Technical Account Manager Resume Example
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TECHNICAL ACCOUNT MANAGER
Professional Summary
I am an energetic, capable collaborator with a positive attitude. I have a background in team athletics and the collective pursuit of common goals. I am eager to embark on the next challenges in the professional world using the critical thinking and creative problem solving skills I have fostered over the past several years, both at school and at work.
Skills
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Education
Bachelor of Arts: Architecture and Design2016North Carolina State University-
City
Architecture and DesignEast Carolina University-
CityEnrolled 2013-2014
Interior DesignClemson University-
CityEnrolled 2012-2013
Work History
Technical Account Manager01/2021
to Current
Foundation Capital – Richardson , TX
Foundation Capital – Richardson , TX
- Conducted presentations to large groups at product trainings.
- Engaged in tool and process improvements to streamline customer success activities and services.
- Developed and executed solutions to customer needs and drivers through hands-on engagement.
- Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
- Provided technical troubleshooting and problem solving for clients with system issues.
- Managed technical integration, customer support and program management.
- Delivered in-depth SaaS training, imparting knowledge of best practices for protecting data and minimizing errors.
- Investigated and addressed system issues to enhance usability and improve functionality.
- Consulted with IT specialists to establish new business partnerships through exploratory and informative meetings focused on value and benefits of cloud based solutions.
Account Executive10/2020
to 12/2020
Contegix – Harrisburg , PA
Contegix – Harrisburg , PA
- Increased sales by 30% with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Drove new business development through qualifying leads, building relationships and executing strategic sales.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Marketed and sold solutions and services to stakeholders across multiple levels of organization.
- Upsold special packages while preparing quotes for potential clients, consistently maintaining accuracy.
- Presented key decision-makers with new and updated account strategies.
- Prepared forecasts and mapped resources to most valuable opportunities.
- Liaised between clients and support team to resolve issues quickly and effectively.
Technical Account Manager03/2018
to 10/2020
Foundation Capital – Toronto , CA
Foundation Capital – Toronto , CA
- Knowledge of Cisco, Microsoft, AWS, VMware, Apple, Avaya, Citrix, Google Cloud, IBM, Nutanix, Red Hat, Palo Alto,SAS training platforms
- Knowledge of Cybersecurity, Cloud Computing, Data Center, Virtualization, DevOps, Project Management (ITIL, Agile, Scrum, PMI) certification paths
- High level understanding of Cloud Computing
- IAAS, PAAS, SAAS
- Knowledge of RHEL 8 training content
- Understanding of OpenStack cloud content
- Familiar with OpenShift and Kubernetes containers
- Understanding of CCNA CCNP CCIE certifications and requirements
- Knowledge of Cisco ISE and SISAS CCNP certification courses
- IT consulation
- Prioritize and manage time between each part of business cycle
- Create balance with building pipeline, closing pipeline, prospecting new and growing old accounts
- Meet daily metrics of 60/15/5/3
- Met territory goal of 1.2mil annually
- Use of Aslan methodology
- Attended and participated in department staff meetings, brainstorming ideas to alleviate process issues
- Consult users for Hardware development and software programming courses
- Researched and resolved collections disputes to maintain customer relationships
- Upsold technical and softskills training orders to boost customer purchases
- Assisted customers with questions and resolution of issues to maintain high satisfaction ratings
- Delivered informative consultations to engage students and teach concepts in IT soft skills training
- Expand existing accounts through effective prospecting to further business
- Create long lasting relationships with current decision makes and obtain larger decision makers trust
- Grow territory over course of FY (increased by 50% from last FY)
- Participated in incentive programs and contests designed to support achievement of production goals
- Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts
- Provided extensive support in sales, technical and business areas to key accounts
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
Camp Director, Recreational Leader, Site Supervisor04/2015
to 10/2021
Cognizant Technology Solutions – Palm Harbor , FL
Cognizant Technology Solutions – Palm Harbor , FL
- Carries out job duties in a safe manner in accordance with all Town, department and regulatory policies; follows safety procedures
- Identifies unsafe situations and work hazards, corrects them if possible and reports them to their supervisor
- Monitor campers who have specialmedical needs
- Enforce camp rules; document incidents if needed
- Serve snack/meals to participants
- Maintain clean work and play areas
- Set-up and break-down equipment; report equipment problems to supervisor
- Administer first aid and properly document each incident
- Actively lead participants in recreation and leisure activities
- Performed clerical duties, including registering participants and answering specific event inquiries
- Developed and implemented safety training programs for staff and volunteers
- Trained staff members on conducting events and following safety procedures
- Provided clear instruction to activity and program participants to ensure fun and safety
- Kept athletic and games equipment and facilities organized and maintained
- Developed work schedules for all team members to maximize shift coverage
- Scheduled events in recreation facilities and monitored condition of facilities
Data Collection Specialist09/2016
to 03/2018
RTI International – City , STATE
RTI International – City , STATE
- Find and establish relationship with person of contact
- Gain corporation from person of contact and conduct data collection interview
- Accurately collect data and enter into collection database
- Maintain constant flow of communication with supervisors and team leads
- Ability to accomplish project related goals established by supervisors
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Resume Overview
School Attended
- North Carolina State University
- East Carolina University
- Clemson University
Job Titles Held:
- Technical Account Manager
- Account Executive
- Camp Director, Recreational Leader, Site Supervisor
- Data Collection Specialist
Degrees
- Bachelor of Arts : Architecture and Design 2016
Architecture and Design
Interior Design
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