Team Leader Resume Example Nextstep Care

TEAM LEADER

Summary

Skills

Experience

Team Leader | 03/2020 to CurrentNextstep Care - Butler , GA

Integrated process improvements to increase overall workflow.
Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Assessed, motivated and empowered team members to perform in manner that builds customer satisfaction and loyalty, leading to retention and growth.
Created training manuals targeted at resolving simple and difficult customer issues.
Fostered positive employee relationships through effective communication, training and development coaching.
Inspected stock to identify imperfections, assign grades and determine issues with production.
Delegated daily tasks to team members to optimize team productivity.
Operated hand and power tools to clear jams, adjust positions and trim rough edges.
Trained new hires on customer service and rotation practices.
Suggested additional items to every customer to increase sales.
Managed schedules, customer service and project planning.
Interviewed, hired, and supervised back of house staff.
Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Priced and ordered food products, kitchen equipment and food service supplies.
Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
Sought out and implemented methods to improve service and team performance to boost business sustainability.
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards.
Completed regular line checks to maximize quality assurance.
Revamped and motivated kitchen staff to be highly efficient and produce consistent quality.
Coordinated preparation of customer meals and monitored food handling for safety purposes.
Controlled portion sizes and garnishing for optimal cost controls.
Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
Trained employees on correct cooking techniques, safety standards and performance strategies.

Cashier | 09/2019 to 03/2020Clubcorp Club Operations, Inc. - Saint Augustine , FL

Helped customers find specific products, answered questions and offered advice.
Assisted with purchases, locating items and signing up for rewards programs.
Processed returned items in accordance with store policy.
Read weekly sales inserts and monitored price changes.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Assisted customers with account updates, new service additions and promotional offers.
Learned roles of other departments to provide coverage and keep store operational.
Monitored sales events to protect products, added new merchandise and rang up purchases.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Processed customer payments quickly and returned exact change and receipts.
Inspected items for damage and obtained replacements for customers.
Trained new team members in cash register operation, stock procedures and customer service.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Worked closely with front-end staff to assist customers.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Properly verified customer identification for alcohol or tobacco purchases.
Welcomed customers, offering assistance to help find necessary store items.
Resolved issues with cash registers, card scanners and printers.

Customer Service Manager | 09/2017 to 08/2019Drivetime - Stone Mountain , GA

Created training manuals targeted at resolving simple and difficult customer issues.
Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
Evaluated call center statistics to identify areas in need of improvement and devised proactive strategies to realign results with targets.
Automated contact management system to maintain efficient client organization.
Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Cross-trained staff members, resulting in 100% increase in customer satisfaction ratings.
Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
Grew sales floor employee team while expanding service delivery.
Initiated development and implementation of customer service management training process.

Education and Training

New English Hidhschool - - City | High School Diploma06/2011

Resume Overview

School Attended

New English Hidhschool

Job Titles Held:

Team Leader
Cashier
Customer Service Manager

Degrees

New English Hidhschool - City | High School Diploma

Team Leader Resume Example

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