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Team Leader Resume Example

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TEAM LEADER
Summary

Energetic professional with 6 years of experience in restaurant sector. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers.

Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with customer service, food, cashier and guest service. Sets example for work ethic, punctuality and quality.

Experience
Chick Fil A - Team Leader Aberdeen , MD12/2018 - 04/2020
  • Handling money and counting register drawers
  • Replenishing register drawers when money is low.
  • Closing and locking up the building at close.
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
  • Resolved problems and issues by using skills in management and escalated high-level issues to general manager for assessment.
  • Integrated process improvements to increase overall workflow.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Fostered positive employee relationships through effective communication, training and development coaching.
  • Delegated daily tasks to team members to optimize group productivity.
  • Developed open and professional relationships with team members, enabling more effective issue resolution.
  • Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Adhered to all safety guidelines regarding equipment and noted decrease in accidents.
  • Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
  • Counted, sorted and stacked finished pieces for easy access.
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Offered constructive criticism regarding quality assurance on collections team phone calls.
  • Identified equipment issues using troubleshooting techniques to keep machinery fully operational during shifts.
  • Inspected stock to identify imperfections, assign grades and determine issues with production.
Chick Fil A - CashierAberdeen , MD08/2014 - 12/2018
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Increased sales by suggesting specific purchases to customers.
  • Operated cash register, collected payments and provided accurate change.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Inspected items for damage and obtained replacements for customers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Trained new employees in cashiering procedures, offering assistance in resolving issues.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Resolved issues regarding customer complaints and escalated worsening concerns to management for remediation.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Received payments for goods and issued receipts.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
The Olive Tree - Restaurant HostessAberdeen , MD03/2013 - 10/2013
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Answered telephone to provide dining information and take party reservations.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Helped to plan and execute parties for more than 10 guests, including coordinating menus and preparing tables.
  • Set up and decorated menu marketing boards with current meal and drink specials.
  • Checked dining and serving areas every hour to verify proper cleanliness and readiness for guests.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Greeted guests and sat customers at tables or in waiting areas.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Tracked seated guests and available seating using a clip board and chart.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Notified server after seating parties in section to facilitate prompt service.
Skills
  • Training
  • Supervision
  • Team supervision
  • Quality Improvement
  • Safety
  • Client support
  • Issue resolution
  • Call center experience
  • Health assessments
  • Technical skills
  • Communications
  • Insurance billing
  • Planning and coordination
  • Problem resolution
  • Organization
  • Team management
  • Customer service
  • Relationship development
Education and Training
High School DiplomaAberdeen High School Aberdeen , MD 06/2017
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Resume Overview

Companies Worked For:

  • Chick Fil A
  • The Olive Tree

School Attended

  • Aberdeen High School

Job Titles Held:

  • Team Leader
  • Cashier
  • Restaurant Hostess

Degrees

  • High School Diploma

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