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Team Leader Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Business Leader with proven ability to develop and implement business management goals. Creates business strategies, allocates resources, finds ways to increase productivity and assesses employee performance. Liaises with partners and suppliers. Strong business acumen and managerial abilities. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals, and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.

Skills
  • Team Oversight
  • Scheduling
  • Budgeting
  • Sales
  • Staff Management
  • Sales Goals
  • Guest Services
  • Cleaning
  • Client Support
  • Performance Appraisals
  • Customer Complaint Resolution
  • Troubleshooting Technical Issues
  • Product Knowledge
  • Quality Management
Work History
Team Leader, 06/2019 to Current
Eurofins Scient.Greenfield, WI,
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Monitored employee performance and developed improvement plans.
  • Coached team on effective upselling and cross-selling methods.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Team Member, 06/2019 to 09/2020
Baumhowers Victory GrillDaphne, AL,
  • Helped to create entertaining, fun and memorable guest experiences.
  • Reviewed tickets and provided directions to different facilities.
  • Informed guests about memberships and benefits while accepting payments and setting-up new accounts.
  • Demonstrated benefits of membership and set up new accounts.
  • Educated guests on different amenities, events and service locations.
  • Welcomed guests and made immediate connections in order to drive satisfaction and sales.
  • Helped guests enjoying property while creating memorable experience.
  • Welcomed guests quickly to optimize satisfaction and revenue potential.
  • Maintained detailed records of account changes, guest incidents and other reportable data.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Promptly responded to inquiries and requests from prospective customers.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Cashier, 09/2018 to 06/2019
Buehler's GroceryAshland, OH,
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Counted cash in register drawer at beginning and end of shift.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Assisted customers with special services, account updates and promotional options.
Education
High School Diploma: , Expected in 05/2021
Scarborough High School - Houston, TX
GPA:
  • Member of Honor's Society
  • Awarded Section of the year
  • Graduated with 3.8 GPA
  • Graduated in Top 20% of Class
  • Majored in Arts
  • Elected Captain of Marching band
  • Continuing education in business management
  • Member of Rise christen club
  • Awarded Strongest Athlete of the year
Associate of Arts: Art, Expected in 05/2021
Houston Community College - Houston, TX
GPA:

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Resume Overview

School Attended
  • Scarborough High School
  • Houston Community College
Job Titles Held:
  • Team Leader
  • Team Member
  • Cashier
Degrees
  • High School Diploma
  • Associate of Arts