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Team Leader and Cake Decorator Resume Example

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TEAM LEADER AND CAKE DECORATOR
Summary

Seeking a forward-thinking company where I can utilize my management and customer service experience. Highly motivated individual looking to expand, develop, and learn new skills.

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Skills
  • Inventory
  • Self-starter
  • Outgoing personality
  • Inventory control
  • Strong communication skills
  • Staff training and development
  • Employee training
  • Problem solving
  • Customer relations
  • Service-oriented mindset
  • Suggestive selling
  • Anticipating guest needs
  • Marketing and sales experience
  • Outstanding customer service
  • Account management
  • Membership renewals
  • Documentation and reporting
  • Payment processing
  • Database maintenance
  • Data entry
  • Customer support
  • Quality assurance controls
  • Schedule mastery
  • Microsoft Office and Excel proficiency
  • Organizational strengths
  • Shipping and receiving understanding
  • Inbound and outbound calling
  • Product organization
Experience
Team Leader and Cake Decorator10/2008 to 02/2011Credits Completed, Bruster's Real Ice CreamTampa, FL
  • Serve as a leader and provide guidance to fellow co-workers.
  • Be knowledgeable of all closing duties and perform as needed with accuracy to ensure the opening team was well-prepared the next day.
  • Supervised team of 15 employees, maintaining positive and productive atmosphere to enhance employee experience.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Answered phone calls, put in orders and handled customer disputes or complaints.
  • Assembled, prepared, decorated and frosted average of 10 cakes per shift.
  • Handled cash, credit card and check transactions.
  • Assisted customers with planning cake vision, including color, theme and size.
  • Started to design specialty cakes to boost cake revenue.
Fitness Career Advisor12/2016 to 02/2017IFPATampa, FL
  • Provide excellent customer service and be knowledgeable of several fitness programs.
  • Managed inbound and outbound calls.
  • Microsoft Office Handle both phone and online sales and customer service.
  • Input all personal training customers into a complex database system.
  • Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Shared detailed information regarding personal fitness certification program options to help customers make decisions.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Accurately documented calls and caller information in software and made updates to data as needed.
  • Documented conversations with customers to track requests, problems and solutions.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Prepared, completed and processed customer account forms and database changes.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
  • Assisted customers with completing quick and efficient sales transactions.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
Server & Bartender & Shift Supervisor11/2010 to 02/2019Red Robin Gourmet BurgersWesley Chapel, FL
  • Provide excellent customer service and ensure all guest needs are met.
  • Manage inbound calls and provide assistance to guests questions or concerns.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Promoted desserts, appetizers and specialty drinks.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Engaged in small talk with over 60 patrons per day to build rapport and earn repeat business.
  • Performed store opening and closing procedures, including setting up registers and checking products.
  • Completed opening and closing duties to facilitate business operations.
  • Resolved customer complaints and reported issues to senior management.
Bar & Service Manager02/2019 to 01/2020Walk-On's Bistreaux and BarLutz, FL
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Enforced adherence to customer service standards to foster satisfaction and retention.
  • Created employee work schedules to keep all shifts properly staffed.
  • Managed high volume shifts while troubleshooting issues with guests and computer systems.
  • Improved customer satisfaction rates by listening to complaints and finding appropriate ways to solve problems.
  • Scheduled over 60 employees by assigning shifts.
  • Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
  • Reconciled daily transactions, balanced cash registers, and handled all end of night paperwork.
Education and Training
GED05/2008Switched On Schoolhouse
Some College (No Degree): Radiologist Assistant And Business AdministrationHillsborough Community CollegeTampa, FL

I have completed over 90 accredited hours at Hillsborough Community College.

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Resume Overview

Companies Worked For:

  • Credits Completed, Bruster's Real Ice Cream
  • IFPA
  • Red Robin Gourmet Burgers
  • Walk-On's Bistreaux and Bar

School Attended

  • Switched On Schoolhouse
  • Hillsborough Community College

Job Titles Held:

  • Team Leader and Cake Decorator
  • Fitness Career Advisor
  • Server & Bartender & Shift Supervisor
  • Bar & Service Manager

Degrees

  • GED 05/2008
    Some College (No Degree) : Radiologist Assistant And Business Administration

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