team leader resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Work History
Team Leader, 11/2014 - Current
Printpack Hendersonville, ,
  • Maintain high level of contact with clients to updated file via phone and email.
  • Bilingual translator for Spanish speaking clients.
  • Meet with walk in clients and assist them with completion of reports/application forms as requested by Social Security.
  • Submit documents via ERE and fax to local ODAR and Social Security offices in timely manner.
  • Daily process 40+ email requests.
  • Process daily mail and respond to correspondences in timely manner.
  • Request medical records from Release of Information facilities.
  • Scan medical records into data base for record keeping.
  • Assist paralegal with Stat/Expedited requests needed by Attorney\'s for scheduled hearings.
  • Attend monthly meetings with attorneys and paralegal to report progress.
  • Pay invoices, contest/dispute invoice amount to obtain medical records.
Senior Housing Case Manager, 04/2011 - 11/2014
Chubb Williamsport, ,
  • Senior Case Manager of The HUD Homeless Transitional Housing program.
  • Managed - 8 Apartment units with 12 individuals.
  • Sought out landlords, negotiated rental lease amounts and troubleshooter for lessee problems..
  • Approved monthly rental payments from agency and contribution portion amount of program participants.
  • Conducted weekly in home inspections of 8 program apartments.
  • Counseled program participants with life skills, employment, financial budgeting and personal goal achievements.
  • Made monthly bank deposits for program participants to reach personal financial savings goals.
  • Met with walk in customers to assess and evaluate their needs and match them with appropriate community resources.
  • Provided assistance with completion of complex applications for rental and utility assistance programs.
  • Advocated and referred to clients in local communities when necessary.
  • Responded to 45+ calls and emails from customers inquiring on agency programs.
  • Manager to four portals in Northwest Suburban Cook that provide Funded programs (HPRP, IDHS, ESG, Emergency Fund and Ministerial fund Programs)
  • Over viewed 8 additional off sight case managers by reviewing and approving the allocation of budget funds.
  • Maintained Agency HIPAA compliant.
  • Maintained Agency\'s record/data entry of HMIS data base system for all funded programs.
  • Assist with NOFA Grant writing and Submission.
  • Attend Alliance to End Homelessness and Prevention monthly meets.
  • Agency audit specialist for IDHS, ESG programs.
  • Attend monthly meetings and trainings with AHAND, Alliance to End Homelessness Prevention meeting, HMIS & SOAR.


CIR Specialist III, 04/2006 - 04/2011
Southcoast Health System Seekonk, ,
  • Case manager for HUD homelessness prevention fund program to provide rental and utility assistance to at risk clients.
  • Assess homeless applicants for transitional housing program with special focus on Spanish-speaking clients.
  • Case record/data entry manager for HMIS data system.
  • Represented agency at community outreach programs.
  • Provide food pantry, clothing and suppers to walk in clients as needed.
  • Referred clients to additional supportive programs in community.
  • Completed application paperwork with clients in person and over the phone.
  • Traveled for Agency to Landlords and Authorized payment ceters to pay rent, ComEd and Nicor utility services to prevent evictions or shut off of services.
  • Served suppers to Homeless guests two days a week.


Customer Solution Representative, 09/2005 - 05/2006
Ultimate Kronos Group Arlington, ,
  • Answer and process 80+ incoming calls, e-mails and web chats requests from clients regarding order status.
  • Track shipment and process return authorizations.
  • Translator for Spanish speaking customers.
  • Follow up with customers regarding critical issues that could not be resolved on first call.
  • Rescheduled pickups of returns.
  • Backup to front desk receptionist.
  • Greet and check in guest.
  • Answer operator calls.

Receptionist, 01/2005 - 09/2005
Elite Sem , ,
  • Front desk receptionist.
  • Greet clients.
  • Open and sort all mail.
  • Bilingual customer support specialist.
  • Billing troubleshooter.
  • Purchaser of office supplies.
  • Make weekly bank deposits.

Customer Service Coordinator, 04/2004 - 10/2004
Fagron , ,
  • Answer incoming calls - 6 lines switchboard.
  • Manage order entry requests and product shipments.
  • Process return goods requests.
  • Process daily invoices and monthly statements.
  • Performed collection calls on past accounts.
  • Utilized Adobe for scanning and distributing jpeg image files
Billing Manager, 01/2002 - 01/2004
Southcoast Health System , ,
  • Launched and successfully managed account receivable/payable department.
  • Processed monthly invoices.
  • Collections expert.
  • Purchasing agent.

Customer Service Support Specialist, 01/1995 - 01/2000
ACCO/Fortune Brands , ,
  • Processed daily orders for Mass Market and Retail accounts ie. Office Max, Office Depot, Staples and Walmart via EDI or manual data entry.
  • Return Goods specialist - processed 90+ requests per week.
  • Charge back analyst.
  • Troubleshoot lost shipments.
  • International bilingual customer support specialist.
  • Trained 6 staff members at Wheeling Return Good Center.
  • Unload skid/pallets and process returned product.
  • Maintained loading dock in clean and operable condition to OSHA standers
  • Attended approved training offered through Acco University.

Receptionist, 1993 - 1995
Document Express, Inc , ,
  • Answer 50+ phone calls.
  • Greet clients.
  • Process loan closing packages.
  • Revised client requests and reprinted closing documents in timely manner.
  • Preformed office duties as requested by office manager ie. copying, filing and data entry.
  • Quick learner
  • Dependable and flexible
  • Strong client relations
  • Bilingual- Spanish
  • Multi-line phone talent
  • Professional phone etiquette
  • Excellent communication skills
  • Accurate and detailed
  • Microsoft Word, Excel, Outlook
  • CTS (Client Tracking System)
  • Time Matters
  • Proficient in Cosmo, and AS400
  • 10 key data entry by site
  • HMIS - HUD (Homeless Management Information System)
  • Internet
  • proficient with scanner, fax and copier
Professional Summary
Excellent communicator with 15 years of work related experience. I am equipped with a positive attitude and work well under tight deadlines in teamwork environments. Manage priorities for multiple high profile attorneys.
High School Diploma: , Expected in 1984
John Hersey High School - Arlington Heights,
Status -

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Resume Overview

School Attended

  • John Hersey High School

Job Titles Held:

  • Team Leader
  • Senior Housing Case Manager
  • CIR Specialist III
  • Customer Solution Representative
  • Receptionist
  • Customer Service Coordinator
  • Billing Manager
  • Customer Service Support Specialist
  • Receptionist


  • High School Diploma

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