LiveCareer-Resume

team leader supervisor resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Accomplished Shift Manager - Team Lead - Supervisor with 8+ years managing and guiding staff. Reliable when leading training and overseeing daily activities. Increased employee retention through team building, problem solving and positive atmosphere.

Skills
  • Attendance tracking
  • Disciplinary action
  • [Product or Service] expertise
  • Employee training
  • Procedure enforcement
  • Employee supervision
  • Customer communication
  • Operations improvements
  • Performance evaluation
  • Goal-oriented
  • Processes and procedures
  • Staff retention
  • Incidents management
  • Financial and cash flow analyses
  • Systems implementation
  • Cost reduction and containment
  • Performance reporting
  • Multidisciplinary collaboration
  • Workforce training
  • Productivity improvement specialist
Experience
Team Leader Supervisor, 02/2017 to Current
Menzies AviationWindsor Locks, Town Of,
  • Trained employees on daily tasks and coached to improve performance.
  • Enforced procedures and policies for safety and quality services.
  • Conducted employee performance evaluations to offer feedback.
  • Addressed operational issues and determined changes to drive improvements.
  • Led and managed employees in partnership with other company leaders.
  • Tracked staff attendance compared to scheduled shift hours.
  • Communicated with customers to assist and promote outstanding experiences.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Collaborated with human resources and leadership team regarding employee disciplinary action
  • Recruited and hired top-level talent for various job positions.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Provided ongoing training to address staff needs.
  • Complied with company policies, objectives and communication goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Coached and mentored 100 staff members through constructive feedback to develop long-term career goals.
  • Conducted employee evaluations and reviews.
Dispatcher, 01/2014 to 07/2017
Jordan's FurnitureNatick, MA,
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Tracked all changes in computer system to keep records current and accurate.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Managed daily delivery and work schedules to maximize coverage.
  • Coordinated order processing, pick sheet running and invoice printing, as well as shift shipping logs and paperwork submissions.
  • Reported delays, accidents or other traffic and transportation situations.
  • Oversaw investigation and resolution of customer and vendor issues.
  • Managed shipment billing, receipts, packing slips, drivers' load manifest sheets and logbooks.
  • Directed and monitored cargo loading and unloading, verifying good condition and proper storage destination.
  • Coordinated and tracked extensive paperwork and electronic data related to logistics and material movement in present, past and future.
Call Center Representative, 08/2007 to 07/2013
ChoicelunchNorth Hollywood, CA,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Assessed customer account information to determine current issues and potential solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Trained new employees on processes to promote productivity team-wide.
  • Managed high-volume of inbound and outbound customer calls.
Shift Manager, 09/2000 to 05/2007
Burger KingCity, STATE,
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Documented receipts, employee hours and inventory movements.
  • Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
  • Coordinated shift-based inventory receiving, auditing and restocking.
  • Generated reports to assess performance and adjusted workflows to realign with targets.
  • Directed employees through daily routines.
  • Handled any customer complaints, questions and inquiries.
  • Managed cash positions and made bank deposits.
  • Counted out cash drawers at end of each shift and logged profits into computer system.
  • Managed inventory and ordered new products when inventory was running low.
  • Managed scheduling for 10+ employees.
  • Trained new employees on company policies, procedures, techniques and customer service standards.
  • Answered customer inquiries in regard to nutritional information and menu offerings.
  • Cross-trained in every store role to maximize operational knowledge.
Education and Training
High School Diploma: , Expected in 06/2000
Mccluer South-Berkeley High School - Ferguson, MO
GPA:

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Resume Overview

School Attended

  • Mccluer South-Berkeley High School

Job Titles Held:

  • Team Leader Supervisor
  • Dispatcher
  • Call Center Representative
  • Shift Manager

Degrees

  • High School Diploma

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