Team Leader Wait Staff Member Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Cordial and hospitable with experience creating welcoming atmosphere and giving great service to customers and restaurant guests. Guides guests through menus while demonstrating thorough knowledge of food and ingredients to take accurate orders. Partners with team members to serve food and beverages that meet or exceed guests' expectations.

Cheerful team leader,offering years of experience in fast-paced diner and short-order restaurant settings. Skillfully promoted customer comfort and enhanced experiences by answering questions and responding to concerns. Efficiently maintained service standards and followed safe service regulations. Always ready to help team members by taking on additional tasks.

  • Team Oversight/ building positive attitudes with high standards for customer service.
  • Scheduling for staff work shifts
  • Staff Management for new employees
  • Deep Cleaning of customer traffic areas
  • Customer Complaint Resolution
  • Troubleshooting Technical Issues
  • Product Knowledge/ receipts and cash inventory
  • Daily Workflow Improvement
  • Performance improvement
  • Account management/Record keeping
  • Technical Support
  • Cash Handling
  • Safety processes and procedures
  • Knowledgeable in computers, software /word, excel spreadsheet.
Work History
Team Leader/Wait Staff Member, 02/2012 to 03/2020
Charah Solutions, Inc.Newark, AR,
  • Maximized efficiency by removing safety hazards and debris from work areas.
  • Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
  • Positioned as go-to person for up to 20 staff members, troubleshooting complex administrative and training issues promptly.
  • Identified stock imperfections, noted production concerns based on work shift
  • Led team of 6 to 10 members while providing exceptional customer service.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Cross-trained and provided back up for customer service managers.
  • Molded team and embraced change to adapt within dynamic market.
General Construction Laborer, 01/2009 to 06/2012
Brightview Landscapes, LlcGardena, CA,
  • Kept sites clean and organized to decrease accidents and increase overall productivity.
  • Mixed and poured over 100 yards of concrete, efficiently refilling mixers and finishing set concrete.
  • Used hand signals to coordinate movement of moving materials around job sites, maintaining both employee and personal safety continuously.
  • Followed written design instructions to construct various types of structures including concrete, masonry, wood-framed and steel-framed.
  • Measured dimensions of finished workpieces for conformance to specifications, using precision measuring instruments, templates and fixtures.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Assisted crew members with complex tasks requiring close teamwork and coordination to meet quality specifications.
  • Worked with public to maintain control of traffic in and around job sites, directing cars safely around and through active construction areas.
  • Participated in safety seminars involving enclosed space safety, lock-out/tag out and hazardous material handling.
  • Regularly maintained construction equipment including job site cement mixers, jackhammers and air compressors.
  • Performed general housekeeping and cleaning tasks, including, sweeping, pulling weeds, painting and power washing.
  • Prepared job sites by leveling, softening and marking ground with marking paint and hand tools and small equipment.
Landscape Construction Laborer, 02/2008 to 08/2008
Johns LandscapingCity, STATE,
  • Diagnosed problems with equipment and performed regular maintenance to keep equipment functional.
  • Trimmed greenery, shrubs and hedges to maintain uniform appearance.
  • Provided upkeep to residential work sites, including hedge and shrub trimming.
  • Followed planned landscaping designs to determine locations for sod, sown grass, flowers and foliage.
  • Performed multiple landscaping tasks, including planting, watering, mulching and edging.
  • Maintained grounds including trimming, weeding and general clean-up.
  • Used shears, pruners and chainsaws to prune and trim hedges and shrubs.
High School Diploma: , Expected in 06/2009
Shorecrest High School - Shoreline, WA,
Associate of Arts: Visual And Performing Arts, Expected in 07/2011
Shoreline Community College - Seattle, WA
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of staff members.

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Resume Strength

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  • Personalization
  • Strong Summary
  • Target Job
  • Typos
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Resume Overview

School Attended
  • Shorecrest High School
  • Shoreline Community College
Job Titles Held:
  • Team Leader/Wait Staff Member
  • General Construction Laborer
  • Landscape Construction Laborer
  • High School Diploma
  • Associate of Arts

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