America
  • JnD
  • U.S Army

School Attended

  • University of North Carolina At Pembroke

Job Titles Held:

  • Technical Account Manager
  • Software QA Engineer
  • Mobile Tester
  • Transportation Management Coordinator

Degrees

  • B.S : Computer Science , 12/2007

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