Team Leader Resume Example
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TEAM LEADER
Professional Summary
Business Leader with proven ability to develop and implement business management goals. Creates business strategies, allocates resources, finds ways to increase productivity and assesses employee performance. Liaises with partners and suppliers. Strong business acumen and managerial abilities. Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Skills
- Team Oversight
- Staff Management
- Sales Goals
- Guest Services
- Cleaning
- Customer Complaint Resolution
- Troubleshooting Technical Issues
- Product Knowledge
- Quality Management
- Daily Workflow Improvement
- Complaint resolution
- Key performance indicators
- Performance improvement
Work History
Team Leader11/2020 to CurrentLiquibox, Bolingbrook , IL
- Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
- Maximized efficiency by removing safety hazards and debris from work areas.
- Identified stock imperfections, assigned grades and noted production concerns based on ServeSafe inspections.
- Documented counts and sorted finished work to promote easy access for shipping or additional processing.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Resolved escalated customer disputes with special actions such as discounts.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Tracked receipts, employee hours and inventory movements.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Tracked receipts, employee hours and inventory movements.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
- Took cash and credit card payments via phone, in person and through email.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
Restaurant Team Member07/2020 to 09/2021Jack In The Box, Inc., Rosamond , CA
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
- Packaged, arranged and labeled ingredient stock, storing at established temperatures.
- Practiced proper safety and sanitation standards.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
- Planned promotional menu additions based on seasonal pricing and product availability.
- Verified proper portion sizes and consistently attained high food quality standards.
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
Team Leader06/2019 to 05/2020Liquibox, Columbus , OH
- Maximized efficiency by removing safety hazards and debris from work areas.
- Identified stock imperfections, assigned grades and noted production concerns based on management inspections.
- Documented counts and sorted finished work to promote easy access for shipping or additional processing.
- Cross-trained and provided back up for customer service managers.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
- Planned promotional menu additions based on seasonal pricing and product availability.
- Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
Education
Midlothian Heritage High School, City, StateHigh School Diploma, 05/2020
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Resume Overview
School Attended
- Midlothian Heritage High School
Job Titles Held:
- Team Leader
- Restaurant Team Member
Degrees
- High School Diploma , 05/2020
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