Team Leader Resume Example Jack In The Box

TEAM LEADER

Summary

Customer-oriented Store Manager offering over 19 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and adept at prioritizing daily tasks and following through to achieve performance and productivity goals.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills

Staff training and development
Store operations oversight
Employee supervision and motivation
Process improvements
Store opening and closing procedures
Employee training
Sales professional
Scheduling master
Team leadership
Team-oriented
Accurate cash handling

Shift checklists
Leadership reports
Inventory management
Reliable
Inventory control
Flexible schedule
Root cause analysis
Customer service
Outstanding communication skills
Bilingual

Experience

05/2001 to 01/2008

Team LeaderJack In The Box － El Centro, CA

Provided leadership and direction for employees, supervising activities to drive productivity and efficiency
Developed open and professional relationships with team members, enabling more effective issue resolution
Kept work areas clean, neat and free of safety hazards to maximize efficiency
Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries

07/2008 to 01/2013

Assistant Store ManagerJack In The Box － El Centro, CA

Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
Maintained organized store, responded to customer complaints and answered questions quickly.
Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.

01/2013 to 01/2018

Store ManagerJack in the box － Yuma, AZ

Secured store perimeter and enforced procedures to minimize losses and protect store assets
Minimized financial discrepancies by accurately controlling monthly operations budget
Updated store pricing, signage and merchandising based on current promotions
Processed shipments and maintained and organized stock shelves
Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
Increased profits by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis
Delegated work to employees based on shift requirements, individual strengths and unique training
Hired, trained and managed team of 35 associates, including evaluating performance and enforcing disciplinary actions
Oversaw inventory management with cycle counts, audits and shrinkage control
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels
Coached and empowered employees by creating and sharing motivational vision plans
Assumed positions of associate and assistant manager before promotion to store manager
Built loyal customer base by delivering excellent service and stocking in-demand products
Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock
Trained 7 employees in inventory practices, POS systems and product knowledge
Interviewed, hired, supervised and trained employees and instituted mentoring program to develop skills, leadership and employee excellence
Implemented succession planning by training and developing associates into leadership positions
Hired and trained employees to start new store operations
Resolved customer problems by investigating issues, answering questions and building rapport
Coached and mentored associates to achieve employee promotions
Oversaw inventory management to minimize waste

06/2019 to Current

Assistant ManagerPanera Bread － El Centro, CA

Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Delegated daily tasks to team members to optimize team productivity.
Completed inventory audits to identify losses and project future demands.
Enforced company policies and procedures to strengthen operational standards across departments.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Completed inventory audits to identify losses and project demand.

Education and Training

2000

High School DiplomaSouthwest High School － El Centro, CA

Certifications

Jack's University

Team Leader Training Program. February 2008

Assistant Manager Training Program. February 2010

Restaurant Manager Training Program. January 2013

Restaurant Manager Development Program. July 2017

Certificate of Completion Dough 101 Panera Bread September 2019

Servsafe certified # 18302150 Expiration 08/21/2024

Resume Overview

Companies Worked For:

Jack In The Box
Jack in the box
Panera Bread

School Attended

Southwest High School

Job Titles Held:

Team Leader
Assistant Store Manager
Store Manager
Assistant Manager

Degrees

High School Diploma

Team Leader Resume Example

Resume Score: 80%

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