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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Outgoing and personable Retail/Restaurant Manager offering over 18 years of experience in food service, retail and team management. Solid background in food service field as well as retail. Quick-thinker with logical solutions to wide variety of issues in any work environment.

Hardworking, dedicated individual employs strong problem-solving and time management skills.

Skills
  • Issue resolution
  • Dependable and reliable
  • Excellent multi-tasker
  • Staff training and development
  • Cheerful and energetic
  • Strong communication skills
  • Superior organization skills
  • Flexible schedule
Experience
Team Leader/Cashier, 10/2012 - Current
Pilot Travel Centers LLC City, STATE,

Lead cashier in charge of front desk. Day to day operations include reconciling corporate checks and credit cards, troubleshooting failed transactions and servicing the country's largest trucking companies including Prime and Landstar.

  • Provided exceptional service as the go to person for troubleshooting corporate credit cards and checks.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Increased retail and deli sales by increasing app related promotions.
  • Cultivated customer loyalty by training team members in industry-leading service standards.
  • Delegated daily tasks to team members to optimize team productivity.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
General Manager/Training Manager, 03/2009 - 10/2012
Consumers Petroleum City, STATE,

Managed 4 stores during employment with Consumers Petroleum. Was hired to take failing stores and restructure them to profit and succeed.

  • Promoted to Training Manager within 5 months of hire. Trainees included a newly hired District Manager and Food Service Manager.
  • Completely restructured operations in 4 locations including a high volume truck stop, Wheels in Milford CT, discontinuing declining areas of operation and bolstering areas with greatest financial profit potential. Implementing new procedures and techniques for greatest profitability.
  • Independently supervised a location close for the purpose of rebuild; coordinated crew transfers to other locations, inventoried, categorized and transferred all existing product to several other locations, managed all equipment transfers and pre-screened, interviewed potential hires for the new location opening.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
  • Delivered exceptional client experiences with hands-on leadership of front line associates and area managers.
  • Motivated and led team members to work together to achieve targets.
Restaurant General Manager/Trainer, 03/2002 - 02/2009
Friendlys Ice Cream LLC City, STATE,

Responsibility's included complete supervision of all areas of operations including all restaurant related functions, systems processes and procedures. Supervised a team of 50+ ensuring the overall integrity of the restaurant and company standards. Focused on providing guest service, sales building and providing sound cost controls in order to provide consistent and superior financial financial performance for the company.

  • Promoted through the ranks from Guest Service Supervisor to General Manager within 3 years.
  • Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
  • Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Implemented key crew performance enhancers: incentives/ competitive games in conjunction with coaching and developing to achieve growth targets.
Education and Training
: General Studies, Expected in
-
Gateway Community College - New Haven, CT
GPA:
: Business Management, Expected in
-
Stone Academy - Hamden - West Haven, CT
GPA:
Accomplishments

Ranked as a top 10 manager of approximately 300 in a monthly ranking, over 3 years running, for financial achievements in sales, labor and shrink cost effectiveness at Friendly's

Personally achieved a 7% sales increase 3 years consecutively under my direct general management.

Activities and Honors

Acknowledged by the City of West Haven for significant fundraising and donations for various schools, sports teams and special needs programs.

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Resume Overview

School Attended

  • Gateway Community College
  • Stone Academy - Hamden

Job Titles Held:

  • Team Leader/Cashier
  • General Manager/Training Manager
  • Restaurant General Manager/Trainer

Degrees

  • Some College (No Degree)
  • Some College (No Degree)

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