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Team Leader Resume Example

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TEAM LEADER
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. I have always had a team-oriented mentality.

Skills
  • Team supervision
  • Quality assurance
  • Organization
  • Communications
  • Relationship development
  • Customer service
  • Payment processing
  • Cash drawer balancing
  • POS systems
  • Credit and cash transactions
  • Cash register operation
  • Customer greeting
  • Customer order recording
  • Customer assistance
  • Merchandise restocking
  • Cash counting machine operations
  • ID verification
  • Interior and exterior cleaning
  • Surface sanitation
  • Carpet vacuuming
  • Glass cleaning
  • Furniture dusting
  • Cleaning and organizing skills
  • Cash handling accuracy
  • Teamwork
  • POS system operation
  • Retail sales
Experience
Team Leader|Burger King - Dublin, VA|10/2019 - 03/2020
  • Followed recipes and customer request details to prepare high-quality, delicious meals.
  • Cross-trained in the kitchen and drive thru positions to support team and help meet all customer needs.
  • Monitored and recorded temperatures of food, storage, and service areas to maintain established, regulatory guidelines.
  • Protected food from spoilage by properly storing in freezer and refrigerator.
  • Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
  • Packaged and stored food products appropriately to ensure proper handling and preservation.
  • Verified proper operation of refrigerators, freezers and warming lamps by collecting temperature readings every day.
  • Re-stocked, organized and arranged service and food stations.
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Recognized by management for providing exceptional customer service.
House Cleaner|Keeping It Clean - Christiansburg, VA|03/2014 - 09/2019
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
  • Completed organized, cleaned and sanitized rooms, including kitchens, bedrooms, living rooms, and bathrooms.
  • Properly swept, vacuumed and mopped all floor surfaces of the house.
  • Met with clients, to ensure each job is met with complete satisfaction.
  • Swept and vacuumed floors, hallways and stairwells.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Hand dusted and wiped clean office furniture, fixtures and window sills.
  • Organized supplies for efficient use based on expected customer needs.
  • Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.
  • Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.
  • Collected trash from premises and removed to designated areas to alleviate bad odors.
  • Dusted ceiling air conditioning diffusers and ventilation systems.
  • Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
Waitress|IHOP Restaurants LLC - Christiansburg, VA|02/2017 - 09/2017
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Partnered with team members to efficiently serve food and beverages.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Communicated with kitchen staff frequently to stay up to date on supply availability and potential customer wait times.
  • Checked on gueststo verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Increased sales of key menu items through effective upselling.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Calculated charges, issued table checks and collected payments from customers.
Cashier|Kentucky Fried Chicken - Christiansburg, VA|03/2016 - 08/2016
  • Restocked workstation with supplies and ensured out of stock items were communicated to management.
  • Reviewed contents on food trays to check receiving complete order.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Mastered point-of-service (POS) computer system for automated order taking.
  • Took orders, prepared foods and processed payments in full-service Kentucky Fried Chicken establishment.
  • Accurately made change for cash transactions.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Verified orders and bagged items for easy transport.
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Resolved issues with cash registers, card scanners and printers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Processed customer payments quickly and returned exact change and receipts.
Education and Training
Eastern Montgomery High School||Elliston, VA|2015High School Diploma
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Resume Overview

Companies Worked For:

  • Burger King
  • Keeping It Clean
  • IHOP Restaurants LLC
  • Kentucky Fried Chicken

School Attended

  • Eastern Montgomery High School

Job Titles Held:

  • Team Leader
  • House Cleaner
  • Waitress
  • Cashier

Degrees

  • High School Diploma

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