Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals, and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.

  • Sales
  • Staff Management
  • Sales Goals
  • Guest Services
  • Customer Complaint Resolution
  • Daily Workflow Improvement
  • Quality Management
  • Client Service
  • Cash Handling
  • Complaint resolution
  • Teamwork
  • Employee Evaluation
  • Staff education and training
  • Inventory
Work History
Team Leader, 06/2015 to Current
EngieSan Diego, CA,

Duties & Responsibilities

*Assist staff with animal intake/outcomes. These include strays, adoptions, owner surrenders, returned adoptions, transfer of ownership, transfer to/from other 501C3 organizations, and animals seized by our humane officer.

*Make public safety a priority as we evaluate and match appropriate animals with appropriate adopters when adopting out shelter owned animals. Review applications, approve/deny applications and schedule the approved an appointment for pickup.

*Process cremations in a timely manner. Maintain crematorium equipment, organize & prepare all files which are inspected twice yearly.

*Supervise daily work assignments & ensure work is completed in a timely fashion. Mediate disputes, conflicts, or grievances between staff, volunteers, or customers. Make certain all areas of the facility are in safe working conditions, sanitary and organized for our shelter pets, staff, volunteers and customers.

*Ensure staff provide a high standard of care to every animal in our facility. Utilize sound judgement when identifying signs of animal illnesses or injuries and take appropriate action. Administer daily medications & medical treatments of shelter pets.

*Assist Paul Gottshall on cruelty & neglect complaints during & after hours of operation if assistance is needed.

*Complete all necessary paperwork when a staff member, volunteer, or customer becomes injured or is bitten by an animal.

*Respond to emails throughout the day, updating & promoting shelter pets on all social media.

* Morning cleaning. Includes the large dog kennel, small dog room, infirmary, and small animals in the lobby area.

*As a member of the Behavioral Team, come up with enrichment plans and strategies to safely handle animal that has become stressed due to shelter environment.

*30 day & yearly staff evaluations.

Cosmetologist , 10/2000 to Current
Chukchansi GoldOakhurst, CA,

Duties & Responsibilities

*Have excellent communication with my client, paying close attention to their wants & needs so I am able to provide a successful outcome.

*Knowledge of current state laws in order to ensure a clean, healthy service to my clients.

*Renewal of license every 18 months & attending regular seminars are requirements.

*Opening/ closing of salon & register, cash handling, scheduling, bank deposits and retail sales.

Bartender, 08/2012 to 08/2015
The One GroupChicago, IL,

Duties & Responsibilities

* Verify identification and age of customers.

*Fill coolers.

* Mix drinks.

* Fulfill to go orders.

* Assist waitress on the floor when needed.

Supervisor 3 Yrs - Assistant Manager 1 Yr, 03/2002 to 06/2007
SheetzCity, STATE,

Duties & Responsibilities

*Opening/closing of all registers at the start and end of each shift, closing of end of day sales, assist Brinks while emptying safes. Tally daily lottery sales and winnings.

*Weekly order of supplies, inventory of current items, unload weekly trucks.

*Check in daily vendors.

*Ensure all food items were coded & dated correctly.

*Update all coolers, freezers, or displays.

*Handle customer complaints in a professional manner.

*Complete weekly schedules for approximately 20 staff.

*Take appropriate action if/when there were large amounts of gasoline spilled on the property.

* Responsible for contacting Store Solutions when anything in the store was malfunctioning.

: Surgical Technology, Expected in
Mount Aloysius College - Cresson, PA

Internship at Bon Secours Holy Family Hospital

May 2005

Licensed : Cosmetology Education, Expected in 05/1998
Altoona Beauty School Inc - Altoona, PA

2,500 hours completed

High School Diploma: , Expected in 06/1997
Altoona Area High School - Altoona, PA

Central Pennsylvania Humane Society Volunteer

Duties & Responsibilities

August 2008-June 2015

* Morning cleaning in all areas.

* Bathing /Grooming shelter pets.

* Weekly Petco events

* Assisted in any way needed at Bikers for Barkers, Pints for Pets, and many more events.

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School Attended

  • Mount Aloysius College
  • Altoona Beauty School Inc
  • Altoona Area High School

Job Titles Held:

  • Team Leader
  • Cosmetologist
  • Bartender
  • Supervisor 3 Yrs - Assistant Manager 1 Yr


  • Licensed
  • High School Diploma

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