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Team Leader Resume Example

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TEAM LEADER
Professional Summary

Enthusiastic Team Leader/integration specialist, Hard working, commited and highly motivated, organized individual with with 10 years in human services/ community integration. Excellence in customer service, Specifically with people under-served and in vulnerable populations such as OMH/ OPWDD.. Excellent in verbal and written communications. Currently finishing my Bachelors in Human services/ Human development with special attention in coursework with Children and family and disability services through SUNY Empire. Passion for helping people learn their skills and gain their independence through community connectedness in efforts to encourage growth with collaboration and integration from the community. A firm belief I have is "a positive outlook creates positive results. In every negative their's a positive."" She/he believed she/he could so she/he did." It is through that statement that makes my mindset and values a great asset to your management team.

Skills
  • Conflict resolution techniques
  • Communication
  • Delegation
  • Self awareness
  • Commitment
  • Community outreach
  • Honoring people and their work, respect, integrity
  • Computer proficient
  • Building collaborative relationships, diversity and inclusion
  • Advocacy and promoting personal and professional growth
  • Wellness through work/ life integration,Maintain connections/ liaison
  • Multi tasking
  • Record maintenance
  • Excellent planning/ organizational skills, time management
  • Assist families with support/ needs
  • Team work/ Team building
  • Crisis intervention/ prevention
  • SCIP-R trained
  • First aid/CPR trained
  • Scheduling/ budgeting
  • Strategic Planning
  • Documentation
Work History
Team Leader, 02/2015 to Current
Unity House Of Cayuga County – Auburn, NY
  • Maintained excellent attendance record, consistently arriving to work on time
  • Found new ways to integrate clients
  • Developed team communications and information for service plan reviews/ intake meeting. Participated in meetings to discuss new learning opportunities
  • Created learning and content strategies to meet needs of mentally and physically disabled students
  • Supported needs of direct support professional with skill and efficiency
  • Help assist self advocacy and learning / basic needs such as social and environmental skills
  • Trained team on all aspects of operating procedures and company services
  • Cross-trained and provided back up for clients
  • Assisted management with new hire processing and existing training programs
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated
  • Worked with difficult patients to provide emotional support and closely monitor potentially dangerous changes to behavior
  • Assisted staff members during emergency situations while maintaining professionalism and observational skills
  • Enhanced clients days by creating and maintaining visual calendar of social, recreational and education activities
  • Worked with family members to develop support networks and multifaceted coping techniques focused on client needs
  • Followed all policies, regulations, dress codes and schedules.
    Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Developed team communications and information for weekly meetings.
    Contributed to team results in fast-paced diverse environments
  • Quickly identified problematic changes in patient behavior and progress by closely monitoring patients and keeping detailed record
  • Initiated timely response to emails, voicemails and written correspondence
  • Led team of 8 members while providing exceptional customer service
  • Built strong relationships with clients/ families through positive attitude and attentive response
  • Established open and professional relationships with team members
  • Mentored and guided employees to foster proper completion of assigned duties
Direct Support Professional, 02/2015 to Current
Unity House Of Cayuga County – Auburn, NY
  • Enhanced successful client outcomes by helping each participate in recreational activities alone or in groups
  • Worked with 1-3 clients at once throughout day
  • Worked to improve and enhance patient lives through effective and compassionate care
  • Ensured safety and well-being of each client in alignment with care plan
  • Administered medication as directed by physician
  • Developed rapport to create safe and trusting environment for care
  • Assisted disabled clients in any way necessary to facilitate independence and well-being
  • Completed entries in log books, journals and care plans to document accurately report patient progress
  • Monitored progress and documented any client health status changes, keeping healthcare team updated
  • Worked with difficult patients to provide emotional support and closely monitor potentially dangerous changes to behavior
  • Assisted staff members during emergency situations while maintaining professionalism and observational skills
  • Enhanced clients days by creating and maintaining visual calendar of social, recreational and education activities
  • Worked with family members to develop support networks and multifaceted coping techniques focused on client needs
  • Followed all policies, regulations, dress codes and schedules
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Developed team communications and information for weekly meetings
  • Contributed to team results in fast-paced diverse environments
  • Quickly identified problematic changes in patient behavior and progress by closely monitoring patients and keeping detailed records
  • Helped clients with day to day skills inside their home/ in community
  • Identified service gaps and located needed resources for individuals, including housing, work placement and other support
  • Allowed for ample outdoor recreation time to support physical development
  • Organized and engaged in recreational activities such as games and puzzles
  • Encouraged good behaviors using positive reinforcement methods
  • Incorporated music and play into developmentally appropriate activities
  • Promoted good health by preparing meals with organic and natural ingredients
  • Communicated openly with clients parents about daily activities and behaviors
  • Identified signs of potential emotional or developmental concerns in clients and brought to parent or guardian or managements attention
Domestic Violence Advocate/Peer Educator, 01/2018 to 04/2018
Cayuga Action Agency(CAP) – Auburn, NY
  • Provided comprehensive case management services, including creating treatment plans, connecting clients and families to appropriate resources
  • Developed individual treatment goals based on history and diagnosis
  • Displayed sensitivity to cultural and linguistic needs of clients and families served
  • Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments
  • Maintained excellent attendance record, consistently arriving to work on time
  • Participated in meetings to discuss new community/ grant opportunities
  • Developed team communications and information for monthly meetings
  • Completed clerical tasks such as filing, copying and distributing mail
  • Monitored social media and online sources for industry trends
  • Learned how to complete documenting and filing with minimal supervision, contributing to successful reports
  • Followed all policies, regulations, dress codes and schedules
  • Managed classroom activities, parent conferences, and lesson plans
  • Collaborated with adults and children to provide safe and educational experience
  • Promoted available resources and connected individuals with services
  • Prepared safe house for stays
  • Kept privacy of safe house silent
  • Educated teens on different types of abuse and how to report it
  • Preventative trainings with students
  • Assisted in court cases
  • Handled 5-50 calls per day to address customer inquiries and concerns
Education
Bachelor of Science: Human Services/ Human Development, Expected in 05/2021
SUNY Empire State College - Saratoga Springs, NY
  • Coursework in children, family and Disibility services
Associate of Science: Criminal Justice, 06/2012
Cayuga Community College - Auburn, NY
  • Minored in Child Psychology
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Resume Overview

Companies Worked For:

  • Unity House Of Cayuga County
  • Cayuga Action Agency(CAP)

School Attended

  • SUNY Empire State College
  • Cayuga Community College

Job Titles Held:

  • Team Leader
  • Direct Support Professional
  • Domestic Violence Advocate/Peer Educator

Degrees

  • Bachelor of Science : Human Services/ Human Development , Expected in 05/2021
    Associate of Science : Criminal Justice , 06/2012

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