Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
- Ensures proficient training, staff development, and effective employee relation/recognition is achieved for all operation personnel.
- Maintains and develops pertinent operational statistics, financial management information, and results reporting.
- Reviews all operational performance daily to ensure optimal production is reached.
- Supervises operations team and large production staff.
- Responsible for ramp-up goal/drives for the call center.
- Explored new technologies and tools that quality assurance team could use for testing purposes.-Engaged customers and provided high level of service by carefully explaining details about documents.
- Perform quality assurance on different types of contacts.
- Collaborated with management to discuss effective plans for resolving major quality problems.
- Worked with off-site teams to complete timely test and facilitate smooth products releases.
- Analyzed customer needs and provided best options, upselling products and services.
- Drove client retention by increasing savings opportunities and identifying premium discounts.
- Earned reputation for good attendance and hard work.
- Created agendas and communication materials for team meetings.
- Accounts for the health, personal welfare, and training of unit personal and directly responsible for $10 million worth of organizational equipment.
- Assists in proper accountability, ensuring total accuracy.
- Ensures critical assets are on hand or ordered.
- Monitors all sensitive items and unit inventories
- Initiated Financial Liability Investigations of Property Loss.
- Responsible for the request, receipt, issue, and accountability of individual, organizational, installation, and expendable supplies and equipment.
- Supervised automated tracking program for unit supplies.
- Managed supply requests, movements and preservation of group supplies.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Received deliveries and processed all incoming shipments by scanning packages and updating orders in PBUSE system.
- Maintained accurate and current order and shipment forms, inventory documentation and customer records.
- Replenished inventory with focus on addressing customer needs.
- Communicated effectively with members of public in often crowded and noisy environments.
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
- Delegated tasks to specific employees based on individual knowledge and strengths.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Taught staff how to handle difficult situations with calm and professionalism.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
- Researching and assessing advertising and promotions aspects of a client company to investigate its consistency with public relations initiatives
- Assisting corporate executives by crafting speeches and coordinating interview
- Organizing events to help foster good relations between clients and the media
- Assisting clients to appropriately correspond with the general public
- Major in Entertainment
- Workplace diversity
- Researching and writing reports
- Entrepreneurship
- Marketing
- Advertising
- Major in Entertainment
- Receiving, inspecting, loading, segregating, and delivering installation supplies and equipment
- Operating unit-level computers
- Preparing all unit and organizational supply documents
- Maintaining automated supply system for accounting of organizational and installation supplies and equipment
- Issuing and receiving small arms
- Securing and controlling weapons and ammunition in security areas
- Scheduling and performing preventive and organizational maintenance on weapons
- Coordinating supply activities
- Posting transactions to organizational and installation property books and supporting transaction files
- Customer Service - Keynote - Pbuse System - Critical Thinking - Fast Learner - Administrative Support - Planning events | - Marketing strategy - Logistics - Training Experience - Advertising - Developing Campaigns - Coaching and Development |
Fluent in English and Spanish
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