Technical Account Manager Resume Example

• Knowledge of Cisco, Microsoft, AWS, VMware, Apple, Avaya, Citrix, Google Cloud, IBM, Nutanix, Red Hat, Palo Alto,SAS training platforms
• Knowledge of Cybersecurity, Cloud Computing, Data Center, Virtualization, DevOps, Project Management (ITIL, Agile, Scrum, PMI) certification paths
• High level understanding of Cloud Computing
• IAAS, PAAS, SAAS
• Knowledge of RHEL 8 training content
• Understanding of OpenStack cloud content
• Familiar with OpenShift and Kubernetes containers
• Understanding of CCNA CCNP CCIE certifications and requirements
• Knowledge of Cisco ISE and SISAS CCNP certification courses
• IT consulation
• Prioritize and manage time between each part of business cycle
• Create balance with building pipeline, closing pipeline, prospecting new and growing old accounts
• Meet daily metrics of 60/15/5/3
• Met territory goal of 1.2mil annually
• Use of Aslan methodology
• Attended and participated in department staff meetings, brainstorming ideas to alleviate process issues
• Consult users for Hardware development and software programming courses
• Researched and resolved collections disputes to maintain customer relationships
• Upsold technical and softskills training orders to boost customer purchases
• Assisted customers with questions and resolution of issues to maintain high satisfaction ratings
• Delivered informative consultations to engage students and teach concepts in IT soft skills training
• Expand existing accounts through effective prospecting to further business
• Create long lasting relationships with current decision makes and obtain larger decision makers trust
• Grow territory over course of FY (increased by 50% from last FY)
• Participated in incentive programs and contests designed to support achievement of production goals
• Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts
• Provided extensive support in sales, technical and business areas to key accounts
• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities

• Carries out job duties in a safe manner in accordance with all Town, department and regulatory policies; follows safety procedures
• Identifies unsafe situations and work hazards, corrects them if possible and reports them to their supervisor
• Monitor campers who have special medical needs
• Enforce camp rules; document incidents if needed
• Serve snack/meals to participants
• Maintain clean work and play areas
• Set-up and break-down equipment; report equipment problems to supervisor
• Administer first aid and properly document each incident
• Actively lead participants in recreation and leisure activities
• Performed clerical duties, including registering participants and answering specific event inquiries
• Developed and implemented safety training programs for staff and volunteers
• Trained staff members on conducting events and following safety procedures
• Provided clear instruction to activity and program participants to ensure fun and safety
• Kept athletic and games equipment and facilities organized and maintained
• Developed work schedules for all team members to maximize shift coverage
• Scheduled events in recreation facilities and monitored condition of facilities

• Find and establish relationship with person of contact
• Gain corporation from person of contact and conduct data collection interview
• Accurately collect data and enter into collection database
• Maintain constant flow of communication with supervisors and team leads
• Ability to accomplish project related goals established by supervisors

Arranged appointment based demonstrations with possible clientele.

• Conducted live, over the phone and online presentations
• Contact possible clientele via phone or email and arrange product demonstration
• Train new sales representatives on products, sales techniques, demonstration of productions, customer service and time management
• Follow up on previous customers, service or replace products