LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • CV Formats
    • CV Templates
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Salary Calculator
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Technical Account Manager
Please provide a type of job or location to search!
SEARCH

Technical Account Manager Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
TECHNICAL ACCOUNT MANAGER
Professional Summary

I am an energetic, capable collaborator with a positive attitude. I have a background in team athletics and the collective pursuit of common goals. I am eager to embark on the next challenges in the professional world using the critical thinking and creative problem solving skills I have fostered over the past several years, both at school and at work.

Skills
  • Escalation Management
  • AWS Cloud Practitioner
  • AWS Technical Essentials
  • Cloud Computing
  • Microsoft Office
  • Curriculum Building
  • Salesforce (SFDC)
  • Needs Analysis
  • Relationship Development
  • Technical Support
  • CompTIA A+
  • Customer Service
  • Time Management
  • CPR/AED Certified
  • Technical Consulting
  • Consultative Sales Techniques
Education
Bachelor of Arts: Architecture and Design2016North Carolina State University- North Carolina
Architecture and DesignEast Carolina University- Greenville, NCEnrolled 2013-2014
Interior DesignClemson University- Clemson, SCEnrolled 2012-2013
Work History
Account Executive10/2020 to Current
Global Knowledge – Cary, NC
  • Increased sales by 30% with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Strengthened customer relationships with proactive and collaborative approach to managing needs.
  • Drove new business development through qualifying leads, building relationships and executing strategic sales.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Marketed and sold solutions and services to stakeholders across multiple levels of organization.
  • Upsold special packages while preparing quotes for potential clients, consistently maintaining accuracy.
  • Presented key decision-makers with new and updated account strategies.
  • Prepared forecasts and mapped resources to most valuable opportunities.
  • Liaised between clients and support team to resolve issues quickly and effectively.
Technical Account Manager03/2018 to Current
Global Knowledge – Cary, NC
  • Knowledge of Cisco, Microsoft, AWS, VMware, Apple, Avaya, Citrix, Google Cloud, IBM, Nutanix, Red Hat, Palo Alto,SAS training platforms
  • Knowledge of Cybersecurity, Cloud Computing, Data Center, Virtualization, DevOps, Project Management (ITIL, Agile, Scrum, PMI) certification paths
  • High level understanding of Cloud Computing
  • IAAS, PAAS, SAAS
  • Knowledge of RHEL 8 training content
  • Understanding of OpenStack cloud content
  • Familiar with OpenShift and Kubernetes containers
  • Understanding of CCNA CCNP CCIE certifications and requirements
  • Knowledge of Cisco ISE and SISAS CCNP certification courses
  • IT consulation
  • Prioritize and manage time between each part of business cycle
  • Create balance with building pipeline, closing pipeline, prospecting new and growing old accounts
  • Meet daily metrics of 60/15/5/3
  • Met territory goal of 1.2mil annually
  • Use of Aslan methodology
  • Attended and participated in department staff meetings, brainstorming ideas to alleviate process issues
  • Consult users for Hardware development and software programming courses
  • Researched and resolved collections disputes to maintain customer relationships
  • Upsold technical and softskills training orders to boost customer purchases
  • Assisted customers with questions and resolution of issues to maintain high satisfaction ratings
  • Delivered informative consultations to engage students and teach concepts in IT soft skills training
  • Expand existing accounts through effective prospecting to further business
  • Create long lasting relationships with current decision makes and obtain larger decision makers trust
  • Grow territory over course of FY (increased by 50% from last FY)
  • Participated in incentive programs and contests designed to support achievement of production goals
  • Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts
  • Provided extensive support in sales, technical and business areas to key accounts
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
Camp Director, Recreational Leader, Site Supervisor04/2015 to Current
City of Raleigh – Raleigh, NC
  • Carries out job duties in a safe manner in accordance with all Town, department and regulatory policies; follows safety procedures
  • Identifies unsafe situations and work hazards, corrects them if possible and reports them to their supervisor
  • Monitor campers who have special medical needs
  • Enforce camp rules; document incidents if needed
  • Serve snack/meals to participants
  • Maintain clean work and play areas
  • Set-up and break-down equipment; report equipment problems to supervisor
  • Administer first aid and properly document each incident
  • Actively lead participants in recreation and leisure activities
  • Performed clerical duties, including registering participants and answering specific event inquiries
  • Developed and implemented safety training programs for staff and volunteers
  • Trained staff members on conducting events and following safety procedures
  • Provided clear instruction to activity and program participants to ensure fun and safety
  • Kept athletic and games equipment and facilities organized and maintained
  • Developed work schedules for all team members to maximize shift coverage
  • Scheduled events in recreation facilities and monitored condition of facilities
Data Collection Specialist09/2016 to 03/2018
RTI International – Raleigh, North Carolina (NC)


  • Find and establish relationship with person of contact
  • Gain corporation from person of contact and conduct data collection interview
  • Accurately collect data and enter into collection database
  • Maintain constant flow of communication with supervisors and team leads
  • Ability to accomplish project related goals established by supervisors
Advanced Sales Representative05/2013 to 06/2015
Vector Marketing – Raleigh, NC

Arranged appointment based demonstrations with possible clientele.

  • Conducted live, over the phone and online presentations
  • Contact possible clientele via phone or email and arrange product demonstration
  • Train new sales representatives on products, sales techniques, demonstration of productions, customer service and time management
  • Follow up on previous customers, service or replace products
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Global Knowledge
  • City of Raleigh
  • RTI International
  • Vector Marketing

School Attended

  • North Carolina State University
  • East Carolina University
  • Clemson University

Job Titles Held:

  • Account Executive
  • Technical Account Manager
  • Camp Director, Recreational Leader, Site Supervisor
  • Data Collection Specialist
  • Advanced Sales Representative

Degrees

  • Bachelor of Arts : Architecture and Design 2016
    Architecture and Design
    Interior Design

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Technical-Account-Manager-resume-sample

Technical Account Manager

SUN MICROSYSTEMS

Madison, Alabama

Technical-Account-Manager-resume-sample

Technical Account Manager

Global Knowledge

Raleigh, North Carolina

Technical-Account-Manager-resume-sample

Technical Account Manager

Microsoft Caribbean

Guaynabo, Puerto Rico

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.