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Team Leader Resume Example

Resume Score: 80%

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TEAM LEADER
Summary
Skills
Experience
Team Leader | 03/2020 to CurrentQdoba Mexican Grill - Georgetown, KY
  • Integrated process improvements to increase overall workflow.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Assessed, motivated and empowered team members to perform in manner that builds customer satisfaction and loyalty, leading to retention and growth.
  • Created training manuals targeted at resolving simple and difficult customer issues.
  • Fostered positive employee relationships through effective communication, training and development coaching.
  • Inspected stock to identify imperfections, assign grades and determine issues with production.
  • Delegated daily tasks to team members to optimize team productivity.
  • Operated hand and power tools to clear jams, adjust positions and trim rough edges.
  • Trained new hires on customer service and rotation practices.
  • Suggested additional items to every customer to increase sales.
  • Managed schedules, customer service and project planning.
  • Interviewed, hired, and supervised back of house staff.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards.
  • Completed regular line checks to maximize quality assurance.
  • Revamped and motivated kitchen staff to be highly efficient and produce consistent quality.
  • Coordinated preparation of customer meals and monitored food handling for safety purposes.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Trained employees on correct cooking techniques, safety standards and performance strategies.
Cashier | 09/2019 to 03/2020lowes - Georgetown, KY
  • Helped customers find specific products, answered questions and offered advice.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Processed returned items in accordance with store policy.
  • Read weekly sales inserts and monitored price changes.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Monitored sales events to protect products, added new merchandise and rang up purchases.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Inspected items for damage and obtained replacements for customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Worked closely with front-end staff to assist customers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Resolved issues with cash registers, card scanners and printers.
Customer Service Manager | 09/2017 to 08/2019Kroger - Georgetown, KY
  • Created training manuals targeted at resolving simple and difficult customer issues.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Evaluated call center statistics to identify areas in need of improvement and devised proactive strategies to realign results with targets.
  • Automated contact management system to maintain efficient client organization.
  • Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
  • Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Cross-trained staff members, resulting in 100% increase in customer satisfaction ratings.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Grew sales floor employee team while expanding service delivery.
  • Initiated development and implementation of customer service management training process.
Education and Training
New English Hidhschool - - Petlad/Gujrat/India | High School Diploma06/2011
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Qdoba Mexican Grill
  • lowes
  • Kroger

School Attended

  • New English Hidhschool

Job Titles Held:

  • Team Leader
  • Cashier
  • Customer Service Manager

Degrees

  • New English Hidhschool - Petlad/Gujrat/India | High School Diploma

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