LiveCareer-Resume

team leader resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets. Skilled in assessing customer needs, generating leads and handling customer complaints and concerns. Outstanding communicator offering strong phone etiquette and active listening skills.

Skills
  • Work Planning and Prioritization
  • Attention to Detail
  • Shift Scheduling
  • Analytical Thinking
  • Teamwork and Collaboration
  • Staff Training
  • Problem-Solving
  • Overseeing Daily Activities
  • Evaluating Employee Work
  • Issue Resolution
  • Flexible Schedule
  • Coaching and Mentoring
  • Verbal and Written Communication
  • Documentation and Reporting
  • PPE Compliance
  • Team Check-Ins
  • Onboarding and Orientation
  • Performance Evaluations
  • Leading Team Meetings
  • Overtime Management
  • Team Supervision
  • Planning & Organizing
  • Microsoft Office
  • Reliable & Trustworthy
  • Friendly, Positive Attitude
  • Microsoft Excel
  • Customer Service
Experience
Team Leader, 08/2020 to Current
College Hunks Hauling Junk And MovingBohemia, NY,
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Delegated daily tasks to team members to optimize group productivity.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Utilized coaching and leadership principles to enhance internal and external team dynamics.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Conferred with other supervisors to coordinate operations and activities within or between departments.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Monitored team progress and enforced deadlines.
  • Reviewed staff work and gave comprehensive and constructive feedback.
  • Followed staffing strategies to achieve production goals.
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Helped with purchases and signed customers up for rewards program.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Answered customer questions and provided store information.
  • Discounted purchases by scanning and redeeming coupons.
  • Used suggestive selling techniques to promote add-on sales.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Processed refunds for worn, damaged and broken merchandise.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Recommended complementary and discounted items to customers to increase sales.
Dietary Technician, 10/2019 to 08/2020
HcaSpringfield, TN,
  • Obtained food preference data and assisted patients with making meal selections.
  • Connected with patients to assess satisfaction, check food quality and educate about nutrition.
  • Sanitized surfaces, equipment and utensils regularly to meet strict sanitation standards.
  • Collected complete diet histories for clinical patients.
  • Developed and oversaw preparation of specialized diets.
  • Encouraged clients and caregivers to follow recommended food guidelines for well-balanced diets by giving suggestions of various wholesome foods and meals.
  • Coordinated nutritional care with other healthcare team members and managed care actions related to diet management.
  • Recommended appropriate feeding schedules and methods to meet nutritional needs and abilities.
  • Researched and identified ingredients and nutritional components of foods, diets and menu choices.
Quality Control Technician, 10/2017 to 06/2019
Calavo Growers, Inc.Conley, GA,
  • Provided quality support to ensure that products met quality standards and customer requirements.
  • Completed routine inspections of components and products to fulfill quality assurance requirements.
  • Monitored daily performance of production team to identify and address issues affecting quality product output.
  • Performed visual and dimensional inspections on manufactured parts.
  • Compared samples to standards and specifications by performing detailed measurements and tests.
  • Compiled inspection and test data in reports to document compliance with or deviations from strict quality standards.
  • Provided lab staff with samples for testing to check quality and safety of finished products.
  • Implemented quality control objectives to resolve production issues, optimize product reliability and reduce costs.
  • Monitored and upheld safe operating procedures and clean area mandates to meet regulatory requirements.
  • Examined samples of raw materials before use in production of dog food ingredients.
  • Conducted frequent quality and compliance reviews of production work.
  • Recorded lot numbers and serial numbers in ERP system for traceability of produced items.
  • Produced thorough reports detailing findings and proposed recommendations.
  • Noted results and entered data into Microsoft Word and Excel to track and assess trends.
  • Analyzed production accuracy to formulate corrective action plans.
  • Conducted tests on product samples and recorded results.
Education and Training
High School Diploma: , Expected in 01/2007 to Hannibal High School - Hannibal, MO,
GPA:

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Resume Overview

School Attended

  • Hannibal High School

Job Titles Held:

  • Team Leader
  • Dietary Technician
  • Quality Control Technician

Degrees

  • High School Diploma

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