team leader project management resume example with 17+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Skills
Business Correspondence
Spreadsheet Development
Critical Thinking
Written Communication
Project Management
Document and File Management
Multitasking and Time Management
Departmental Support
Multi-Line Telephone Systems
Strong Organizational Skills
Work History
Team Leader - Project Management, 11/2014 to 10/2018 Xenith – Phoenix, AZ,
Created templates and manuals providing organization-wide administrative support, and orchestrating training to meet organizational needs
Catalyzed project completion, utilizing Sharepoint, CRM systems, and MS Office while providing status updates to attorneys, directors and COO of company maximizing efficiency
Supervised numerous internal and external events, managing schedules, interviews, new hire training as well as team building, utilized organization skills in order to successfully execute each task
Hired, managed, developed and trained staff, established and monitored goals, and conducted performance reviews.
Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Took on additional job duties during unexpected backlog, resulting in meeting project target date.
Participated in cross-functional team-building activities.
Identified plans and resources required to meet project goals and objectives.
Identified, reviewed and applied policies and procedures.
Greeted customers and visitors in-person and via telephone calls
Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
Answered 200+ incoming calls on high-volume, multi-line phone switchboard daily and pleasantly transferred callers to appropriate personnel
Administrative Support, 11/2010 to 09/2014 Alakaina Family Of Companies – Edgewood, MD,
Served as central point of contact for facilitating working relationships with over 400 tenants, vendors and building management, providing essential information to prospective buyers and realtors, optimizing relations
Managed data, entering high volumes of information into comprehensive database for future reference in order to ensure ease-of-access, thereby streamlining processes
Harnessed leadership skills, overseeing team building exercises facilitating discussions to increase morale and team spirit
Managed project timelines and liaised with building manager to oversee successful implementation of all logistical processes in order to optimize organization for numerous scheduled events
Supported all general office duties; including catered events/meetings, receiving and shipping, front desk coverage, calendar management for condo association’s board of directors, vendor maintenance, and supply ordering.
Administrative Assistant, 01/2009 to 11/2010 Gap Solutions, Inc – Rockford, IL,
Employed relationship management to provide situation-specific customer service to clients, maximizing response time and quality of work in order to satisfy and retain customers
Utilized strong multi-tasking skills to manage various ad hoc projects harnessing time management skills to comply with short project timelines
Answered multi-line phone system, routing over 50 calls daily, delivering messages to staff and greeting visitors.
Executed record filing system to improve document organization and management.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Administrative Assistant, 07/2000 to 01/2008 Gap Solutions, Inc – Rosslyn, VA,
Executed record filing system to improve document organization for over 100 clients and vendors.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Handled client correspondence and tracked records to foster office efficiency.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors daily.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Maintained owner’s calendar, scheduling meetings and ensuring no conflicts occur
Planned and supervised events, creating marketing materials to promote product to target audience and providing administrative support, employed organizational skills to successfully execute each task.
Education
: , Expected in to South Suburban College of Cook County - South Holland, IL GPA:
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