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Team Leader Resume Example

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TEAM LEADER
Summary

People-oriented Team Leader effective at successfully executing new company initiatives. Maintains workplace culture consistent with organization's mission and values. Outstanding trainer of new hires on processes, safety and quality.

Skills
  • Lean Manufacturing
  • Safety
  • Client support
  • Quality Improvement
  • Team supervision
  • Supervision
  • Training
  • Equipment operation
  • Quality assurance
  • Planning and coordination
  • Problem resolution
  • Operational improvement
  • Communications
  • Relationship development
  • Team management
  • Organization
  • Customer service
  • Administrative support
  • Team building
  • Project organization
  • Inventory management
  • Business operations
Experience
12/2018 - 10/2020Tractor Supply CompanyRiverview, FL
Team Leader
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
  • Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
  • Delegated daily tasks to team members to optimize group productivity.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
  • Fostered positive employee relationships through effective communication, training and development coaching.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Resolved customer concerns and team member issues by using skills in communication and problem solving and escalated high-level issues to the Store Manager for assessment.
  • Developed open and professional relationships with team members, enabling more effective issue resolution.
02/2017 - 12/2018Sarasota Memorial HospitalSarasota, FL
Patient Transporter
  • Moved patients in and out of vehicles and lifted on and off beds.
  • Checked wheelchair and stretcher functionality prior to patient pick up.
  • Facilitated best care by developing strong and trusting rapport with patient.
  • Maintained all schedules by delivering patients safely and on time to procedure rooms.
  • Provided patient transport using various equipment and adhered to safety protocols.
  • Picked up requested orders to move equipment and supplies to assigned treatment areas.
  • Improved operations by working with team members and customers to find workable solutions.
  • Delivered [Product or Service] to customer locations.
  • Handled all delegated tasks, including [Task] and [Task].
  • Improved customer satisfaction by finding creative solutions to problems.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
09/2016 - 11/2017ABC Fine Wine & SpiritsBradenton, FL
Cashier
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Inspected items for damage and obtained replacements for customers.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Operated cash register, collected payments and provided accurate change.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Resolved issues with cash registers, card scanners and printers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Trained new employees in cashiering procedures, offering assistance in resolving register or related issues.
Education and Training
05/2013Lebanon, OH
High School DiplomaLebanon High School
05/2013Lebanon, OH
Veterinary Assistant Certificate in Veterinary ScienceWarren County Career Center
Certifications

Forklift Certified

Propane Certified

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Resume Overview

Companies Worked For:

  • Tractor Supply Company
  • Sarasota Memorial Hospital
  • ABC Fine Wine & Spirits

School Attended

  • Lebanon High School
  • Warren County Career Center

Job Titles Held:

  • Team Leader
  • Patient Transporter
  • Cashier

Degrees

  • High School Diploma
    Veterinary Assistant Certificate in Veterinary Science

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