Team Leader Supervisor Resume Example
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TEAM LEADER SUPERVISOR
Summary
Proactive Team Leader with work history overseeing accurate and efficient performance of daily tasks. Motivated team leader with experience safely operating equipment and enforcing company policies. Focused with attention to detail, exemplary communication and exceptional mechanical abilities.
Skills
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Experience
Team Leader Supervisor - Unitedhealth Group Inc. (Kingman , AZ)June 2015 - April 2020
- Delegated work assignments and prioritized tasks.
- Coordinated and encouraged professional development among direct reports.
- Solved problems, handled escalated issues and mitigated risks.
- Established quarterly and annual goals as well as operational tactics to achieve targets.
- Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
- Oversaw daily workloads and workflow for smooth operations.
- Initiated training sessions and coached employees to develop effective staff.
- Improved productivity initiatives, coordinating itinerary and scheduling appointments.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Cross-trained in every store role to maximize operational knowledge.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assessed, optimized and elevated operations to target current and expected demands.
- Increased customer base and market share by promoting product through diverse channels.
- Spearheaded training initiatives to improve employee performance and bottom-line business results.
- Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
- Automated office operations, managed client correspondence and tracked records.
- Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
- Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
- Drove profit increases by leveraging market knowledge and natural leadership talents.
- Strengthened product branding initiatives and coordinated effective marketing campaigns.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Team Leader Supervisor - Coffee And Bagel Brands (Pleasanton , CA)December 2011 - January 2015
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
- Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
- Created training manual for all employees to use as reference guide.
- Assisted in refining procedures, defining best practices and correcting reported audit issues.
- Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
- Liaised with project managers to evaluate project scope and define milestones and deadlines.
- Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability.
- Liaised with buyers and sellers to coordinate statements, payment schedules and cost analyses.
- Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
- Managed daily operations, including supervising multiple team members across 1 location.
- Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Kept areas clean, neat and inspection-ready at all times to comply wiith product guidelines.
- Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
Customer Service Representative - West Corporation (City , STATE)December 2010 - December 2011
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Educated customers on special pricing opportunities and company offerings.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Documented conversations with customers to track requests, problems and solutions.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Reviewed account and service histories to identify trends and issues.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Delivered service and support to each customer, paving way for future business opportunities.
Shift Leader Manager - Popeyes Louisiana Kitchen (City , STATE)October 2005 - November 2010
- Generated reports to assess performance and make adjustments.
- Positioned skilled staff in key areas throughout shift to optimIze department productivity.
- Managed schedules, accepted time off requests and found coverage for shifts.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Documented receipts, employee hours and inventory movements.
- Estimated potential worker issues to produce detailed resource documentation.
- Oversaw food preparation, production and presentation according to quality standards.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Oversaw hiring, training and development of kitchen employees.
Education and Training
High School DiplomaJune 2007WILSON HIGH SCHOOL, City, State
Associate of Science in Health Information TechnologyJune 2011NATIONAL COLLEGE oF THE ARTS, City
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School Attended
- WILSON HIGH SCHOOL
- NATIONAL COLLEGE oF THE ARTS
Job Titles Held:
- Team Leader Supervisor
- Customer Service Representative
- Shift Leader Manager
Degrees
- High School Diploma
Associate of Science in Health Information Technology
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