- Montgomery Street, San Francisco, CA 94105
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Team Leader, 11/2014 to Current
Printpack – Hendersonville, ,
- Maintain high level of contact with clients to updated file via phone and email.
- Bilingual translator for Spanish speaking clients.
- Meet with walk in clients and assist them with completion of reports/application forms as requested by Social Security.
- Submit documents via ERE and fax to local ODAR and Social Security offices in timely manner.
- Daily process 40+ email requests.
- Process daily mail and respond to correspondences in timely manner.
- Request medical records from Release of Information facilities.
- Scan medical records into data base for record keeping.
- Assist paralegal with Stat/Expedited requests needed by Attorney\'s for scheduled hearings.
- Attend monthly meetings with attorneys and paralegal to report progress.
- Pay invoices, contest/dispute invoice amount to obtain medical records.
Senior Housing Case Manager, 04/2011 to 11/2014
Chubb – Williamsport, ,
- Senior Case Manager of The HUD Homeless Transitional Housing program.
- Managed - 8 Apartment units with 12 individuals.
- Sought out landlords, negotiated rental lease amounts and troubleshooter for lessee problems..
- Approved monthly rental payments from agency and contribution portion amount of program participants.
- Conducted weekly in home inspections of 8 program apartments.
- Counseled program participants with life skills, employment, financial budgeting and personal goal achievements.
- Made monthly bank deposits for program participants to reach personal financial savings goals.
- Met with walk in customers to assess and evaluate their needs and match them with appropriate community resources.
- Provided assistance with completion of complex applications for rental and utility assistance programs.
- Advocated and referred to clients in local communities when necessary.
- Responded to 45+ calls and emails from customers inquiring on agency programs.
- Manager to four portals in Northwest Suburban Cook that provide Funded programs (HPRP, IDHS, ESG, Emergency Fund and Ministerial fund Programs)
- Over viewed 8 additional off sight case managers by reviewing and approving the allocation of budget funds.
- Maintained Agency HIPAA compliant.
- Maintained Agency\'s record/data entry of HMIS data base system for all funded programs.
- Assist with NOFA Grant writing and Submission.
- Attend Alliance to End Homelessness and Prevention monthly meets.
- Agency audit specialist for IDHS, ESG programs.
- Attend monthly meetings and trainings with AHAND, Alliance to End Homelessness Prevention meeting, HMIS & SOAR.
CIR Specialist III, 04/2006 to 04/2011
Southcoast Health System – Seekonk, ,
- Case manager for HUD homelessness prevention fund program to provide rental and utility assistance to at risk clients.
- Assess homeless applicants for transitional housing program with special focus on Spanish-speaking clients.
- Case record/data entry manager for HMIS data system.
- Represented agency at community outreach programs.
- Provide food pantry, clothing and suppers to walk in clients as needed.
- Referred clients to additional supportive programs in community.
- Completed application paperwork with clients in person and over the phone.
- Traveled for Agency to Landlords and Authorized payment ceters to pay rent, ComEd and Nicor utility services to prevent evictions or shut off of services.
- Served suppers to Homeless guests two days a week.
Customer Solution Representative, 09/2005 to 05/2006
Ultimate Kronos Group – Arlington, ,
- Answer and process 80+ incoming calls, e-mails and web chats requests from clients regarding order status.
- Track shipment and process return authorizations.
- Translator for Spanish speaking customers.
- Follow up with customers regarding critical issues that could not be resolved on first call.
- Rescheduled pickups of returns.
- Backup to front desk receptionist.
- Greet and check in guest.
- Answer operator calls.
Receptionist, 01/2005 to 09/2005
Elite Sem – , ,
- Front desk receptionist.
- Greet clients.
- Open and sort all mail.
- Bilingual customer support specialist.
- Billing troubleshooter.
- Purchaser of office supplies.
- Make weekly bank deposits.
Customer Service Coordinator, 04/2004 to 10/2004
Fagron – , ,
- Answer incoming calls - 6 lines switchboard.
- Manage order entry requests and product shipments.
- Process return goods requests.
- Process daily invoices and monthly statements.
- Performed collection calls on past accounts.
- Utilized Adobe for scanning and distributing jpeg image files
Billing Manager, 01/2002 to 01/2004
Southcoast Health System – , ,
- Launched and successfully managed account receivable/payable department.
- Processed monthly invoices.
- Collections expert.
- Purchasing agent.
Customer Service Support Specialist, 01/1995 to 01/2000
ACCO/Fortune Brands – , ,
- Processed daily orders for Mass Market and Retail accounts ie. Office Max, Office Depot, Staples and Walmart via EDI or manual data entry.
- Return Goods specialist - processed 90+ requests per week.
- Charge back analyst.
- Troubleshoot lost shipments.
- International bilingual customer support specialist.
- Trained 6 staff members at Wheeling Return Good Center.
- Unload skid/pallets and process returned product.
- Maintained loading dock in clean and operable condition to OSHA standers
- Attended approved training offered through Acco University.
Receptionist, 1993 to 1995
Document Express, Inc – , ,
- Answer 50+ phone calls.
- Greet clients.
- Process loan closing packages.
- Revised client requests and reprinted closing documents in timely manner.
- Preformed office duties as requested by office manager ie. copying, filing and data entry.
- Quick learner
- Dependable and flexible
- Strong client relations
- Bilingual- Spanish
- Multi-line phone talent
- Professional phone etiquette
- Excellent communication skills
- Accurate and detailed
| - Microsoft Word, Excel, Outlook
- CTS (Client Tracking System)
- Time Matters
- Proficient in Cosmo, and AS400
- 10 key data entry by site
- HMIS - HUD (Homeless Management Information System)
- Internet
- proficient with scanner, fax and copier
|
Excellent communicator with 15 years of work related experience. I am equipped with a positive attitude and work well under tight deadlines in teamwork environments. Manage priorities for multiple high profile attorneys.
High School Diploma: , Expected in 1984
John Hersey High School - Arlington Heights,
GPA:
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