People-oriented Team Leader effective at successfully executing new policies and procedures all while raising moral on all agents. Maintains workplace culture consistent with organization's mission and values. Outstanding trainer of new hires on processes, safety and quality. Seasoned Team Leader offering over 4 years of experience in progressive and accomplished supervisory roles. Focused and skilled at employee oversight, mentoring and driving continuous improvements. Recognized for high levels of production and quality. Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with Excel, WORD and analyzing reports. Sets example for work ethic, punctuality and quality.
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