Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Strategic Supervisor with expertise prioritizing projects, planing workflow and managing employees to achieve operational goals. Resourceful individual with 25 years of active experience managing efforts within deadline-driven environments. Diplomatic individual with strong leadership and decision making skills. Dedicated Supervisor with [20 years of experience utilizing limited labor and material resources. Proficient and forward-thinking professional, well versed in setting goals in line with company's vision. Possess in-depth experience monitoring production processes and creating strategies to enhance productivity. Quick-thinking Store Manager with 25 years of experience guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Energetic supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Energetic Supervisor with in-depth knowledge of productivity strategies and ability to control expenses to deliver projects within budget. Highly committed professional with track record of reducing operating costs with maximum productivity. Lead Manager and driving force ensuring customer satisfaction. Manage activities during entire customer lifecycle including, acquisition, retention and support. Work directly with cross-functional teams including product, marketing, finance and operations. Contribute to continuous process improvement to meet goals.

  • Priority management
  • Project Management
  • Staff Management
  • Leadership
  • Business planning
  • Budgeting
  • Business Development
Work History
Team Leader Supervisor, 06/2014 to 03/2020
Little ProfessorHomewood, AL,
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Enhanced training programs to strengthen employee knowledge and promote new managers from within.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Revitalized area operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
  • Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Provided supportive link between external customers and internal operations.
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
  • Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
  • Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
  • Conducted scheduled and impromptu evaluations to assess work performance.
  • Delegated tasks to others on grooming team.
  • Audited and documented all processes and procedures for new accounts department.
  • Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations.
  • Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success
  • Introduced team contests and goals to enhance productivity and improve employee morale.
Store Manager, 01/2008 to 08/2014
Hudson GroupCrystal, MN,
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached store managers and other leaders on effective methods of informally training new staff members on product knowledge and customer service.
  • Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
  • Functioned as brand ambassador with store management and sales associates to provide in-depth sales and training as product experience.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Assisted customers by phone regarding store operations, products, promotions and orders.
  • Landed positions of increasing responsibility based on expertise in loss prevention methods and store operations.
  • Answered custome phone calls to provide speedy and accurate information about store operations, products, promotions and orders.
  • Facilitated intra-departmental functions and store operations according to corporate business plan.
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
  • Read and interpreted guidelines, laws and standard practices for each program.
  • Coached team on effective upselling and cross-selling methods.
  • Created monthly employee schedules, ensuring proper staffing for every store shift.
  • Recruited new and reorganized existing staff assignments to improve productivity.
  • Protected store financial interests by monitoring customer behaviors and accurately managing cash drawers.
  • Discussed merchandise needs with shift supervisors.
  • Strategically scheduled team members to maintain optimal staffing levels for expected customer loads.
  • Used Point of Sale register system to complete transactions.
  • Arranged store displays by organizing merchandise attractively to entice customers and boost sales.
  • Set up promotional banners and store displays, safely accessing high places on walls and ceiling beams with ladders.
  • Assisted in design and execution of promotional in-store displays.
  • Ensured that store displays were always stocked with the right amount of merchandise.
Retail Sales Manager, 02/2000 to 11/2008
Family Dollar Stores Inc.City, STATE,
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Conducted ongoing staff development to help employees achieve growth within job roles.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Delivered in-depth information on product features so customers could make educated decisions before purchase.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Tightened security around store to reduce shrink and alleviate theft.
  • Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
  • Managed day-to-day staffing and handled scheduling for all store employees.
  • Exceeded targets by building, directing and motivating high-performing sales team.
High School Diploma: , Expected in 05/1985
C.E. Byrd High School - Shreveport, LA

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  • C.E. Byrd High School

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