Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Multi-faceted, efficient, and reliable administrative professional with 2+ years of experience supporting corporate leadership to improve internal operations. Proficient in standard desktop software. Diversified skill sets covering administrative support, client relations and training, account management and project management. Excellent inter-personal, organizational, phone, and digital communication skills.

  • Technical support background for VendEngine, Inc.
  • Troubleshooting
  • Issue resolution
  • User training
  • Service desk support
  • Customer support needs and assessment
  • System implementation
  • Promotional support
  • Retail sales/customer service
  • Microsoft Office and Excel expertise
  • Project management
  • Conflict mediation
  • Customer relations and relationship management
  • In-store support
  • Account Management
  • Contract negotiation and support
  • Interpersonal skills
  • Product presentation and demonstration
  • Cash drawer balancing software
  • Credit and cash transactions
Tech Support Project Management , 01/2020 - 11/2020
VendEngine, Inc. City, STATE,
  • Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Collaborated with the support team to assist client stakeholders with emergency technical issues and develop effective solutions.
  • Generated reports and updated files and documentation.
  • Assigned hardware and software tickets to a specific support staff member to assist and resolve the issue as quickly as possible.
  • Escalated hardware and software tickets when necessary to ensure internal accountability.
  • Responsible for maintaining exceptional client experience.
  • Ensure timely and successful delivery of VendEngine solutions by monitoring all hardware and software support tickets.
  • Monitor and analyze customer's usage of our product and hardware to ensure support needs were met.
Account Executive, Customer Service , 03/2019 - 11/2020
VendEngine, Inc. City, STATE,
  • Performed in a contact-oriented role with external clients and partners to initiate and complete client solutions.
  • Became familiar with the software to efficiently troubleshoot issues, manage trust accounts, warehouses for inventory purchases and customer order details, and update accounts for various services.
  • Developed relationships with external clients and provided individualized customer service to maintain longevity of accounts on a day-to-day basis.
  • Performed on-site and remote trainings/demonstrations of the software to ensure that new, current, and potential clients knew how to efficiently utilize the product.
  • Assisted customers and clients via phone and email.
  • Assisted with marketing team to create notes of the system for a users manual.
  • Assisted partners and the sales team with bids for potential new clients by providing demonstrations of the software and its various features.
  • Assists in set-up and troubleshooting facility, inmate, and user account services and issues.
  • Ensure timely and successful delivery of VendEngine solutions based on client needs and internal timelines.
  • Identify new business opportunities among existing customers, and assist the sales team in negotiating new revenue opportunities.
  • Monitor and analyze customer's usage of our product.
  • Working in conjunction with the sales team to onboard and integrate new clients and developing existing client relationships.
  • Liaise between the customer and internal teams
  • Update job knowledge by participating in educational opportunities, reading professional publications, participating in trade shows and user conferences.
  • Assisted with the hiring process by conducting a round of interviews for potential employees.
Education and Training
Bachelor of Science: Pre-Physical Therapy, Expected in
Pensacola Christian College - Pensacola, FL

I attended Pensacola Christian College from August 2015 to May 2018 before transferring to Liberty University to pursue my Bachelor of Science in Psychology.

Bachelor of Science: Psychology, Expected in
Liberty University - Lynchburg, VA

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School Attended

  • Pensacola Christian College
  • Liberty University

Job Titles Held:

  • Tech Support Project Management
  • Account Executive, Customer Service


  • Bachelor of Science
  • Bachelor of Science

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