Team Leader Supervisor And M A resume example with 7+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results, and exceeding expectations. Dedicated customer relations professional skilled in lead generation, account management environments. Dynamic and motivated in building professional relationships, demonstrating exceptional communication, and organizational skills with over 7 years of experience working in different industries. Trained in project and time management with extensive knowledge of problem solving and proven multitasking abilities. Bringing top-notch sales, operational and leadership expertise along with strong computer skills and regulatory understanding. Centered on building long lasting customer satisfaction with high-quality support.
Skills
Organization and Time management.
Strong communication.
Courteous demeanor.
Energetic work attitude.
Microsoft PowerPoint, Word, Excel, outlook expert.
Telephone and e-mail etiquette.
Multi-Task management.
Coachable and Adaptable.
Attention to details.
Risk mitigation.
Haitian Creole and French Fluency.
Relationship development expertise.
Project Management.
Cultural awareness.
Customer Complaint Resolution.
Performance improvement.
Daily Workflow Improvement.
Mentorship and coaching.
Work History
01/2021 to CurrentTeam Leader Supervisor and M.AS&T Bank | Clarion, PA,
Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
Maintained confidentiality of patient data and condition at all times to safeguard health information.
Encouraged patients to schedule recommended tests and procedures.
Took copayments and compiled daily financial records.
Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Completed intake assessment forms and filed clients' charts.
Interacted kindly with insurance providers via phone, email and written correspondence to obtain necessary documents to complete registration.
Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Maintained understanding of overall business goals, tailoring new hires.
Conducted interview, assist with evaluation of potential staff members.
Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
04/2019 to 01/2021Personal BankerXylem Inc. | Rye Brook, NY,
Processed customer requests for financial services daily.
Properly authenticate customer to mitigate risks and loss prevention.
Staying informed in order to form superior customer experience and staying in compliance.
Quickly capture customer's complaints and provides solution or escalate issues to proper department.
Implementing integrity, honesty in correlation with policies and procedures.
Prepare for audits and secret shoppers.
Utilize Outlook and other time management tools to follow-up and create appointment for client and other team members.
Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
Established rapport with clients to increase satisfaction and loyalty.
Provide personal financial counseling, assist with lending services, and build relationships with existing customers to sustain high satisfaction ratings and retention.
Prepare credit and financial information to streamline loans processing.
Facilitated implementation of new and/or revised policies and procedures throughout branch and department.
Educate customer on mobile engagement and newly products.
Developed strong rapport with branch managers and provided administrative support at local branches during staffing shortages.
Processed customer transactions using computerized methods, accurately recorded financial transactions, and generated receipts.
Leverage workforce planning tool to optimize staffing in branches to ensure effective lobby and line management to provide exceptional client service.
Professional development - using organization library and resources for self development.
Make partner introduction with other line of business to enhance company growth and retention of customer business.
Daily courtesy phone calls to follow-up with client to ensure are being provided with exceptional service.
Performs other work-related duties as assigned (cleaning and sanitizing )to ensure customer safety and comfortability.
Ability to effectively communicate with customer in French , English or Haitian Creole on the phone and email.
07/2016 to 12/2018Order Management SpecialistDierbergs | Manchester, MO,
Build sustainable relationships with global clientele.
Attend to customer complaints and provide appropriate solutions.
Handle product recalls and persuade customer to reconsider cancellation.
Ability to effectively communicate with customer in French , English or Haitian Creole on the phone and email.
Strong daily phone and email communication.
Familiarity with CRM systems and practices, like Shopify Stripe and Salesforce .
Implemented customer service project to decrease customer dissatisfactions.
Assign tasks, coach and train agents with improved skills to contribute towards project success.
Responsible for assisting with development and implementation of new customer authentication system.
Perform daily observation and authenticate all online orders from global stores.
Daily communication with shipping courier to assist and other company for daily operation.
Social Media Responder for platform as you Youtube, Twitter and Instagram.
Processed and submitted 100+ orders for Filmmaking gadgets daily and expedited delivery to maintain customer satisfaction.
Monitored advancements in social media and technology, working with marketing teams to adopt new platforms and facilitate integration into marketing plans.
09/2013 to 10/2016BaristaStarbucks | City, STATE,
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Developed highly empathetic client relationships and earned reputation for exceptional customer care.
Expressed appreciation and invited customers to return to store.
Assisted customers with store and product complaints.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Educates customers by presenting and explaining menu and attending to questions and concerns.
Maintains safe and healthy work environment by following organization standards and sanitation regulations.
Enhances Starbucks reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Prevented infections and maintained store professionalism by cleaning and sanitizing work areas .
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Engendered customer loyalty by remembering personal preferences and allergy information.
Coach team members on new products and compliances.
Ability to effectively communicate with customer in French , English or Haitian Creole on the phone and email.
Education
Expected in 05/2013High School Diploma | South Dade Senior High School, Homestead, FLGPA:
Expected in Associate of Science | PsychologyMiami Dade College, Homestead, FL, GPA:
Expected in No Degree | Real EstateClimer - School Of Real Estate, Orlando, FL, GPA:
Expected in 12/2021Associate of Arts | PsychologyValencia College, Orlando, FLGPA:
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