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Team Leader Resume Example

Resume Score: 80%

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TEAM LEADER
Summary

Deticated leader with over 5 years of experience in in quality assurance initiatives, issue resolution and interpersonal communication. Sets example for work ethic, punctuality and quality. Focused and skilled at employee oversight, mentoring and driving continuous improvements. Recognized for high levels of production and quality. Maintains workplace culture consistent with organization's mission and values. Outstanding trainer of new hires on processes, safety and quality. Experienced with a background in assembling products in fast-paced manufacturing settings. Great quality and organizational skills with proficiency in operating equipment, packaging shipments and keeping work areas clean. Works well in group efforts. Dedicated to safety, efficiency and proactive organization. Hardworking and reliable with strong abilities. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Process improvement
  • Quality Improvement
  • Safety
  • Call center experience
  • Training
  • Team supervision
  • Manufacturing
  • Issue resolution
  • Quality assurance
  • Equipment operation
  • Communications
  • Planning and coordination
  • Team management
  • Customer service
  • Problem resolution
Experience
Team Leader
October 2014 to August 2020Micron Industries Corporation － Sterling, IL
  • Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Delegated daily tasks to team members to optimize group productivity.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
  • Fostered positive employee relationships through effective communication, training and development coaching.
  • Developed open and professional relationships with team members, enabling more effective issue resolution.
  • Integrated process improvements to increase overall workflow.
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
Retention Agent
February 2014 to October 2014Focus Services Inc. － Rock Falls, IL
  • Handled customer complaints and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Set up new accounts and listed personal, demographic and payment information in the system.
  • Contacted private individuals or businesses by telephone to solicit sales.
  • Made appointments with interested customers according to schedule availability.
  • Broke down objections using friendly, persuasive strategies.
  • Maintained and recorded customer information in database.
  • Handled inbound telephone calls from interested customers.
  • Gave information about available products and services including membership details and purchase advantages.
  • Responded to questions with knowledgeable responses.
  • Resolved customer complaints by escalating calls to the proper department.
Cashier
July 2012 to July 2013Walmart － Rock Falls, IL
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Processed returned items in accordance with store policy.
  • Helped customers find specific products, answered questions and offered advice.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Received payments for products and issued receipts.
  • Processed customer payments quickly and returned exact change and receipts.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Resolved issues regarding customer complaints.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Inspected items for damage and obtained replacements for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Education and Training
Some College (No Degree) : Veterinary Medicine (Pre-Veterinarian)Blackhawk College － Kewanee, IL
High School Diploma : 2011Rock Falls High School － Rock Falls, IL
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Resume Overview

Companies Worked For:

  • Micron Industries Corporation
  • Focus Services Inc.
  • Walmart

School Attended

  • Blackhawk College
  • Rock Falls High School

Job Titles Held:

  • Team Leader
  • Retention Agent
  • Cashier

Degrees

  • Some College (No Degree) : Veterinary Medicine (Pre-Veterinarian)
    High School Diploma : 2011

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