team leader manager auto claim manage team leader manager auto claim manage total loss claims resume example with 19+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

I have over 15 years of estimating experience. I have been working as a Team Manager on a deployment through another IA Firm for the past two years. I have extensive knowledge of claims handling and with Liability determination. I am able to develop Younger, less experienced adjuster and have them reach their full potential. I am always listening and looking for ways to improve the process in order to thing run more stream lined. I am also an experienced Auto Claims Adjuster with a 5-year track record of providing exceptional customer service to auto claims customers. Excellent knowledge of policies and claim settlement procedures. Laid back and relaxed with the ability to handle irate customers with ease and professionalism. I have been I-CAR certified in Body Repair, Structural Repair, Refinish and welding. I have been ASE Auto and light truck certified. I am highly experienced with all parts of the repair process. I have worked in a mechanics and radiator repair shop from the time I was 15 till I opened a body shop. I owned and operated this shop for 13 years. I sold the shop after building the business to 1.5 million in sales in my final year. I have years of experience handling Vehicle owners and shop reps. I know when things are related and when to say no to unrelated repairs. I have been used as an expert witness and I have been used as for fraud detection expert. I am very well qualified for this type of job. I work hard but I still play well with others. I am a team player. I am happy to help others with difficult situations and can help others not take the job personal. Friendly Auto Claims Adjuster experienced in evaluating claims to determine liability, ensuring validity and negotiating settlement value. Talented at completing loss reports, confirming coverage and answering clients' inquiries. Sound knowledge of damage assessment procedures and claims investigations.

  • Fraud detection knowledge
  • Internet-savvy
  • Policy interpretation
  • Claims investigations
  • Vehicle inspections
  • Leadership
  • Conflict resolution
  • Organization
  • Knowledge Of Auto Body Repair
  • Time efficient
  • Respectful
  • Experienced with CCC, Mitchell and Audatex
Team Leader Manager/Auto Claim Manage/Team Leader Manager/ Auto Claim Manage/Total Loss Claims Adjuster, 01/2020 to Current
MetromileBoston, MA,
  • I have over 15 years experience writing estimates and supplements. I am proficient with CCC One, Mitchel and Audatex. I have been I-CAR certified in refinish and ASE certified in estimating and I held a PPG certification. Working as an independent adjuster for several IA firms in the San Antonio area I have been the "GO TO Guy" for high end vehicles, Classic cars, RV's and Commercial Vehicles. I know what is required by different manufactures in order to maintain factory warranties. I know what is required and I know of common fluff items shop will ask for. I have worked very closely with SIU teams and I know how to gather the information need to make successful SUBRO referral. I have been working as a Total Loss Team Manager on a deployment through another IA Firm for the past 2 years. I have trained several classes of adjusters on how to spot fraud and how to gather what is need to refer to SUBRO and SIU. My years of claims handling have also taught me how to handle the most complex of claims. I look forward to speaking to you about this opportunity. Some of my attributes are listed below.
  • Vast Knowledge of the repair process
  • Vast knowledge of the SUBRO and SIU process
  • Over 15 years of Estimating experience on all types of vehicles
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Improved operations by working with team members and customers to find workable solutions.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Kept team on track by assigning and supervising activities and giving constructive feedback.
  • Defined strategies and created plan to achieve ambitious operational objectives.
  • Created new programs resulting in increased productivity and customer satisfaction.
Auto Claims Adjuster, 04/2016 to 01/2020
Baxter Auto AdjustersCity, STATE,

I have been working as an Independent Adjuster for the last 5 years in the San Antonio area. I have been working with several different insurance companies and shops. I have a good reputation in the industry. I am have been able to keep a 2 day cycle time or less with the companies I work with. I rarely am asked to revise any of my estimates. I complete supplements with in 24 hours. I always read and follow the carriers rules and rates.

  • Utilized resources and prior experience in insurance industry to determine if claims should be approved for payment or denied.
  • Evaluated extent of damage and documented findings.
  • Negotiated settlements with customers and lien holders paid out total loss settlements and obtained necessary documents to process titles for branding.
  • Documented vehicle damage and condition by taking meticulous notes and photographs.
  • Resolved repair cost inquiries, consulting with various appraisers for second opinions to resolve disagreements.
  • Determined salvage value for total-loss vehicles.
  • Evaluated claims for possible fraud, contacting appropriate department for assistance and further investigation.
  • Conducted inspections on damaged vehicles and generated accurate estimated costs for repair work.
  • Managed heavy workload of 25 + ongoing cases thanks to strong organizational, time management and collaboration skills.
Body Shop Owner, 01/2003 to 01/2016
Collision CenterCity, STATE,
  • I have been I-CAR Certified Master Body Tech
  • I have been I-CAR Certified Frame Tech
  • I have been I-CAR Certified Paint Tech
  • I have been a PPG Certified Paint Tech
  • ASE Auto and light truck repair Certified
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Developed business from ground up and prepared records and operations for smooth handover to new owners.
  • Interviewed, trained, and supervised employees.
  • Developed and directed activities of team, implementing culture of excellence by modeling expected behavior.
  • Kept records for production, inventory, income and expenses.
  • Reconciled daily sales and financial transaction reports and prepared bank deposits.
Education and Training
Completed Course: Texas All Lines Adjusting , Expected in 03/2016 to Adjuster Pro Texas - Bedford, TX,
High School Diploma: , Expected in 05/1995 to San Angelo Central High School - San Angelo, TX,
  • [All Lines Texas Adjuster] Training - 2016
  • Texas General Insurance Sales License - 2020
  • Anti-Money Laundering Certitication
  • Louisiana Adjuster License

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Resume Overview

School Attended

  • Adjuster Pro Texas
  • San Angelo Central High School

Job Titles Held:

  • Team Leader Manager/Auto Claim Manage/Team Leader Manager/ Auto Claim Manage/Total Loss Claims Adjuster
  • Auto Claims Adjuster
  • Body Shop Owner


  • Completed Course
  • High School Diploma

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