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Team Leader Resume Example

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TEAM LEADER
Summary

Talented Team Leader with executive-level administrative management and financial, business and operational leadership expertise. Multidisciplinary professional exhibiting essential techniques in policy, procedure and process improvement initiatives to minimize labor, increase productivity and maintain quality in all aspects of administrative support. Detail-oriented Office Manager with 20 years of experience in business offices. Expert in use with fantastic conflict resolution and inventory management skills. Proven history of reliability and effective budgeting.

Skills
  • CRM and office management software
  • Human resources best practices
  • Scheduling and calendar management
  • Senior leadership support
  • Data entry
  • Training and coaching
  • Reception
  • Ability to prioritize
  • Scheduling meetings
  • Motivational leadership style
  • Self-directed
  • Billing
  • Process improvements
  • Detail oriented
  • File and data retrieval systems
  • Computer proficiency
  • Invoicing and billing
  • Detail-oriented
  • Customer service orientation
  • Professional demeanor
  • Accounts payable and receivable
  • Customer relations
Experience
Concentrix | Chattanooga, TNTeam Leader10/2014 - Current
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Managed day-to-day operations, including supervision and assignment delegation for 20-40 member team.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Analyzed employee workloads to meet seasonal fluctuation needs.
  • Maintained high level of morale and team-work on production floor through frequent communication with 200 employees.
  • Communicated and coordinated with multiple departments to achieve top results.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Gave input on how to improve training and employee productivity.
  • Coached new team members on job tasks and performance strategies.
  • Maintained open and professional team relationships to quickly identify and resolve issues.
McDonald's | East Ridge, TNCrew Member05/2014 - 10/2014
  • Managed the service areas for customers. Maintained a 60 second drive-thru service time throughout peak hour everyday. Employee of the month 3 times.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Upheld high standards of productivity and quality in all areas of operations.
Krystal Resturant | Chattanooga, TNManager Trainee/ Crew Trainer09/2011 - 05/2014
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Maintained current understanding of company offerings to better serve customers and team members with strong knowledge base.
  • Supervised, coached, and mentored 15-20-member staff.
  • Processed customer sales transactions, adjustments and refunds.
  • Responded to advanced issues with professional and relationship-focused approach.
  • Learned all aspects of business from ground-up to fully understand every operational facet and contribute to long-term business success.
Hayes Computers | Winter Haven, FLOffice Manager04/2000 - 07/2011
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Produced professional and error-free letters, presentations and spreadsheets.
  • Provided scheduling and ensured timely and effective allocation of resources and calendars.
  • Managed office inventory and placed new supply orders.
  • Oversaw office inventory and timely reordering of supplies.
  • Oversaw daily functions.
Education and Training
Polk Community College | Winter Haven, FLSome College (No Degree) in Elementary Education
George Jenkins High School | LakelandHigh School Diploma05/1995
Accomplishments
  • Earned “Team Leader of the Quarter ” for Quarter 3, 2018 and Quarter 2, 2019.
  • Earned "Team Leader of the Month for July; August; September; October; November and December, 2018. Also earned "Team Leader of Month for January, 2019.
Team Leader of Quarter
  • Setting the right example
  • Continuous development leadership skills
  • Being technically proficient
  • Making sound and timely decisions
  • Seeking and taking responsibilities for my actions
  • Having a positive attitude
  • Keeping my team informed
  • Getting to know not just my team but all employees

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Resume Overview

Companies Worked For:

  • Concentrix
  • McDonald's
  • Krystal Resturant
  • Hayes Computers

School Attended

  • Polk Community College
  • George Jenkins High School

Job Titles Held:

  • Team Leader
  • Crew Member
  • Manager Trainee/ Crew Trainer
  • Office Manager

Degrees

  • Some College (No Degree) in Elementary Education
    High School Diploma

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