team leader manager resume example with 12+ years of experience
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 15 years of extensive leadership experience in Walmart and Hudson. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities. Persistent Team Lead experienced in supervising, training and motivating 350 team members. Skillful in redesigning processes for efficiency gains, analyzing sales trends and service reports and mentoring and guiding employees in performing assigned duties. Results-oriented professional committed to exceptional, responsive service in all interactions with customers and employees. Well-qualified Team Lead with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
- Staff Management
- Business planning
- Strategic planning
- Creative merchandising
- Planning and Coordination
- Flexible and Adaptable
- Budgeting
- Financial Management
- Sales and marketing
- Business administration
- Business Development
- Google Workspace
Omaha, NE, 08/2021 - Current
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Processed employee claims involving performance issues and harassment.
- Devised hiring and recruitment policies for 350 employee company.
- Motivated employees through special events and incentive programs.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 350 new employees.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Created organizational filing systems for records, correspondence and 350.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Collaborated with cross-functional departments to create, manage and maintain Smart system and WorkDay reporting.
- Coordinated technical training and personal development classes for staff members.
Whitehall, PA, 06/2019 - 08/2021
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Newton, MA, 06/2009 - 05/2019
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored team members to enhance professional development and accountability in workplace.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Reviewed sales and gross profit report to assess company efficiency.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Developed organizational structure to outline and direct rules, roles and responsibilities.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Filed paperwork, sorted and delivered mail and maintained office organization.
- Administered compensation, benefits and performance management systems at direction of supervisor.
- Assisted with on-boarding process of 400 new hires.
- Prepared monthly, weekly and daily logs using Microsoft Office Suite.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Processed employee termination paperwork at direction of supervisory staff.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Coordinated itineraries and scheduled appointments for human resources staff.
- Organized new employee orientation schedules for new hires.
- Posted positions through approved recruitment channels.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Set up orientations and initial training for new employees.
- Reduced workers' compensation claims by instituting corporate safety training program.
- Recruited and screened qualified potential employees.
- Converted employee status from temporary to permanent.
- Helped employees register for benefits programs using online portals.
- Assigned work activities for staff related to employment, compensation, labor relations and employee relations.
- Compiled employee records from individual departments to maintain central files.
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Resume Overview
School Attended
- Castle High School
Job Titles Held:
- Team Leader Manager
- Store Manager
- Assistant Manager
Degrees
- High School Diploma
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