Team Leader Resume Example
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TEAM LEADER
Summary
People-oriented Team Leader effective at successfully executing new company initiatives. Maintains workplace culture consistent with organization's mission and values. Outstanding trainer of new hires on processes, safety and quality.
Skills
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Experience
12/2018 - 10/2020LeidosSeattle , WA
Team Leader
- Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
- Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
- Delegated daily tasks to team members to optimize group productivity.
- Developed and implemented policies, procedures and process improvement initiativesto improve retention rates and increase customer satisfaction.
- Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
- Fostered positive employee relationships through effective communication, training and development coaching.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Resolved customer concerns and team member issues by using skills in communication and problem solving and escalated high-level issues to the Store Manager for assessment.
- Developed open and professional relationships with team members, enabling more effective issue resolution.
02/2017 - 12/2018Ardent Health ServicesAlbuquerque , NM
Patient Transporter
- Moved patients in and out of vehicles and lifted on and off beds.
- Checked wheelchair and stretcher functionality prior to patient pick up.
- Facilitated best care by developing strong and trusting rapport with patient.
- Maintained all schedules by delivering patients safely and on time to procedure rooms.
- Provided patient transport using various equipment and adhered to safety protocols.
- Picked up requested orders to move equipment and supplies to assigned treatment areas.
- Improved operations by working with team members and customers to find workable solutions.
- Delivered [Product or Service] to customer locations.
- Handled all delegated tasks, including [Task] and [Task].
- Improved customer satisfaction by finding creative solutions to problems.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
09/2016 - 11/2017Hudson's Bay CompanyMilpitas , CA
Cashier
- Assisted with purchases, locating items and signing up for rewards programs.
- Inspected items for damage and obtained replacements for customers.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Trained new team members in cash register operation, stock procedures and customer service.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Properly verified customer identification for alcohol or tobacco purchases.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Assisted customers with account updates, new service additions and promotional offers.
- Operated cash register, collected payments and provided accurate change.
- Learned roles of other departments to provide coverage and keep store operational.
- Welcomed customers, offering assistance to help find necessary store items.
- Resolved issues with cash registers, card scanners and printers.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Monitored sales events, added new merchandise and rang up purchases.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Trained new employees in cashiering procedures, offering assistance in resolving register or related issues.
Education and Training
05/2013City, State
High School DiplomaLebanon High School
05/2013City, State
Veterinary Assistant Certificate in Veterinary ScienceWarren County Career Center
Certifications
Forklift Certified
Propane Certified
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Resume Overview
School Attended
- Lebanon High School
- Warren County Career Center
Job Titles Held:
- Team Leader
- Patient Transporter
- Cashier
Degrees
- High School Diploma
Veterinary Assistant Certificate in Veterinary Science
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