LiveCareer-Resume

team leader resume example with 5+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.

Skills
  • Call Center Operations
  • Training
  • Issue resolution
  • Safety
  • Team Supervision
  • Experience in leadership
  • Communication
  • Organizational skills
  • First Aid/CPR
  • Relationship building
  • Work ethic
  • Conflict resolution
Education and Training
Savannah Technical College Savannah, GA Expected in 12/2022 Associate of Applied Science : Interdisciplinary Studies - GPA :
Hardaway High School Columbus, GA Expected in 05/2017 High School Diploma : - GPA :
Experience
Campbell Soup Co - Team Leader
Fenton, MO, 11/2021 - Current
  • Delegated daily tasks to team members to optimize group productivity.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.
  • Monitored team progress and enforced deadlines.
  • Reviewed staff work and gave comprehensive and constructive feedback.
  • Integrated process improvements to increase overall workflow.
  • Rotated through series of different stations based on team needs.
Uncle Julio's - MQ-1C Unmanned Aerial Systems Operator
Dallas, TX, 07/2017 - Current
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Stayed up to date on key platforms and hardware configurations, as well as diverse processing and monitoring tools.
  • Troubleshot system alerts and issues to rectify issues.
  • Conducted end-user training and provided technical support on hardware, software and network issues.
Verizon - Waitress
Torrance, CA, 09/2016 - 07/2017
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Increased sales of high margin menu items through effective upselling.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Cleared table and bussed dishes to allow for quick setups.
  • Set up dining room to meet hospitality and service standards.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Developed strong and lasting resident relationships.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Implemented sanitary food handling, holding and service protocols.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Documented food orders and ran items to guest tables in dining room.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Set up tables and counters to prepare dining and serving areas.
  • Relayed orders and special requests to cooks.
  • Calculated charges, issued table checks and collected payments from customers.
  • Handled special customer requests for separate checks and menu substitutions.
  • Provided timely checks on guest needs and brought requests.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Calculated accurate bill amounts and processed cash and credit card payments.
  • Restocked tables, wait staff areas and order staging areas.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
  • Inventoried food supplies to determine needs and replenish stations.
  • Provided exceptional service to high volume of daily customers.
Journeys Kidz - Shoe Sales Associate
City, STATE, 08/2016 - 09/2016
  • Promoted welcoming environment by acknowledging customer and engaging in conversation to identify footwear needs.
  • Operated cash register, scanned items, bagged merchandise and properly handled methods of payment to facilitate accurate sales transactions.
  • Presented different categories of shoes and shoe care products and explained features, benefits and technical specs to generate sales.
  • Gained knowledge on footwear items and demonstrated enthusiasm and belief for product and company philosophy.
  • Seated customer to measure feet and properly fit with correct size shoes.
  • Recommended, selected and helped locate or obtain merchandise based on customer needs and desires.
  • Maintained shoe department by organizing shoes by size, color and style.
  • Remained knowledgeable of current promotions, policies regarding payment and exchanges and security practices.
  • Engaged customers in discussion to identify needs and budget.
  • Handled and satisfied customer concerns promptly to encourage repeat business.
  • Guided customers through checkout process to complete sale.
  • Highlighted important features of each shoe to pique customer interest.
  • Measured and fitted customers to tailor footwear shopping experience.

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Resume Overview

School Attended

  • Savannah Technical College
  • Hardaway High School

Job Titles Held:

  • Team Leader
  • MQ-1C Unmanned Aerial Systems Operator
  • Waitress
  • Shoe Sales Associate

Degrees

  • Associate of Applied Science
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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