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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Personable and dedicated Customer Service Representative with extensive experience within the food industry. I am a solid team player with an upbeat and positive attitude. I have plenty of experience with establishing a great interactions with customers . I'm motivated to maintain customer satisfaction and contribute to company success. I specialize in quality, speed , and process optimization. I am very articulate, enthusiastic and results-oriented with a demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Guest Services
  • Food Preparation
  • Cash Handling
  • Customer Complaint Resolution
  • Client Needs Assessment
  • Display Set-Up
  • Cash Register Operation
  • Food Safety
  • Public Speaking
  • Inbound and Outbound Calling
  • Cleaning
Experience
08/2018 to 09/2020 Team Leader Prudential | Austin, TX,
  • Performed end-of-day duties by balancing payments and receipts in cash register.
  • Provided information to customers regarding ice cream flavors, ingredients and nutritional information.
  • Memorized seasonal menu options and flavors to provide customers with updated information on new items and offerings.
  • Assembled and prepared ice cream-based drinks, following recipes to produce consistent products.
  • Upsold products to customers and made recommendations based on staff and customer experience.
  • Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs.
  • Handled cash and credit card transactions quickly and accurately.
  • Served and scooped ice cream, following sizing specifications.
  • Informed shift leaders or management of any obstacles or issues during each shift.
  • Created eye-appealing, delicious-tasting ice cream treats to keep customers coming back.
  • Memorized menu items, identifying allergens to streamline service to customers.
  • Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
  • Used POS system expertise to complete sales transactions with accuracy and efficiency.
  • Cleaned and organized all areas, including utensil and napkins station and restroom facilities.
  • Managed POS register to complete customer transactions.
09/2020 to Current Lead Hostess Take 5 Oil Change | Lilburn, GA,
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Communicated with kitchen staff about cook times to foster customer satisfaction.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Notified server after seating parties in section to facilitate prompt service.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Answered questions about food and order statuses for waiting customers.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
11/2020 to Current Team Member Suja Life, Llc | Scottsdale, AZ,
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Suggested additional menu items, beverages and desserts to increase sales.
  • Verified orders and bagged items for easy transport.
  • Mastered point-of-service (POS) computer system for automated order taking.
  • Answered customer questions regarding food preparation, responding to concerns regarding potential allergens.
  • Completed side work tasks, including restocking condiments and maintaining a clean work space
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
  • Followed all company safety standards, including food quality and sanitation procedures.
  • Quickly and efficiently processed payments and making accurate change.
  • Prepare beverages such as coffee, tea and fountain drinks, assuring freshness and availability.
  • Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to met company standards.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
04/2021 to 06/2021 Brand Ambassador Forever 21 | City, STATE,
  • Promoted positive company image through superior customer service experiences.
  • Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales.
  • Monitored all sales activity and assessed customer satisfaction with purchases.
  • Collaborated with customer service team members to assist with product information and provide outstanding service.
  • Created positive and rewarding client experiences through warm and friendly customer interactions.
  • Processed purchases using POS systems to complete cash and credit card transactions.
Education and Training
Expected in 03/2020 High School Diploma | Santa Teresa High School, San Jose, CA GPA:
Expected in | Sports Medicine And Kinesiology San Jose City College, San Jose, CA GPA:
Additional Information
  • I have been playing basketball for 7 years. Currently I play for the Lady Jags of San Jose City College.
  • I am soon to be apart of the Phi Kappa Phi Honors Society , as of April 1st, 2021, due to my academic achievements.
  • I have been able to maintain a 3.89 GPA while balancing school, athletics, and two jobs.
  • I am in school working to obtain a masters degree in both sports medicine and kinesiology and a minor in sports communications.
  • Some of my other interest include: learning about the real estate market , interior design, music and fashion.

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Resume Overview

School Attended
  • Santa Teresa High School
  • San Jose City College
Job Titles Held:
  • Team Leader
  • Lead Hostess
  • Team Member
  • Brand Ambassador
Degrees
  • High School Diploma
  • Some College (No Degree)

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