Team Leader Resume Example
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TEAM LEADER
Summary
Customer-oriented Store Manager offering over 19 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and adept at prioritizing daily tasks and following through to achieve performance and productivity goals.
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
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Experience
05/2001 - 01/2008Luk IncWooster , OH
Team Leader
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency
- Developed open and professional relationships with team members, enabling more effective issue resolution
- Kept work areas clean, neat and free of safety hazards to maximize efficiency
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries
07/2008 - 01/2013Whole Foods MarketGlen Ellen , CA
Assistant Store Manager
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
- Maintained organized store, responded to customer complaints and answered questions quickly.
- Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
01/2013 - 01/2018Blain Supply, Inc.Cedar Falls , IA
Store Manager
- Secured store perimeter and enforced procedures to minimize losses and protect store assets
- Minimized financial discrepancies by accurately controlling monthly operations budget
- Updated store pricing, signage and merchandising based on current promotions
- Processed shipments and maintained and organized stock shelves
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
- Increased profits by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis
- Delegated work to employees based on shift requirements, individual strengths and unique training
- Hired, trained and managed team of 35 associates, including evaluating performance and enforcing disciplinary actions
- Oversaw inventory management with cycle counts, audits and shrinkage control
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels
- Coached and empowered employees by creating and sharing motivational vision plans
- Assumed positions of associate and assistant manager before promotion to store manager
- Built loyal customer base by delivering excellent service and stocking in-demand products
- Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock
- Trained 7 employees in inventory practices, POS systems and product knowledge
- Interviewed, hired, supervised and trained employees and instituted mentoring program to develop skills, leadership and employee excellence
- Implemented succession planning by training and developing associates into leadership positions
- Hired and trained employees to start new store operations
- Resolved customer problems by investigating issues, answering questions and building rapport
- Coached and mentored associates to achieve employee promotions
- Oversaw inventory management to minimize waste
06/2019 - 05/2021Restoration HardwareBrentwood , TN
Assistant Manager
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize team productivity.
- Completed inventory audits to identify losses and project future demands.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Completed inventory audits to identify losses and project demand.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
Education and Training
2000City, State
High School DiplomaSouthwest High School
Certifications
Jack's University
Team Leader Training Program. February 2008
Assistant Manager Training Program. February 2010
Restaurant Manager Training Program. January 2013
Restaurant Manager Development Program. July 2017
Certificate of Completion Dough 101 Panera Bread September 2019
Servsafe certified # 18302150 Expiration 08/21/2024
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Resume Overview
School Attended
- Southwest High School
Job Titles Held:
- Team Leader
- Assistant Store Manager
- Store Manager
- Assistant Manager
Degrees
- High School Diploma
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