Team Leader, 11/2014 to Current Printpack – Hendersonville, ,
Maintain high level of contact with clients to updated file via phone and email.
Bilingual translator for Spanish speaking clients.
Meet with walk in clients and assist them with completion of reports/application forms as requested by Social Security.
Submit documents via ERE and fax to local ODAR and Social Security offices in timely manner.
Daily process 40+ email requests.
Process daily mail and respond to correspondences in timely manner.
Request medical records from Release of Information facilities.
Scan medical records into data base for record keeping.
Assist paralegal with Stat/Expedited requests needed by Attorney\'s for scheduled hearings.
Attend monthly meetings with attorneys and paralegal to report progress.
Pay invoices, contest/dispute invoice amount to obtain medical records.
Senior Housing Case Manager, 04/2011 to 11/2014 Chubb – Williamsport, ,
Senior Case Manager of The HUD Homeless Transitional Housing program.
Managed - 8 Apartment units with 12 individuals.
Sought out landlords, negotiated rental lease amounts and troubleshooter for lessee problems..
Approved monthly rental payments from agency and contribution portion amount of program participants.
Conducted weekly in home inspections of 8 program apartments.
Counseled program participants with life skills, employment, financial budgeting and personal goal achievements.
Made monthly bank deposits for program participants to reach personal financial savings goals.
Met with walk in customers to assess and evaluate their needs and match them with appropriate community resources.
Provided assistance with completion of complex applications for rental and utility assistance programs.
Advocated and referred to clients in local communities when necessary.
Responded to 45+ calls and emails from customers inquiring on agency programs.
Manager to four portals in Northwest Suburban Cook that provide Funded programs (HPRP, IDHS, ESG, Emergency Fund and Ministerial fund Programs)
Over viewed 8 additional off sight case managers by reviewing and approving the allocation of budget funds.
Maintained Agency HIPAA compliant.
Maintained Agency\'s record/data entry of HMIS data base system for all funded programs.
Assist with NOFA Grant writing and Submission.
Attend Alliance to End Homelessness and Prevention monthly meets.
Agency audit specialist for IDHS, ESG programs.
Attend monthly meetings and trainings with AHAND, Alliance to End Homelessness Prevention meeting, HMIS & SOAR.
CIR Specialist III, 04/2006 to 04/2011 Southcoast Health System – Seekonk, ,
Case manager for HUD homelessness prevention fund program to provide rental and utility assistance to at risk clients.
Assess homeless applicants for transitional housing program with special focus on Spanish-speaking clients.
Case record/data entry manager for HMIS data system.
Represented agency at community outreach programs.
Provide food pantry, clothing and suppers to walk in clients as needed.
Referred clients to additional supportive programs in community.
Completed application paperwork with clients in person and over the phone.
Traveled for Agency to Landlords and Authorized payment ceters to pay rent, ComEd and Nicor utility services to prevent evictions or shut off of services.
Served suppers to Homeless guests two days a week.
Customer Solution Representative, 09/2005 to 05/2006 Ultimate Kronos Group – Arlington, ,
Answer and process 80+ incoming calls, e-mails and web chats requests from clients regarding order status.
Track shipment and process return authorizations.
Translator for Spanish speaking customers.
Follow up with customers regarding critical issues that could not be resolved on first call.
Rescheduled pickups of returns.
Backup to front desk receptionist.
Greet and check in guest.
Answer operator calls.
Receptionist, 01/2005 to 09/2005 Elite Sem – , ,
Front desk receptionist.
Greet clients.
Open and sort all mail.
Bilingual customer support specialist.
Billing troubleshooter.
Purchaser of office supplies.
Make weekly bank deposits.
Customer Service Coordinator, 04/2004 to 10/2004 Fagron – , ,
Answer incoming calls - 6 lines switchboard.
Manage order entry requests and product shipments.
Process return goods requests.
Process daily invoices and monthly statements.
Performed collection calls on past accounts.
Utilized Adobe for scanning and distributing jpeg image files
Billing Manager, 01/2002 to 01/2004 Southcoast Health System – , ,
Launched and successfully managed account receivable/payable department.
Processed monthly invoices.
Collections expert.
Purchasing agent.
Customer Service Support Specialist, 01/1995 to 01/2000 ACCO/Fortune Brands – , ,
Processed daily orders for Mass Market and Retail accounts ie. Office Max, Office Depot, Staples and Walmart via EDI or manual data entry.
Return Goods specialist - processed 90+ requests per week.
Charge back analyst.
Troubleshoot lost shipments.
International bilingual customer support specialist.
Trained 6 staff members at Wheeling Return Good Center.
Unload skid/pallets and process returned product.
Maintained loading dock in clean and operable condition to OSHA standers
Attended approved training offered through Acco University.
Receptionist, 1993 to 1995 Document Express, Inc – , ,
Answer 50+ phone calls.
Greet clients.
Process loan closing packages.
Revised client requests and reprinted closing documents in timely manner.
Preformed office duties as requested by office manager ie. copying, filing and data entry.
Skills
Quick learner
Dependable and flexible
Strong client relations
Bilingual- Spanish
Multi-line phone talent
Professional phone etiquette
Excellent communication skills
Accurate and detailed
Microsoft Word, Excel, Outlook
CTS (Client Tracking System)
Time Matters
Proficient in Cosmo, and AS400
10 key data entry by site
HMIS - HUD (Homeless Management Information System)
Internet
proficient with scanner, fax and copier
Professional Summary
Excellent communicator with 15 years of work related experience. I am equipped with a positive attitude and work well under tight deadlines in teamwork environments. Manage priorities for multiple high profile attorneys.
Education
High School Diploma: , Expected in 1984 John Hersey High School - Arlington Heights, GPA:
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