Self-motivated, organized, and results-driven professional with expertise in client relations, environmental services management, and customer service. Possessing a strong work ethic; perform with determination to complete tasks in a timely manner. Accurate, detail-oriented employee with a verifiable record; precisely paying attention to detail and obtaining great outcomes.
Team LeaderEnvironmental Services |Rex Health Care － Raleigh, NC
Providing office support including customer and employee support.
Keeping well-organized files and records of business activity.
Researching company data and archived reports.
Keeping computer databases up to date.
Interacting with clients either on the phone or in person.
Answering phones and connecting calls to the proper department.
Taking phone messages and passing them on.
Following up on business communications, billing, and ordering.
Communicating with materials suppliers and vendors.
Using spreadsheets to track expenses and company spending.
Collecting and inputting company data.
Making travel arrangements for employees.
Learning about the company's mission and available products/services.
Educating clients about what products/services are available and how to purchase them.
Building relationships with clients.
Sending faxes and emails related to customer service.
Cleaning High dust Area, Using Epic System to be Route to Discharge rooms following Sops
Wake Med Cary: Using Epic System to Clean Discharge rooms, Following Sops, High Dusting, Mopping Putting Patients First.
Respond rapidly and thoroughly to emergencies, special needs, spills, etc.
10/2011 to 01/2013
Customer Service RepresentativeXerox Call Center － Raleigh, NC
Set up payment plans with clients, contractors, and third party vendors.
Communicated and collaborated with members and providers solving claim errors and issues.
Assisted in training employer on how to pay claims appropriately understanding policy and procedure.
Contacted insurance companies such as Private Health Insurance, Medicare, Medicaid, to verify coverage eligibility.
Sourced documents for medical claims, inputting information for processing of payments.
Managed a high volume of claims (300+ per day) and consistently met company deadlines.
Maintained knowledge of industry and terminology, ensuring compliance of HIPPA and confidentiality.