Prudential | Baltimore , MDTeam Leader06/2019 - Current
Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
Delegated daily tasks to team members to optimize group productivity.
Integrated process improvements to increase overall workflow.
Operated hand and power tools to clear jams, adjust positions and trim rough edges.
Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
Directed and led employees, supervising activities to drive productivity and efficiency.
Fostered positive employee relationships through effective communication, training and development coaching.
Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.
Developed open and professional relationships with team members, enabling more effective issue resolution.
Inspected stock to identify imperfections, assign grades and determine issues with production.
Counted, sorted and stacked finished pieces for easy access.
Guaranteed Returns | City , STATEWarehouse Manager06/2018 - 04/2019
Employed first-in first-out protocols to reduce waste by 100%.
Examined incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement.
Adhered to company audit rules during inventory counts with 100% accuracy.
Oversaw more than thousands in inventory and supervised employees in a warehouse for a auction company.
Generated shipping documents including packing lists and invoices
Maintained knowledge of federal, state and local regulations to enforce adherence to requirements in daily operations and advise management on policy changes necessary for compliance.
Maximized warehouse efficiency by dispatching crews and coordinating optimal daily schedules.
Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
Reconciled accounting records, including shipping and receiving logs and purchase orders.
Monitored equipment for signs of mechanical issues and organized repairs to maintain functionality.
Managed day-to-day shipping and receiving, typically overseeing more than 20 packages in 24-hour period.
Established and trained personnel in security and safety procedures to reduce liability and safeguard warehouse operations.
Increased productivity through cross-training and thorough training of both current employees and new hires.
Secured resourcing for materials, equipment and personnel to meet warehouse operational needs.
Oversaw shipping and receiving activities, accomplishing customer pick rate of 100% by monitoring zone separation.
Complied with all local, state and federal requirements involving shipping and handling of hazardous materials.
Promoted performance improvements by coaching, counseling and disciplining personnel and appraising job results.
Applied schedule, organizational and routing knowledge to enhance delivery planning.
Satisfied reporting requirements with timely and accurate logging of daily activities.
Huddle House Inc. | City, StateLead Server Trainer05/2004 - 04/2019
Collaborated with other servers, and cook to serve up food and beverage options.
Worked directly with servers for more than 3 shifts during the training process.
Controlled portion sizes and garnishing for optimal cost controls.
Provided exceptional service to several customers per day at restaurant establishment.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Instructed new staff members on food handling procedures and techniques, maximizing efficiency 100%.
Sought out and implemented methods to improve service and team performance to boost business sustainability.
Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Watched new staff for concerns such as drug use and card skimming.
Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Calculated charges, issued table checks and collected payments from customers.
Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
Education and Training
Boyle Co. High School | CityHigh School Diploma06/1995
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Boyle Co. High School
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